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200376-01

Rev. A

08/16

WARRANTY

KEEP THIS WARRANTY

Model 

 _______________________________

Serial No. 

 ____________________________

Date Purchased 

 _______________________

Keep receipt for warranty verification.

REGISTER YOUR PRODUCT AT WWW.FACTORYBUYSDIRECT.COM

FACTORY BUYS DIRECT LIMITED WARRANTIES

New Products

Standard Warranty:

 Factory Buys Direct warrants this new product and any parts thereof to be free from 

defects in material and workmanship for a period of one (1) year from the date of first purchase from an 

authorized dealer provided the product has been installed, maintained and operated in accordance with 

Factory Buys Direct’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from 

the date of first purchase.

Factory Reconditioned Products

Limited Warranty:

 Factory Buys Direct warrants factory reconditioned products and any parts thereof to be 

free from defects in material and workmanship for a period 30 days from the date of first purchase from an 

authorized dealer provided the product has been installed, maintained and operated in accordance with Factory 

Buys Direct’s warnings and instructions. No return will be authorized. Parts will be provided to repair the product.

Terms Common to All Warranties

The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under 

this warranty, the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer, 

and only when installed by a qualified installer in accordance with all local codes and instructions furnished 

with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and 

an allowance for labor when provided by a Factory Buys Direct Authorized Service Center or a provider ap-

proved by Factory Buys Direct. Warranty parts must be obtained through authorized dealers of this product 

and/or Factory Buys Direct who will provide original factory replacement parts. Failure to use original factory 

replacement parts will void this warranty.
Traveling, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty 

repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the 

responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents, 

improper installation, lack of proper maintenance, tampering or alteration(s).
This is Factory Buys Direct’s exclusive warranty, and to the full extent allowed by law; this express warranty 

excludes any and all other warranties, express or implied, written or verbal and limits the duration of any 

and all implied warranties, including warranties of merchantability and fitness for a particular purpose to one 

(1) year on new products and 30 days on factory reconditioned products from the date of first purchase. 
Factory Buys Direct makes no other warranties regarding this product.
Factory Buys Direct’s liability is limited to the purchase price of the product and Factory Buys Direct shall not 

be liable for any other damages whatsoever under any circumstances including direct, indirect, incidental, 

or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of 

incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

Factory Buys Direct

500 Brown Industrial Parkway

Canton, GA 30114

1-855-607-6557

Summary of Contents for FDLT24-1

Page 1: ... s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a quali fied installer service agency or the gas supplier WARNING This appliance is equipped for Natural and Propanegas Fieldconversionisnotpermittedotherthan between natural or propane gases VENT FREE GAS LOG CHASSIS Questions problems missin...

Page 2: ...roper installation adjustment al teration service or maintenance can cause injury or property damage Refer to this manual for correct in stallation and operational procedures For assistance or additional information consult a qualified installer service agency or the gas supplier This appliance may be installed in an aftermarket per manently located manufactured mobile home where not prohibited by...

Page 3: ...art or lung disease or anemia those under the influ ence of alcohol and those at high altitudes NATURALAND PROPANE LP GAS Natural and Propane LP gas are odorless An odor making agent is added to the gas The odor helps you detect a gas leak However the odor added to the gas can fade Gas may be present even though no odor exists WARNING Any change to this heater or its controls can be dangerous WARN...

Page 4: ... burning heater 13 Solid fuels should not be burned in fireplace in which a vent free log set is installed Do not use this heater to cook food or burn paper or other objects 14 To prevent sooting follow the instructions in Care and Maintenance see page 24 15 Do not add extra logs or ornaments such as pine cones vermiculite or rock wool Using these added items can cause soot ing Do not add lava roc...

Page 5: ...lot with an Oxygen Deple tion Sensing ODS safety shutoff system The ODS pilot shuts off the heater if there is not enough fresh air PIEZO IGNITION SYSTEM This heater is equipped with an electronic piezo control system This system requires a AAA battery provided THERMOSTAT HEAT CONTROL The control automatically cycles the burner on and off to maintain a desired room temperature 2 GAS OPTIONS AVAILA...

Page 6: ...ick up burner base as sembly by burners as this could damage heater Always handle base assembly by grate 2 Remove all protective packaging applied to heater for shipment 3 Check all items for any shipping damage If damaged promptly inform dealer where you purchased the heater LOCAL CODES Install and use heater with care Follow all local codes In the absence of local codes use the latest edition of...

