9
-WARRANTY AND SERVICE
Warranty Registration
Scan the QR code to register your
warranty or visit
www.ecaboilers.co.uk
For Full Terms and Warranty Conditions
visit
www.ecaboilers.co.uk
.
The full terms
and conditions must be strictly followed in
order to manufacturer’s
warranty valid.
TERMS AND CONDITIONS FOR WARRANTY of
ECA Boiler:
1.
The appliance has
warranty period against product
failures in condition that the instructions and
precautions in
the documents delivered with the product are obeyed. These
documents are operating-installation manual and service
(includes maintenance operation) manual. The warranty
period will not
be extended in case of repairing or
replacing any product or part. Manufacturer might
introduce
additional warnings/documents in case needed and
deliver with the product. These documents are also
binding for
the products delivered with the additional documents.
2.
The appliance has been used for which it is designed.
Heating system inline with product capacity etc.
3.
The installation must be carried out only by a registered Gas
Safe installer. Benchmark Commissioning
checklist must be
completed and left with the householder for future reference.
Boiler must be registered
by either installer or homeowner
within 30 days of installation to validate warranty. Should this
condition
not be met the period of warranty will extend to only
12 months from date of manufacturing on
the boiler
data plate
(in case proof of purchase or benchmark commissioning
checklist is not available).
4.
At the end of each 12 month period, the boiler must be
serviced by a Gas Safe registered engineer
according to
service manual provided with the boiler. After service
operation, Benchmark service record
sheet must be
completed and left with the householder. Should this
condition not be met the boiler
warranty will lapse.
5.
If the boiler suffers a mechanical or an electrical breakdown
please contact your gas safe
engineer on +44 800 640 9988
Our normal working times, excluding Bank Holidays are: 8am
– 5pm Monday to Friday, 8am – 1pm Saturday,We will arrange
for an engineer or appointed contractor,to inspect and repair,
or where in our sole opinion repairis not economic, arrange to
replace the boiler.
6.We will not accept or reimburse the costs of any third party
who undertakes any work carried on the product or fits parts,
unless approval is given by the means mentioned in point 5
such work in advance of it being carried out.
7.
The boiler has to be installed at an accessible
area where Engineers can perform servicing
without
health and safety risk.
8.
Cupboard installations must provide minimum
working clearances as detailed in the installation
manual. Homeowner will provide removal of
cupboards, kitchen units or trims in order to gain
access for
service.
9.
The warranty does not apply:
a.
If the boiler is removed from its place of
installation and/or installation interfaces have
been changed
without our prior consent.
b.
E.C.A will not accept responsibility for damage
caused by faulty installation, neglect, misuse
or
accidentaldamage, the non-observance of the
instructions contained in the service manual.
c.
To any defect, damage or breakdown caused by
the installation and maintenance of the CH
system.
d.
Noisy boiler, cold spots on radiators, sludge in
pipes and poor circulation of the central heating
system
caused by any damage due to scaling,
sludge or blockages as a result of hard water,
scale, deposits,
damage,aggressive water or
sludge due to corrosion. Subsequently
maintenance and cleaning of the
system.
e.
If the contact procedure defined in point 5 is not
adhered to
f.
To any other costs or expenses caused by or
arising due to the breakdown of an E.C.A. Boiler.
g.
Damage caused by faulty installation (boiler, flue
system or condensate discharge), theft,
tampering,
neglect, misuse, accident, fire, flood,
explosion, lightning, storms, earthquake, frost or
other bad weather
conditions.
h.
To any costs incurred during delays in fixing
reported faults.
i.
Costs of each annual maintenance, including
parts such as seals or electrodes replaced at this
time
j.
Any problems caused by inadequate supply of
services such
as electricity, gas or
water to the property.
k. The boilers which are not installed and set up
strictly in line with the installation instructions
supplied with them (including the requirement to
clean the system and add corrosion inhibitor in
line with BS7593:1992).
l. Where spare parts other than E.C.A. parts have
been used in any service or repair. In this case,
the warranty for such products is not valid
furthermore.
m. Theft or attempted theft
n. Self-maintenance tasks such as re-pressurizing
and resetting the boiler, bleeding excess system
pressure and thawing frozen condensate pipes.
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