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XXI. Manufacturer’s Warranty
Field Service, Training
& Repair Program
A.
Warranty Information
*WARRANTY STATEMENT - Dresser warrants
that its products and work will meet all applicable
specifications and other specific product and
work requirements (including those of
performance), if any, and will be free from
defects in material and workmanship.
Defective and nonconforming items must be
held for Dresser’s inspection and returned to
the original F.O.B. point upon request.
INCORRECT SELECTION OR MISAPPLICA-
TION OF PRODUCTS - DVCD cannot be re-
sponsible for customer’s incorrect selection or
misapplication of our products.
UNAUTHORIZED REPAIR WORK - DVCD
has not authorized any non-Dresser affiliated
repair companies, contractors or individuals to
perform warranty repair service on new prod-
ucts or field repaired products of its manufac-
ture. therefore, customers, contracting such
repair services from unauthorized sources must
do so at their own risk.
*Refer to Dresser’s Standard Terms of Sale for
complete details on warranty and limitation of
remedy and liability.
B.
Field Service
Utilities and Process Industries expect and
demand service on a moment’s notice.
CONSOLIDATED
®
Field Service can be
depended upon for prompt response, even in
extreme off-hour emergency situations.
DVCD maintains the largest and most
competent field service staff in the industry.
Service Engineers are located at strategic points
throughout the United States to respond to
customer’s requirements for service. Each
Service Engineer is factory trained and long
experienced in servicing Safety Relief Valves.
DVCD Service Engineers restore disc and
nozzle critical dimensions which effect valve
performance, and are capable of modernizing
valves in the field.
It is highly recommended that the professional
talents of a DVCD Field Service Engineer be
employed to make final field adjustments during
the initial setting of all CONSOLIDATED
®
valves.
All Field Service Engineers’ activities are
coordinated from the Alexandria, Louisiana,
Field Service Office. Upon receipt of a purchase
order number authorizing the trip, the engineer
is dispatched.
Contact: Field Service Dept., Field Service
Supv., (318) 640-6055.
C.
Factory Repair Facilities
The factory at Alexandria, Louisiana, maintains
a complete CONSOLIDATED repair center.
The Repair Department, in conjunction with the
manufacturing facilities is equipped to perform
specialized repairs and product modifications,
e.g. but-weld, bushing replacements, code
welding, pilot replacement, etc.
Contact: Customer Service - Valve Repair,
(318) 640-6047.
D.
Safety Relief Valve
Maintenance Training
Rising costs of maintenance and repair in the
Utility Process Industries indicate the need for
trained maintenance personnel. Dresser
Industrial Valve Operation conducts service
seminars that can help your maintenance and
engineering personnel to reduce these costs.
Seminars, conducted either at your site, or at
our Alexandria, Louisiana manufacturing plant,
provide participants with an introduction to the
basics of preventative maintenance necessary
to minimize downtime, reduce unplanned
repairs and increase valve safety. While these
seminars do not make “instant” experts, they
do provide the participants with “hands on”
experience with CONSOLIDATED
®
valves. The
seminar also includes valve terminology and
nomenclature, component inspection, trouble
shooting, setting and testing, with emphasis on
the ASME Boiler and Pressure Vessel Code.
For further information, please contact the
Product Training Manager by fax at (318)
640-6041, or telephone (318) 640-6054.
