Dish Network DISH 311 User Manual Download

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Summary of Contents for DISH 311

Page 1: ...ise if the user tries to perform operations in a non routine manner This product like almost any other high tech product is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT...

Page 2: ...ting System 20 Chapter 3 Using the System 23 Changing Channels 23 Using the Menus 23 Using the Program Guide 26 Using the Program Banner 28 Using the Browse Banner 28 Ordering Pay Per View Programs 30...

Page 3: ...Contents Page ii Appendix 69 Limited Warranty 69 What the Warranty Covers 69 What the Warranty Does Not Cover 69 Residential Customer Agreement 71 FCC Compliance 78 Index 81...

Page 4: ...ety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs con...

Page 5: ...y kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or electrical shock Make sure that the outdoor parts of the antenna...

Page 6: ...ellite signal If you are installing a new system your receiver will automatically get this software For information on the system read Chapter 2 Parts of the System beginning on page 5 For information...

Page 7: ...e Customer Service Center If you see a screen that asks you to Begin Activation exit the screen by pressing the DOWN arrow on the remote control to move the highlight to Watch TV and then press the SE...

Page 8: ...press SELECT to watch it Note The Program Guide provides a complete listing of all programs available on all channels including those that are not in your subscrip tion these channels have red backgro...

Page 9: ...nterrupting the signal SOLAR INTERFERENCE Twice a year the sun moves to a position behind the DISH Network satellite as it orbits the Earth This event occurs during a few days at the beginning of the...

Page 10: ...e System FRONT PANEL BACK PANEL Tighten the coaxial cable connections only by hand Tip Using cable labels makes it easy to tell which cables connect to the right receiver ports The labels are inside t...

Page 11: ...his guide is for example only The remote that came with the receiver may look slightly different REMOTE CONTROL BATTERIES The remote control comes with four AAA batteries When you replace old batterie...

Page 12: ...Page 7 Remote Control USING THE REMOTE CONTROL IN SAT MODE...

Page 13: ...Page 8 Chapter 2 Parts of the System USING THE REMOTE CONTROL IN TV MODE...

Page 14: ...Page 9 Remote Control USING THE REMOTE CONTROL IN VCR MODE Be sure to program the remote to control your VCR as described on page 11...

Page 15: ...me on it takes about three seconds Release the SAT mode button 3 Use the number buttons to enter a new number from 1 to 16 Write the new address in the space provided 4 Press the POUND button If the a...

Page 16: ...and then all four mode buttons flash once Note Recover will first try to tune your TV to channel 3 then channel 4 and then other video inputs 3 If you see the Important System Information screen pres...

Page 17: ...brand isn t listed see Scan for Device Codes on page 13 3 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes For example hol...

Page 18: ...the tables Try every code listed for your brand until one works for your device 11 If you can t find a code that works try Scan for Device Codes below 1 Turn the device on Use the device s front panel...

Page 19: ...your device 1 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes For example hold the TV mode button for a TV until all of t...

Page 20: ...orks as the Input Select button for a tuner or amplifier UP DOWN ARROW BUTTONS Use UP DOWN ARROW buttons to change channels on the tuner or amplifier MUTE BUTTON Press the MUTE button to turn off the...

Page 21: ...any remote mode do the following To switch back to TV volume control do the following 1 Press and hold the AUX mode button for three seconds then release it 2 Press the POUND button 3 Press the plus...

Page 22: ...g the System for more details on using the menus to operate the system MAIN MENU The Main Menu is the key to the menus Each option on this menu displays another menu PROGRAM GUIDE The Program Guide li...

Page 23: ...Theme Categories menu allows you to choose programs based on their contents FAVORITES LISTS MENU The Favorites Lists menu allows you to create change and activate lists of favorite channels SYSTEM LO...

Page 24: ...you to set up the receiver to tune in a future event that is a program If you have a VCR connected to the receiver you can set up a timer to start recording a program on the VCR See page 35 for more i...

Page 25: ...ction 3 Optionally connect a cable between the TV SET OUT on the back of the receiver and the input to the VCR Connect another cable between the VCR output and TV input Peel off the white sticker and...

