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The Pet Fountain feels slimy. • If you have multiple pets or dogs using the Pet
Fountain, the slimy feeling may be caused by your
pet’s saliva. Change the water and clean your
fountain more frequently to prevent this.
• Make sure the Pet Fountain parts are rinsed
thoroughly after cleaning the fountain. Soap residue
may cause the sliminess.
The adaptor is warm to
the touch.
• Unplug the Pet Fountain and plug it into a
surge protector.
The Pet Fountain is leaking. • Sometimes water around the Pet Fountain is caused
by pets drinking. Some pets are prone to spilling.
Watch your pet when he drinks to see if this is
the cause. If it is, you can purchase a fountain
mat or other water-resistant mat to place under
the Pet Fountain.
The Pet Fountain seems
dirty even after cleaning.
• If there is a white chalky substance in the Pet
Fountain, your fountain may have a mineral deposit
build-up from hard water. To remove these deposits,
clean the fountain parts with a 80% water and
20% vinegar solution. Rinse all parts thoroughly
afterwards. Use filtered or purified water instead of
hard tap water to prevent this.
Warranty
Two Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net and/
or are available by contacting your local Customer Care Centre.
Europe –
Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market
Square, Dundalk, Co. Louth, Ireland
Canada –
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN
37932 USA
Australia/New Zealand –
In compliance with the Australian Consumer Law,
Warranties Against Defects, effective January 1, 2012, warranty details of this Product
are as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio
Systems”) warrants to the original retail purchaser, and not any other purchaser or
subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of two (2) years from
the purchase date. An “original retail consumer purchaser” is a person or entity who
originally purchases the Product, or a gift recipient of a new Product that is unopened
and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first two years of ownership; after the first
