REPAIR AND SERVICE
In case of malfunction of this device, contact
your local North American Dräger Factory
Authorized Technical Service Center.
North American Dräger recommends that
anesthesia machines be serviced at three
month intervals. Periodic Manufacturers
Service Contracts are available for products
manufactured by North American Dräger.
These
agreements
are
available
from
N.A.D., Inc. Technical Service Department
or our Factory Authorized Technical Service
Center.
Repair of the VITALERT 2000 shall be
performed only by a North American Dräger
authorized technical service representative.
TERMS AND CONDITIONS
All merchandise to be returned must have
prior
written
authorization
by
North
American Dräger, and a valid Return
Authorization Number must appear on the
shipping label, packing slip, purchase order
and any other related paperwork. Goods
received without such authorization will be
refused
at
NAD’s
receiving
dock
and
returned to the customer.
When requesting authorization to return
merchandise, the following information must
be provided:
1. Customer purchase order and date
2. NAD order number, shipping date, and
method of shipment (available from
packing slip)
3. Invoice date and number
4. Quantity, NAD product number, and
description
of
merchandise
to
be
returned
5. Reason for return
The following are accepted reasons for
return of merchandise:
1. Defective goods
2. Customer order error
3. NAD order/shipping error
Any shortages or errors in shipment of goods
must be reported to NAD within two (2)
weeks of shipment in order for corrective
action to be taken.
Goods are subject to the terms of any
applicable warranty. Defective products will
be accepted for return at North American
Dräger’s discretion, and only during the
warranty period.
Goods to be returned which are not under
warranty must have been purchased within
thirty days of request for return, and
returned within thirty days after request.
Products must be returned unused, and in
NAD shipping containers. Goods are subject
to a 20% restocking charge, with the
exception of defective goods or NAD error.
The decision regarding restocking charges
remains solely at North American Dräger’s
discretion, and is final.
The following lists merchandise not eligible
for return, unless proven defective:
1. Specially ordered or produced items
2. Sterile or rubber goods
3. Used merchandise, or products not in
original shipping container
4. Merchandise held over thirty days from
shipment by North American Dräger
5. Merchandise which has been altered or
abused in any way
Upon receipt of authorized returned goods
an inspection of the merchandise will be
conducted and appropriate action taken.
North American Dräger’s decision regarding
disposition of returned goods is final.
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