Page 26: ...h a Locked indication in the Point Dish screen Select Yes 14 After you select Yes the receiver will begin taking a software upgrade You will see a Warning that vital program information will now be do...

Page 27: ...Page 22 Chapter 2 Parts of the System Notes...

Page 28: ...easy Use the menus to control the receiver and to use its features such as setting locks choosing a program or creating a Favorites List OPENING THE MENUS You can open the menus in either of two ways...

Page 29: ...hen you make a choice in a list the receiver does not apply the change until you select the Save or OK option If you do not want to save any changes select the Cancel option to discard all the changes...

Page 30: ...LIFE 108 option is highlighted When you select a choice in a list it looks like this CANCELING A PROCEDURE To cancel a procedure you must press the remote control CANCEL or VIEW TV button before you d...

Page 31: ...Video option If you prefer a bigger guide with no video displayed select the Full Guide Without Video option and select the Save option When you first display the inset there may be a brief delay befo...

Page 32: ...press the INFO button for more information about the highlighted program Press the CANCEL button to return to the Program Guide 4 Press the SELECT button to change to the highlighted channel You may...

Page 33: ...grams are playing on the channels above or below the one you are viewing Information on these programs appears at the bottom of the TV screen Note The Browse Banner only displays the channels in the a...

Page 34: ...u press the RIGHT ARROW it will display information on the program that is on next on the same channel It does not display information for any other programs in the future and cannot display programs...

Page 35: ...choose the program you want 1 To open the Themes menu press the LEFT ARROW button 2 Select a Theme Movies Sports etc 3 Move through the Themes menu by using the UP or DOWN ARROWS You can also move a p...

Page 36: ...irtual keyboard and then select the letters you want Use the remote control number pad to enter the letters in the Name box Numbers 2 through 9 have telephone style numbers written above them To enter...

Page 37: ...t the Search option When the search completes you will see a screen listing the name of the program s and the start and stop times 7 Highlight the program you want to watch and press SELECT 8 If the p...

Page 38: ...e any changes to the All Sub list except by changing your subscription Each Favorites List has a unique color in the Program Guide You can give each list a name When you first get the receiver the fou...

Page 39: ...MAKING A FAVORITES LIST ACTIVE If the Program Guide is open press the GUIDE button to select the next Favorites List Press the GUIDE button again to scan through all the available lists CHANGING THE N...

Page 40: ...when it begins starts a VCR to record the program Note To record with a VCR you must first set up the receiver to control the VCR See page 41 for instructions Note Most TV programs and films are copy...

Page 41: ...do this you will have the following choices Select the OK or Cancel option to continue with the event timer Select the Stop Timer or No option to stop the event timer Note This stops only this instan...

Page 42: ...number buttons 7 Select the Set Date Time option The receiver displays the Set Date Time for Manual Timer menu 8 Use the NUMBER PAD buttons to enter the Start Time this includes selecting AM or PM an...

Page 43: ...displays the Create an Event Timer menu 4 If you want to start the timer one minute early select the Start 1 min early option 5 Select the Yes option OVERLAPPING EVENT TIMERS If you try to create eve...

Page 44: ...er that you want to edit A check mark appears in the box next to the event timer Select the Edit option 5 You may change the Timer Type Timer Frequency or Channel To do this select each option that yo...

Page 45: ...timer 5 Move to Delete and press SELECT on the remote Do this again for any other timer s that you want to delete REVIEWING EVENT TIMERS You can review event timers by using the Event Timer Managemen...

Page 46: ...ssed any remote control or receiver front panel buttons during the time that the timer was active If the receiver is OFF at the time a Reminder Event Timer is scheduled to operate the timer will turn...

Page 47: ...sure the VCR is turned ON 9 Press the SELECT button to start the test Your VCR records for a few seconds stops and then rewinds The receiver displays a message saying that your VCR test is complete Fo...

Page 48: ...5 your Personal Identification Number PIN if used CREATING A PASSWORD You must lock the receiver for any receiver Parental Locks you set to take effect To lock the receiver you must first create a pa...

Page 49: ...these programs 1 Press the MENU button 2 Select the Locks option If the receiver is locked enter the password using the number pad buttons The receiver displays stars as you enter the digits of the pa...

