8
SafeRoute® System
2019-03
WN 059722 45532
dormakaba
Troubleshooting
System manual
7 Troubleshooting
7.1 Illuminated ring display in case of alarm and malfunction
Signal
Cause
Procedure
No visual or audible indicator
230 V AC- or 24 V DC power supply
missing.
1.
Check the power supply.
2.
Connect the power supply.
The door lock does not become active
Permanent unlocking is still active.
1.
Close the door.
2.
Turn the key in the key switch to the
left.
Tampering message:
The STV is unlocked
Tamper alarm was triggered.
All door locks on the door are
unlocked. The tamper alarm occurs
after unlocking the door.
The door can be opened.
1.
Make sure all housings and covers
are intact and sealed.
2.
Turn and hold the key switch to the
right.
‣ The alarm is acknowledged.
→
The door remains unlocked.
Tampering message:
The STV is locked
Tamper alarm has been triggered, all
door locks on the door are locked.
1.
Make sure all housings and covers
are intact and sealed.
2.
Turn and hold the key switch to the
right.
‣ The alarm is acknowledged.
‣ The door unlocks.
3.
Turn the key switch to the left.
→
The door locks.
high flashing frequency
License error
The locks are disabled, the license
card has been removed from the
SCU control center for more than 2
minutes
1.
Reinsert the license card assigned
to the door.
→
The door locks.
Partially locked
(where a door has
several locks)
Here: Locks 1 and 2 are locked, lock 3
is not.
1.
Check if all door leaves are locked
or can lock (mechanically).
2.
Turn the key switch to the right.
3.
Push the key switch to the left.
→
The door locks.
