SIMPLE TROUBLESHOOTING
PROBLEM
SOLUTIONS
A. Top speed too slow
1. Fully recharge battery
B. Power on but motor not working
1. Reinstall battery/ Replace fuse
C. Driving shorter distance per recharge
1. Check tire pressures
2. Recharge completely or have charger re-inspected
3. Replace battery
D. The power and the indicator lights are all on, with throttle
or pedal assist, but the e-bike doesn’t work
1. Controller needs to be replaced, or
2. Motor needs to be replaced
E. The power and the indicator lights are all on; bike works
with throttle, but not with pedal assist.
1. Controller needs to be replaced, or
2. Pedal assist module needs to be replaced, or
3. Motor needs to be replaced
F. The power and the indicator lights are all on, bike works
with pedal assist, but not with throttle
1. Controller needs to be replaced, or
2. Throttle needs to be replaced, or
3. Motor needs to be replaced
G. The power is on, and the throttle is down, but the bike
doesn’t work.
1. Check battery to see if it needs to be charged, or
2. Fuse needs to be replaced, or
3. Controller needs to be replaced, or
4. Motor needs to be replaced
H. The switch is turned on, and the bike takes off without
using the throttle.
1. Check if the throttle is stuck in the on position
2. Lubricate or replace throttle if it is faulty
I. After stopping, the bike doesn’t start when the throttle is
twisted
1. Check whether the brake handles are fully released
2. Check D., E., and F. above
J. You connect the power to the charger, but the indicator light
does not come on.
1. Check whether there is electricity to the charger
2. If you have a voltage meter, you can check to see if the
charger produces the correct current
K. You plug in the charger to the bike and the outlet, and the
green light comes on instead of the red light. This means it
isn’t charging.
1. Check to see if the batteries are fully charged
2. Check whether the charger is plugged in properly to both
the battery and the outlet
3. Check the voltage of the charger and battery
4. If “zero” voltage on the charger, then it needs to be replaced
5. If “zero” voltage from the battery, then check the fuse.
If all above mentioned situations are normal, then there is another problem.
Please call your local dealer or our service department for more assistance.
