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The system is normal.

END

YES

2 Troubleshooting

2.2 Basic Flowchart

YES

Insert Bootable USB Memory into USB Port.

Diagnostic Program

is loaded?

Perform each test with the diagnostic program.

Follow the keyboard diagnostic

Procedure in Section 2.6

Identify the test resulting in the

error and perform the appropriate

Diagnostic procedures

Any error is detected by

the diagnostic program?

Perform the continuous test to check if the

error is intermittent

Any error is detected by

the diagnostic program?

Identify the test resulting in the

Error and perform the appropriate

Diagnostic procedures

Summary of Contents for Satellite C40-G

Page 1: ...Chapter 1 Hardware Overview...

Page 2: ...atteries 17 1 51 Main Battery 17 1 52 Battery Charging Control 18 Figures Figure 1 1 ID Parts Description Placement 6 Figure 1 2 Computer Block Diagram 7 Figure 1 3 System Board Configurations 7 Figur...

Page 3: ...ed for a longer period of time The display uses 14 inch FHD and HD LED panel at a resolution of 1920x1080 and 1366x768 The CPU package is BGA type The computer has the following features Processor CPU...

Page 4: ...MM DDR4 2666MHz Solid State Drive SSD The computer accommodates SSD with following types SSD M 2 128GB 256GB 512GB SATA PCIe Display LCD displays come in the following type at resolution 1920x1080 and...

Page 5: ...rd which is Non backlight keyboard with UK US keyboard Pointing Device Click Pad pointing device support Gesture support for precision function as Tapping Tap and Drag Pinch zoom Up to 4 fingers USB P...

Page 6: ...HD 0 9M with Camera shutter It also supports Camera LED LED is on when Camera working The internal microphone is embedded in this camera module Battery The computer has a 2 Cell 6000mAh Lithium Ion b...

Page 7: ...7 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual Figure 1 1 ID Parts Description Placement...

Page 8: ...8 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual Figure 1 2 Computer Block Diagram Figure 1 3 System Board Configurations...

Page 9: ...9 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual 1 1 2 System Unit Components Figure 1 4 System Unit Block Diagram...

Page 10: ...U i5 10210U 1 60 G Hz Intel Comet Lake U i7 CPU i7 10510U 1 80G Hz Intel Comet Lake U i7 CPU i7 10710U 1 10G Hz Intel Intel Celeron Processor CPU 5205U 1 90G Hz Memory The computer has 1 SO DIMM DDR4...

Page 11: ...Mobile Intel integrated Comet Lake into CPU System Memory Interface Technology Enhancements of Intel Fast Memory Access System Memory Frequency DRAM Clock Generation DRAM Reference Voltage Generation...

Page 12: ...two stereo channel audio inputs All ADCs support 44 1K 48K 96 192KHz sample rates 4 GPIOs for customized applications pin shared with digital microphone interface and SPDIF OUT Supports combo jack wi...

Page 13: ...p buffer support Supports PCI MSI Message Signaled Interrupt and MSI X Wake On LAN and RealWoW Technology remotewake up support Supports Microsoft Wake up frame Wireless LAN Controller Support followi...

Page 14: ...66 7Mbps IEEE 802 11ax 2 4Gbps Frequency Channel Intel Jefferson Peak1 IEEE802 11b g 2 4GHz IEEE802 11n 2 4GHz 5GHz IEEE 802 11a 2 4GHz IEEE802 11ac 5GHz Intel Jefferson Peak2 IEEE 802 11a b g 2 4Ghz...

Page 15: ...2 SATA PCIe SSD is fully consist of semiconductor device and using NAND flashMemory which has a high reliability and a high technology in a small form factor for using a SSD The SSD is shown in Figure...

Page 16: ...upply s internal control Turns on and off the battery pack charging power supply Issues a charging current instruction to the PWM control IC of the battery pack charging power supply Controls the supp...

Page 17: ...ion mode 6 Output monitor Monitors the voltage over voltage input output current of the battery pack Monitors the internal temperature of the battery pack 1 5 Batteries The computer has the following...

Page 18: ...ime Off State Charge 2 Cell Less than 4 hours On State Charge 2 Cell over 4 hours Any of the following cases stops battery charge 1 The battery becomes fully charged 2 The AC adapter or battery pack i...

Page 19: ...19 SATELLITE PRO C40 G SATELLITE C40 G Maintenance Manual predeterminedvalue 2 The charging time exceeds the fixed limit...

Page 20: ...1 Chapter 2 Troubleshooting...

Page 21: ...Test Program Check 12 Procedure 3 Connector Check and Replacement Check 12 2 7 Memory 14 Procedure 1 Test Program Check 14 Procedure 2 Connector Check and Replacement Check 14 2 8 SSD Solid state Driv...

