TROUBLESHOOTING
1.
If you have trouble connecting the radio to your wireless network, these steps may help to resolve the
problem:
Confirm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e. can browse the web) using the same
network.
Check that a DHCP server is available, or that you have configured a static IP
address on the radio.
Check that you firewall is not blocking any outgoing ports. As a minimum the radio needs access to UDP and TCP ports
80,554,1755,5000,and 7070.
Some access points may be set so that only equipment with registered MAC
addresses can connect to them. This is one possible cause of the Internet Radio being unable to connect to the Wi-Fi
network, and the Internet Radio display will show Bad ESSID or key. To overcome this problem you will need to add the
Internet Radio’s MAC address to the list of allowed equipment in your access
point. The Internet Radio’s MAC address can be found using the menu item
Configure->Network Config ->View Config -> MAC address. You will need to refer
to the guide for you Access Point in order to enter the Internet Radio as an allowed piece of equipment.
If you have an encrypted network, check that you have entered the correct key or passphrase into the radio. Remember that
text-format keys are case sensitive.
If your wireless network name(ESSID) is ‘Hidden’(a setting on the wireless access point), then you can either turn on the
name, or you can manually enter the name
into the internet radio and media player, Select Configure, Select network, Enter
ESSID. Confirm if the Network is encrypted, e.g. requires a WEP or WPA key, then enter the network name.
2.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be due
to one of the following reasons:
The station is not broadcasting at this time of the day (remember it may be located
in a different time zone).
The station has too many people trying to attach to the radio station server and the server capacity is not large enough.
The station has reached the maximum allowed number of simultaneous listeners. The station is not broadcasting anymore.
The link on the radio is out of date. This is updated automatically every day, so the
next time you turn on the link will be recognized.
The internet connection between the server (often located in a different country)and you is slow. Some internet service
providers may fail to stream in certain geographical areas. Try using a PC to play back the stream via the broadcaster’s
web sit. If you can play back the station with a PC, use the form at
http://www.reciva.com/station/add_station.asp to notify us so that we can change the station data that is used by the radio.
If you have a laptop, try connecting it if your Internet Radio cannot find the station.
3.
When you scan for PCS none can be found, or the PC you are looking for does not appear in the list:
Global File sharing is not enabled on the PC.
The PC you are looking for is in another part of the network separated by a router.(This may happen if you have two access
points on the same network, and the Media source is on one Access Point and the internet Radio is on another).
The PC with the Media content may not have the same workgroup as the server managing the network. The easiest solution
is to change the PC workgroup name
to the same as that being supported by the server.
You have not connected to the wireless Access point. On the internet radio , select ‘Configure’, ‘Network Configure’, ‘Select
Network’, ‘Scan’ and then select your Wireless network. (You may need to enter a security key to access the network
wirelessly).
You have not enabled simple file sharing on Windows 2000. In Windows 200 the simple file sharing can be turned on by
going to the Control Pane, selecting Folder options, view Tab. The safest way for users to enable the service is to run the
‘Set up a home or small office network’ wizard from Control Panel, Network
Connections.
You have a firewall set on your PC which is stopping you accessing shared files. Windows 2K doesn’t come with a real
firewall so unless you have installed one