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Appendix B — Troubleshooting
If problems occur, verify the installation of the camera with the instructions in this manual and with other
operating equipment. Isolate the problem to the specific piece of equipment in the system and refer to the
equipment manual for further information.
Problem
Possible Solution
No video.
Verify that power is connected to all pieces of equipment in
the system.
Verify that the power switches are in the ON position.
Check the video connections.
Poor video quality.
Check that the BNC connectors are inserted properly.
Check the voltage level of the dome camera.
Cable for video is shielded.
Dome cameras lose their positions.
Reset the cameras using the Dome configuration menus.
Check that the dome cameras are inserted properly in the
base.
Check the voltage level of the dome camera.
