Troubleshooting
15
R
EAD
PROBLEMS
Symptom
Possible Causes
Solutions
No drive recognition
USB cable and the CD-RW
drive not connected
properly
Make sure that both connectors of USB cable is properly connected to
the USB ports on the main board and CD-RW.
Power is off
Check to make sure the LED of your CD-RW drive is lit. If not, turn on the
drive.
No operation
No power
Check to make sure the power cord is connected securely to the drive.
USB cable isn't connected
properly
Make sure the USB cable is plugged in and the connectors are not
damaged.
Cannot read photo CD discs Bad photo CD disc
Try another photo CD disc and see if it reads satisfactorily. If it works,
you should replace the defective disc.
Need special application
software
Check to make sure that "Kodak Photo CD Access Plus Software" is
installed
Cannot read CD-I discs
Need special application
software
Check to make sure that application software such as "Cyberlink
Powerplayer" is installed.
Read error occurs
Defective CD-ROM disc
Deep scratches, fingerprints, or other contaminants on the discs surface
can prevent the drive from reading data. Always keep discs clean.
Music CD inserted
Because audio compact discs do not have computer data, typing
computer commands while an audio CD is in your drive will result in an
error message.
Disc inserted upside down
Remove the disc from tray and reinsert it with the label side up.
Excessive noise when
reading
Eccentric disc loaded
Replace it with another one.
Seal attached to the disc
surface
Remove the seal very carefully. Don't make any scratches.
Cannot eject tray
Eject locked by software
With Windows 9x, check to determine if the CD drive is locked by the
software.
CD set incorrectly into tray
Insert emergency eject stick into the emergency eject hole and eject
the tray. Use a pair of tweezers or pliers if it won't eject with the
emergency eject stick.
Can read only the first
session of a multisession
disc
Disc was previously
recorded without selecting
"Close session."
Additional session cannot be read because the previous session was not
closed. Rewrite on other CD-R/RW disc.
Cannot read the former
session of the CD-R/RW
disc which has been
written at least twice
Disc was previously
recorded without selecting
"Load Contents" or
"Import Session"
If the disc was recorded without selecting "Load Contents" or "Import
Session", it is impossible to read. When using utility software such as
"Session Selection" from Adaptec, the former session can be read.
DX-ECDRW200.fm Page 15 Friday, April 1, 2005 4:48 PM