Page 22: ...Camera 24 Procedure 1 Windows Application Test 24 Procedure 2 Connector Check and Replacement Check 24 2 18 Wireless LAN 25 Procedure 1 Windows Application Test 25 Procedure 2 Connector Check and Repl...

Page 23: ...ng tools are required to perform the diagnostic procedures 1 USB Memory 2 External monitor with HDMI In Port 3 Headphone 4 Microphone 5 TF Card 6 Type C Cable 2 2 Basic Flowchart The basic flowchart i...

Page 24: ...llow the power supply Diagnostic Procedure in Section 2 3 Follow the system board diagnostic Procedure in Section 2 4 Follow the display diagnostic Procedure in Section 2 6 Message dynabook is display...

Page 25: ...am Follow the keyboard diagnostic Procedure in Section 2 6 Identify the test resulting in the error and perform the appropriate Diagnostic procedures Any error is detected by the diagnostic program Pe...

Page 26: ...If USB error is detected by Windows application please follow the USB port troubleshooting procedures in Section 2 12 10 If Headphone error is detected by Windows application please follow the headph...

Page 27: ...y Charge LED Power Supply Status DC IN Battery Charge LED DC IN Battery Charge LED On in White On in White Both DC Power is been supplying from AC Adapter and Both DC Power is been supplying from AC A...

Page 28: ...power cord have been firmly plugged into the DC IN socket and wall outlet respectively When they have been connected correctly perform Check 2 Check 2 Connect a new AC adaptor and AC power cord Check...

Page 29: ...rm Check 1 If there is no error message go to Procedure 2 If Window 10 is loaded normally go to Procedure 3 Procedure 2 Test Program Check The maintenance test program contains several programs for di...

Page 30: ...If no error is detected the keyboard itself is normal Procedure 2 Connector Check and Replacement Check The keyboard or system board may be disconnected or faulty Disassemble the computer following th...

Page 31: ...the same problem as the internal monitor the system board may be faulty Go to Procedure 2 Procedure 2 Test Program Check Insert the diagnostics USB Memory into the computer s USB Port turn on the comp...

Page 32: ...firmly connected to the system board and LCD module if the cable is loose or off reconnect it firmly and return to Procedure 3 If there is still an error perform Check 4 Check 4 The LCD module may be...

Page 33: ...m the test If any error is detected by the test go to Procedure 2 If no error is detected Memory Module is functioning properly Procedure 2 Connector Check and Replacement Check The memory module is c...

Page 34: ...ted Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Run the storage test program stored on the maintenance test program disk for all tes...

Page 35: ...ter will automatically detect these speakers If an error is detected in the test go to Procedure 2 If no error is detected the Audio itself is normal Procedure 2 Connector Check and Replacement Check...

Page 36: ...e 1 Windows Application Test Please power on the computer into Windows The computer will automatically detect this touchpad device If the touchpad device appears to have a certain problem go to Proced...

Page 37: ...nd Replacement Check Procedure 1 Windows Application Test The USB Port Connector is mounted on System Board Connect a USB device with US interface to the computer s USB port then power on the computer...

Page 38: ...dphone Port Connector is mounted on System Board Connect external Headphone with Headphone Jack interface to the computer s Headphone Port then power on the computer into Windows The computer will aut...

Page 39: ...phone Port Connector is mounted on System Board Connect external Microphone with Microphone Jack interface to the computer s Microphone Port then power on the computer into Windows The computer will a...

Page 40: ...cedure 1 Windows Application Test The HDMI Port Connector is mounted on System Board Connect an external monitor with HDMI interface to the computer s HDMI port then power on the computer into Windows...

Page 41: ...dows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 Windows Application Test Put a T Card into T Card Port then power on the computer into Windows The computer will aut...

Page 42: ...nctioning properly or malfunctions perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Conne...

Page 43: ...ermine if the computer s Camera is functioning properly perform following procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application T...

Page 44: ...ess LAN fault Either of these two components may be damaged To determine if the computer s Wireless LAN module is functioning properly perform following procedures Start with Procedure 1 and continue...

Page 45: ...ack or system board may be the reason of Battery fault Either of these two components may be damaged To determine if the computer s Battery Pack is functioning properly perform following procedures St...

Page 46: ...the steps described in Chapter 4 and perform the following checks Check 1 Make sure Battery Pack has been firmly connected to the connector on the system board Also make sure Battery Pack is free of f...

Page 47: ...and Replacement Check Procedure 1 Windows Application Test Place unit to location near Bluetooth device Execute Bluetooth applications in Windows then active Bluetooth connection Check whether unit ca...

Page 48: ...lowing procedures Start with Procedure 1 and continue with the other procedure as instruction below Procedure 1 Windows Application Test Procedure 2 Connector Check and Replacement Check Procedure 1 W...