Page 7: ...to breathe Fresh air must enter your home All fuel burning ap pliances need fresh air for proper combustion and ventilation Exhaust fans fireplaces clothes dryers and fuel burning appliances draw air from the house to operate You must provide adequate fresh air for these appliances This will insure proper venting of vented fuel burning appliances WARNING This heater shall not be installed in a roo...

Page 8: ...oor into adjoining room see option 3 Figure 2 Follow the National Fuel Gas Code ANSI Z223 1 NFPA 54 Air for Combustion and Ventilation for required size of ventilation grills or ducts Ventilation Air From Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two perma nent openings one within 12 of the ceiling and one within 12 of the floor Connect these items dire...

Page 9: ...of fire place If not drafting may cause pilot outage or sooting Use a heat resistant sealant Do not seal chimney flue damper WARNING Never install the heater in a bedroom or bathroom in a recreational vehicle wherecurtains furniture cloth ing orotherflammableobjects arelessthan36 fromthefront 42 from top or 16 from sides of the heater in high traffic areas in windy or drafty areas CAUTION This hea...

Page 10: ...Ceiling 42 Front 36 LOG SIZING REQUIREMENTS Minimum Firebox Size Height 20 Depth 14 Front Width 30 Rear Width 23 Minimum Clearances For Side Combustible Material Side Wall and Ceiling A Clearance from the side of the fireplace cabinet to any combustible material and wall should follow diagram in Figure 4 B Clearance from the top of the fireplace opening to the ceiling must not be less than 42 Mini...

Page 11: ...de of Mantel Hood Top of Fireplace Opening Underside of Mantel Shelf Mantel Shelf MANTEL CLEARANCES In addition to meeting noncombustible mate rial clearances you must also meet required clearances between fireplace opening and mantel shelf If you do not meet the clearances listed below you will need a hood Determining Minimum Mantel Clearance If you meet minimum clearance between mantel shelf and...

Page 12: ...ocations through holes in mounting brackets see Figure 10 If installing in a brick bottom fireplace mark screw locations in mortar joint of bricks 3 Remove heater base from fireplace 4 Drill holes at marked locations using 3 16 drill bit 5 Attach base assembly to fireplace floor using two masonry screws provided in hardware package see Figure 10 6 Connect to gas supply See Connecting To Gas Supply...

Page 13: ...prohibited CAUTION To avoid gas leak age for the gas not being used at the inlet of regulator a qualified installer or service technician must use supplied cap You will notice a color coded plungerontheinsideoftheregu lator Thisisnormal Whenthein let connection fitting is inserted and tightened this plunger will be pushed back by the fitting making all of the adjustments for the gas being supplied...

Page 14: ...onnection fitting While pushing in rotate the fitting clockwise until the threads engage the regulator After the fitting has been hand tightened into the regulator use a wrench to complete tightening of the fitting Install additional fitting to connect to the house supply Metal Cap Metal Cap DO NOT REMOVE Yellow Natural Gas Plunger Install Gas Fitting Here 2 Apply thread sealant to the threads on ...

Page 15: ... tap is an acceptable al ternative to test gauge connection Purchase the optional CSA design certified equipment shutoff valve from your dealer WARNING A qualified ser vice technician must connect heater to gas supply Follow all local codes WARNING Thisappliancere quires a 3 8 NPT National Pipe Thread brass inlet connection to the pressure regulator WARNING For natural gas Never connect heater to ...

Page 16: ...uce incoming gas pressure heater regulator damage could occur Install external regulator with the vent pointing down as shown in Figure 14 Pointing the vent down protects it from freezing rain or sleet Figure 14 External Regulator with Vent Pointing Down External Regulator with Vent Pointing Down Propane LP Supply Tank Equipment Shutoff Valve Ground Joint Union 3 8 NPT Pipe Nipple Tee Joint Reduce...

Page 17: ... natural gas or using compressed air 4 Check all joints of gas supply piping sys tem Apply noncorrosive leak detection fluid to all joints If bubbles form there may be a leak 5 Correct all leaks at once 6 Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig ure 1...

Page 18: ...teries may explode or leak Battery is included Remove battery when depleted Be sure to observe proper polarity when installing or replacing the battey Damage due to improper battery installation may void the warranty on the product For long periods of non operation remove batteries from all components for safety Figure 19 Installing Battery in Ignitor AAA Battery Positive UP Ember Material Burner ...

