Manual RMO-H
M-RH00NN-300-EN
19
6 Customer Service
Before calling or sending an e-mail to Customer Service for assistance, please perform the following
steps:
1. Check all cable connections.
2. Try the test on another instrument, if available.
3. Perform the troubleshoot procedure.
4. Have the following information available:
• Instrument serial numbers, hardware configuration, and software revision
• Exact description of the problem, including the test object information, error messages and the
sequence of events before it appeared
• List of solutions that have been tried
The Customer Support Department can be reached at:
Local support (Sweden): +46 8 731 78 24
International support: +46 70 0925 000
E-mail:
Note
:
Email communication is preferred for support issues, since the case is
then documented and traceable. Also, the time zone problems and issues
with occupied telephones do not occur.
