Troubleshooting:
“My left & right earphones do not connect automatically
with each other”
• Put the 2 earphones back in the charging case. Take the
earphones out of the charging case again so they will pair
automatically with each other.
• Make sure both earphones are charged before use.
• Please note that when the earphones do not have a BT
connection for ± 3 minutes, they automatically switch OFF.
“My BT enabled appliance is not able to pair with the
device”
• Make sure the device is turned ON before beginning the BT
pairing process.
• Keep the device and your BT enabled appliance within 1 M (3
ft) of each other during the BT pairing process.
• Make sure the BT feature on your BT enabled appliance is
activated.
• Make sure no other BT enabled appliance is connected to the
device.
“I can pair my BT enabled appliance with the device, but I
cannot hear any music”
• Activate the volume on your connected BT enabled appliance.
• Make sure your BT enabled appliance supports BT A2DP
profile.
“I cannot get the device into BT pairing mode”
• Make sure the device is turned “ON” before beginning the BT
pairing process.
• Repeat the steps described in detail under “Making a BT
connection (BT Pairing)”
EN 12