Page 19: ...ow to vent smell This will only last a few hours 1 STOP Read the safety information above 2 Make sure equipment shutoff valve is fully open 3 Push in control knob slightly and turn clockwise to the OFF position 4 Wait five 5 minutes to clear out any gas Then smell for gas around heater and near the floor If you smell gas STOP Follow B in the safety information above If you do not smell gas go to t...

Page 20: ...or clarity Pilot Air Inlet Hole Natural Gas Burner Propane LP Gas Burner Thermocouple Pilot Air Inlet Hole Ignitor Electrode 1 Follow steps 1 through 7 under Lighting Instructions page 19 2 With control knob in PILOT position strike match and hold near pilot Press in control knob pilot should light 3 Keep control knob pressed in for 30 sec onds after lighting pilot After 30 seconds release control...

Page 21: ... see Care and Maintenance page 22 or service WARNING Only a qualified service person should service and repair heater This includes maintenance requiring replacement or alteration of components PILOT FLAME PATTERN Figure 22 Correct Pilot Flame Pattern Natural Gas shown Figure 23 Incorrect Pilot Flame Pattern Natural Gas shown Figure 22 shows a correct pilot flame pattern Figure 23 shows an incorre...

Page 22: ... PILOT AIR INLET HOLE We recommend that you clean the unit ev ery 2 500 hours of operation or every three months We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt To clean these parts we recommend using compressed air no greater than 30 PSl Your local computer store hardware store or home center may carry compressed air in a can You can use a vacuum...

Page 23: ...as supply Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Fol low the gas supplier s instructions If you cannot reach your gas supplier call the fire department WARNING Onlyaqualifiedservicetechnicianshouldserviceand repair heater Make sure that power is turned off before proceedin...

Page 24: ...gulator Pressure Switch Pressure Switch Set Screw Pressure Switch When using natural gas NG there is a pres sure switch that acts to turn off the gas flow to the pilot if the inlet pressure exceeds 9 5 WC This is to prevent the operation of the unit on the wrong gas propane LP If your natural gas supply exceeds 9 5 WC the unit will not oper ate Either contact your gas supplier to check and adjust ...

Page 25: ... 1 Burner orifice is clogged 2 Burner orifice diameter is too small 3 Inlet gas pressure is too low 1 Clean burner orifice see Care and Maintenance page 22 or replace burner orifice 2 Replace burner orifice 3 Contact local gas supplier Delayed ignition of burner 1 Manifold pressure is too low 2 Burner orifice is clogged 1 Contact local gas supplier 2 Clean burner see Care and Maintenance page 22 o...

Page 26: ...nt walls or furniture 1 When heated the vapors from furniture polish wax carpet cleaners etc turn into white powder residue 1 Turn heater off when using furniture polish wax carpet cleaner or similar products Heater produces un wanted odors 1 Heater is burning vapors from paint hair spray glues etc See IMPORTANT statement page 25 2 Gas leak See Warning State ment at the top of page 23 3 Low fuel s...

Page 27: ...nk size Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Contact authorized dealers of this product If they can t supply original replacement part s call Customer Service toll free at 1 855 607 6557 for referral information When calling Customer Service have ready Model number of your heater The replacement part number SERVICE HINTS When Ga...

Page 28: ...www factorybuysdirect com 200376 01A 28 1 2 3 13 14 12 4 5 6 7 8 11 9 10 PARTS MODEL FDLT24 30 1 ...

Page 29: ...Bracket 1 11 Regulator 1 12 ND0310A 600 PU2 ODS Pilot 1 13 161130 01 Thermostat Control Valve 1 14 Control Valve Bracket 1 PARTS AVAILABLE NOT SHOWN 18UDC1013B 01 Hardware Packaging 1 GLEMB25 Embers 1 WZL039 01 Lava Rock 1 Not a field replaceable part PARTS MODEL FDLT24 30 1 This list contains replaceable parts for your heater When ordering replacement parts follow the instructions listed under Re...

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Page 32: ...ost of part s required to restore this product to proper operating condition and an allowance for labor when provided by a Factory Buys Direct Authorized Service Center or a provider ap proved by Factory Buys Direct Warranty parts must be obtained through authorized dealers of this product and or Factory Buys Direct who will provide original factory replacement parts Failure to use original factor...

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