Page 49: ...oard and return to Procedure 1 If a foreign matter is found on LAN Port on System Board remove it and then return to Procedure 1 If the problem persists perform Check 2 Check 2 System Board may be fau...

Page 50: ...the system board Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure fingerprint has been firmly connected to the connector on System...

Page 51: ...2Troubleshooting 2 23 BIOS 31 2 23 BIOS Check 1 Short circuit PCB test point TP30 and TP81 copper spots press the power button the machine into the BIOS reset state...

Page 52: ...Satellite C40 G Pro C40 G Maintenance Manual Chapter 4 Replacement Procedures 4 1...

Page 53: ......

Page 54: ...4 9 Removing Battery Pack 4 9 Installing Battery Pack 4 10 4 4 SSD 4 11 Remove SSD 4 11 Installing SSD 4 12 4 5 SODIMM 4 13 Removing SODIMM 4 13 Installing SODIMM 4 14 4 6 LCD Module Assembly 4 15 Rem...

Page 55: ...Speaker 4 25 4 11 LCD Module Mask 4 26 Removing LCD Module Mask 4 27 Installing LCD Module Mask 4 28 4 12 LCD Panel 4 29 Removing LCD Panel 4 29 Installing LCD Panel 4 31 4 13 CCD Module 4 32 Removing...

Page 56: ...ing the CPU Cooling Module and Fan 4 19 Figure 4 7 Applying silicon grease CPU 4 20 Figure 4 8 Removing System Board 4 21 Figure 4 9 Removing IO Board 4 23 Figure 4 10 Removing Speaker 4 25 Figure 4 1...

Page 57: ...removed before removing the FRUs shown in the bottom area To replace the FRUs first identify the suspect FRU for the system failure Next according to this chart determine the FRUs that need to be remo...

Page 58: ...and FL inverter carry high voltages When you partially disassemble the computer and turn on the components use extreme care not to touch the connectors and components to avoid the risk of electrical...

Page 59: ...screws can cause short circuits overheating smoke or fire 3 Before raising a FRU or other component make sure that all the component cables have been disconnected to avoid the risk of electrical shoc...

Page 60: ...ned in Chapter 3 of this manual to identify the FRU that has probably caused the system failure Perform only the required machine operations Use only the disassembly and reinstallation procedures desc...

Page 61: ...sing the pressure plate up to a satisfactory height Normal pin connectors are used for all the other types of cables These connectors can be installed or removed by simply inserting them or pulling th...

Page 62: ...crews ESD mats for the floor and work desks An ESD wrist strap or heel grounder Anti static carpets or flooring Air ionizers for highly electrostatic sensitive areas A plastic card in credit card size...

Page 63: ......

Page 64: ...2 Base Enclosure Removing Base Enclosure Remove Base Enclosure according to the following procedures and Figure 4 7 1 Remove seven M2 0x7 0x4 5black Phillips head screws securing Base Enclosure and fo...

Page 65: ...4 2 Base Enclosure 4 Replacement Procedures 4 7 Satellite C50 E Maintenance Manual Figure 4 7 Removing Base Enclosure...

Page 66: ......

Page 67: ...ance Manual 4 8 Installing Base Enclosure Install Base Enclosure according to the following procedures and Figure 4 7 1 Place Base Enclosure in correct position 2 Secure Base Enclosure with seven M2 0...

Page 68: ...res and Figure 4 9 CAUTION When handling the battery packs use care not to short circuit the terminals Do not drop hit twist or bend the battery packs Do not scratch or break up their casing 1 Remove...

Page 69: ...er replacement use handling or disposal Always dispose of the battery packs as required by local ordinances or regulations Use only replacement batteries recommended by Toshiba NOTE Visually check the...

Page 70: ...res and Figures 4 13 CAUTION Do not touch the connectors on SSD and in the computer with your bare hands SSD can fail if they are contaminated with sweat natural oils etc from your hands 1 Remove ther...

Page 71: ...ollowing procedures and Figures 4 13 1 Insert SSD into CN8 on system board 2 Secure it with one M2 0x2 5x5 0 black Phillips head screw 3 Install thermal silica gel CAUTION Do not touch the connectors...

Page 72: ...owing procedures and Figures 4 14 CAUTION Do not touch the connectors on SODIMM and in the computer with your bare hands SODIMM can fail if they are contaminated with sweat natural oils etc from your...

Page 73: ...rding to the following procedures and Figures 4 14 1 Aim the SODIMM at the JI slot 2 Lightly press the SODIMM upper and lower sides with two fingers CAUTION Do not touch the connectors on SODIMM and i...

