DNA-Technology DTprime, Operation Manual

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5.4 Troubleshooting
Trouble description Probable cause Corrective measures
After instrument switch-on
there is no information shown
on the LCD display
No voltage in the mains
Check if voltage available, socket works
properly
Poor contact or break-
age in the power cord
Check the contact of power cord. If
necessary replace the cable with a similar
one (10A, 250V, 3x0.75mm2), change
Т10AH250V fuses (10A, 250V), which are
included in the set of delivery. It is allowed
changing the failed fuses only once!
Status line of RealTime_PCR
software
shows message
“Device is OFF” while the
instrument is switched on.
Poor contact or break-
age in the communica-
tion cable with the PC Check the USB cable between instrument
and PC
Instrument driver is not
installed Install the instrument driver (see item
3.3.1)
Failure in the Windows
system
Reset the PC
After 10 to 15-minute warm-up
process of the instrument, the
yellow background of “Device
is ON” message in the status
line of the software doesn't turn
into green
The instrument is
malfunctioned
Please contact local service office or
service department of the manufacturer
During the amplification pro-
gram execution the following
error message is displayed:
“Error! “ Program is running,
but device does not reply!
Connection between
the PC and the in-
strument is failed
Restore the connection between the PC and
the instrument. Replace USB cable with a
similar one. RealTime_PCR software will
connect to the instrument and read out all
the data missed without amplification
program interruption. If this message keeps
showing, please, restart the application
6. Storage and shipment
Caution! In case of storage in the cold conditions the instrument has be kept indoor at
tempe18 +25 °С during at least 4 hours prior to switching it on.
The instrument should be stored indoor with natural ventilation at the temperature range from
+ 5°C to + 40°С and relative air humidity to 80% at 25°С. In case of long-term storage, when
it is not used, the instrument should be kept in the manufacturer’s package.
A room, where the instrument is stored or operated, should be free of dust, acid and alkali
vapors, corrosive gases and other harmful substances that may cause corrosion of the metal
parts and electric insulation breakdown.