SYMPTOM POSSIBLE
SOLUTION(S)
System generates
tone when granting
access to a visitor, but
will not work on
regular phone line.
•
Switch the wires on the PHON IN terminals.
System will not
answer when called
from the resident’s
phone.
•
Using the wrong attention number. Re-program attention number.
System will not
answer when called
from a remote
location.
•
Answer incoming call feature is turned off. Turn answer incoming call feature
on.
•
Number of rings to answer may be programmed too high. Reprogram number
of rings to answer.
Electric strike locks on
or gate operator holds
open.
•
Excessive voltage drop on 16 VAC line.
•
Hold open schedule is enabled. Turn off hold open schedule or reprogram time
zone.
•
Access code used was programmed under a hold location code. Reprogram
access code into a momentary activation location code.
•
A hold command was sent to the relay from the resident’s phone. Deactivate
the relay using the resident’s phone.
Access code will not
work.
•
Forgetting to press # first.
•
Access code is time zone restricted and the access code time zone is enabled.
Turn access code time zone off, reprogram time zone boundaries or reprogram
access code without a time zone.
1812-161-E-1-10
Page
47