Page 74: ...wing procedures and Figure 4 17 1 Remove tape for fasten LCD cable 2 Remove PC gasket from WIFI module Remove plastic chips on wifi module 3 Disconnect LCD cable from CN6 on system board 4 Released wi...

Page 75: ...4 6 LCD Module Assembly 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 16 27 Figure 4 18 Removing the LCD Module assembly...

Page 76: ...ly with four M2 0x5 5x4 5 black Phillips head screws mark portions 3 Close LCD Module Assembly 4 Note the module definition grey wire connects MAIN interface and black wire connects AUX 5 Routing ante...

Page 77: ...ts center Do not touch or cause damage to the fan in the CPU Cooling Module Remove CPU Cooling Module and Fan_VGA SKU only Remove CPU Cooling Module and Fan according to the following procedures and F...

Page 78: ...4 7 CPU Cooling Module and Fan 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 18 Figure 4 19Removing the CPU Cooling Module and Fan...

Page 79: ...4 7 CPU Cooling Module and Fan 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 19 Figure 4 20 Applying silicon grease...

Page 80: ...he connector on System Board Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 Touch Pad cable from TPCON1 Keyboard cable from KBCON1 FAN cable from CN21 Battery Pack cable from CN3...

Page 81: ...4 8 4 8 System Board 4 Replacement Procedures 4 21 Satellite C50 E Maintenance Manual Figure 4 21 Removing System Board...

Page 82: ......

Page 83: ...m Board Speaker cable from SPK LCD cable from CN6 IO Board cable from CON19 FFC MB terminal connected to TP CON1 keyboard connection KBCON1 over the speaker wire wiring FAN cable from CN21 Battery Pac...

Page 84: ...oving IO Board Remove IO Board according to the following procedures and Figures 4 23 1 Disconnect the following cable from the connector on IO Board IO Board cable from JDB1 2 Remove three M2 0x3 0x4...

Page 85: ...stall IO Board according to the following procedures and Figures 4 23 1 Place IO Board in correct position 2 Securing IO Board with three M2 0x3 0x4 5 black Phillips head screw 3 Connect following cab...

Page 86: ...40 G Pro C40 G Maintenance Manual 4 24 4 10 Speaker Removing Speaker Remove Speake according to the following procedures and Figure 4 25 1 Disconnect Speaker cable from SPK on system board 2 Remove le...

Page 87: ...cedures Satellite C40 G Pro C40 G Maintenance Manual 4 25 Installing Speaker Install Speaker according to the following procedures and Figure 4 25 1 Place speaker in correct position 2 Connect speaker...

Page 88: ...owing procedures and Figure 4 11 4 12 1 1 Remove four Black Remove the four rubber footpads from the B shell 2 Remove four M2 0x3 0x4 5 black Phillips head screws securing the LCD Module Mask as Figur...

Page 89: ...4 11 4 11 LCD Module Mask 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 27 39 Figure 4 28 Removing the LCD Module Mask...

Page 90: ......

Page 91: ...edures and Figure 4 27 4 28 1 Install the LCD Module Mask and follow step 3 2 1 to press lock the latches 2 Securing the LCD Module Mask with four M2 0x3 0x4 5 black Phillips head screw 3 Install 4 ru...

Page 92: ...el fluorescent FL tubes as required by local ordinances or regulations NOTE The LCD cable must be carefully peeled away before disconnecting it from the module Removing the LCD Panel Remove the LCD Pa...

Page 93: ...4 12 4 12 LCD Panel 4 Replacement Procedures Satellite C40 G Pro C40 G Maintenance Manual 4 30 39 Figure 4 29 Removing LCD Panel follow direction 1 Figure 4 30 removing the LCD cable 1...

Page 94: ......

Page 95: ...LCD panel Install the LCD Panel according to the following procedures 1 Turn the LCD upside down 2 Connect the LCD cable to the LCD module connector as Figure 4 30 1 shown 3 Lift LCD panel top side up...

Page 96: ...KU will provide the FRU parts as LCD Module Assembly This chapter only for Non Touch SKU Removing the CCD Module Remove the CCD Module according to the following procedures and Figure 4 33 1 Lift the...

Page 97: ...e following procedures and Figure 4 33 1 Remove CCD Module release paper 2 Connect LCD cable to CCD module connector 3 After ripping off FPC release paste FPC into shell LCD cover 4 Seat the CCD Modul...

Page 98: ...according to the following procedures and Figures 4 35 CAUTION Do not touch the connectors on Touch pad and in the computer with your bare hands Touch pad can fail if they are contaminated with sweat...

Page 99: ...hesive release paper 2 Paste the touchpad holder 3 Tear off fingerprint high temperature tape 4 Tilt the touchpad to 45 put the bottom into the C shell paste and press 5 Remove the mylar release paper...

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