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Revision: 1.0
DBS Nano PRO Transmitter User Guide
Copyright © 2022 Domo Tactical Communications (DTC) Limited. All rights reserved.
Commercial in Confidence
Page 8-40
8.
Appendix B – After Sales Support
8.1
Documentation and Software
It is DTC’s practise to make the majority of our latest user guides and software available to customers
online, by using our WatchDox facility. To access this site, please contact your Account Manager or
send a request to
You will be sent a link where you can log in and create your own password followed by a confirmation
email. Once you have done this, you can then log in to your account.
8.2
Contact Technical Support
The Technical Support team can be accessed by one of the following:
Phone US
: 1 800 665 4648. Monday to Friday 08:30-17:30 (ET)
Phone UK
: +44 1489 884 550. Monday to Friday 0900-1730 (UK time)
US
ROW
8.3
Using the DTC RMA Service
8.3.1
Contact DTC
If there is a problem and our technical support team have been unable to resolve the issue, email
Return Material Authorisation (RMA) form.
Note
: Alternatively, use the online form at
https://www.domotactical.com/support/
8.3.2
Complete and Return the RMA Form
Complete the RMA form with the following information and return to the customer hub:
Name
Address
Unit serial number
Date of purchase or the original invoice number
Date of failure
A detailed description of the problems you have encountered
A list of the hardware/software configuration if applicable
When the hub receives the completed form, an RMA number and shipping instructions will be sent.
8.3.3
Pack the Device
Note
: Before packing, remove all personal non-DTC kit or media from the device.
Use the original shipping container and packing materials, if possible.
If the original packing materials are not available, wrap the equipment with soft material (e.g., PU/PE
form) then put the wrapped equipment into a hard cardboard shipping box.