Warranty and Service Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European
Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel,
Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
NOTICE:
Do not ship LiPo batteries to Horizon. If
you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Support
offi ce.
Warranty Requirements
– For Warranty
consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
– Should your service not
be covered by warranty, service will be completed
and payment will be required without notifi cation or
estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the
item for service you are agreeing to payment of the
service without notifi cation. Service estimates are
available upon request. You must include this request
with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-
center_render-service-center.
ATTENTION:
Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days
from notifi cation, after which it will be discarded.
10/2015
17
EN