Page 50: ...umber pad buttons 5 Press the SELECT button to lock or unlock the highlighted channel If the checkbox next to the channel has a checkmark the channel is locked 6 Select the Save option to save the cha...

Page 51: ...If this option appears as Lock System instead the receiver is already unlocked LOCKING THE RECEIVER FRONT PANEL CONTROL BUTTONS This keeps anyone from changing the channel using the front panel button...

Page 52: ...ct the Yes option LOCKING PAY PER VIEW PROGRAMS This locks all pay per view channels You also can lock one or more pay per view channels by using channel locks or rating locks 1 Press the MENU button...

Page 53: ...HE LOCKS MENU 1 Select an item that is locked To open the Parental and System Locks menu select the Locks option on the Main Menu 2 The receiver displays an Attention message telling you that the item...

Page 54: ...r the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Memorize the new password From now on you must enter th...

Page 55: ...when a call comes in you will see a different Caller ID popup screen TO TURN THE CALLER ID ON AND OFF 1 Press MENU 2 Select the Installation option 3 Select the Caller ID option The following screen w...

Page 56: ...lect the language you want in the Languages list Note Alternate provides visually impaired customers with a visual description of the program 5 Select Save to save your language choice The receiver di...

Page 57: ...receiver displays a Warning message prompting you to confirm that you want to reset the receiver 5 Select the Yes option to confirm the reset The receiver resets and then displays the Installation an...

Page 58: ...these screens when you call DISH Network Even though there are items that can be changed only change them when specifically directed by a Customer Service Representative 1 Press MENU 2 Select System S...

Page 59: ...Page 54 Chapter 3 Using the System Notes...

Page 60: ...Press and hold the receiver front panel POWER button until the power light goes out The receiver will reset itself after a few moments 4 Make sure your TV is tuned to the correct channel or input Use...

Page 61: ...test 005 The receiver may not yet have been authorized The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moistu...

Page 62: ...k that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line...

Page 63: ...sure cable is rated for 2150 MHz Rerun check switch Remove the DishPro Adapter this device is only for non DishPro receivers Rerun check switch Remove any non DishPro switches LNBs or incompatible acc...

Page 64: ...placement When you press a button on the remote control the receiver does not do what you expect The remote control may be missing batteries the batteries may be incorrectly placed in the remote or th...

Page 65: ...ine of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the...

Page 66: ...display a time earlier than the present Contact the program providers for details on past programs When you are using the Program Guide or Browse Banner some channels are missing You may have applied...

Page 67: ...e active Favorite List Unlock the receiver so that it does not skip adult channels If you want to buy a channel call the Customer Service Center What Is Happening Possible Reason What to Do You press...

Page 68: ...r the program once What Is Happening Possible Reason What to Do While you are making a telephone call you hear clicks The receiver may have tried to call the Customer Service Center to send pay per vi...

Page 69: ...es just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a...

Page 70: ...Hallmark 627 652 654 659 Harmon Kardon 561 659 Hinari 534 Hitachi 523 526 548 549 553 554 555 585 597 626 636 638 643 648 652 654 655 665 668 669 670 672 673 702 718 726 Infinity 566 671 JBL 566 671 J...

Page 71: ...Sylvania 506 525 536 566 568 569 573 600 610 652 654 656 659 660 664 665 666 671 672 674 677 723 724 729 733 Symphonic 632 657 662 677 692 694 Tandy 521 605 Tatung 509 651 663 698 Technics 508 673 676...

Page 72: ...579 591 675 Sansui 544 562 600 674 682 685 Sanyo 549 581 582 583 608 675 SBR 556 Schneider 589 Scott 508 534 559 590 Sears 548 549 581 584 595 608 610 676 678 680 683 686 Sentra 546 Sharp 512 585 607...

Page 73: ...non 647 674 Fisher 653 741 GE 711 Goldstar 677 690 Harmon Kardon 640 672 751 Hitachi 717 754 JBL 640 JVC 637 683 703 725 Kenwood 649 676 691 726 728 745 Luxman 752 Magnavox 654 705 740 Marantz 651 740...

Page 74: ...find the section in the following tables that relates to the problem Read the What s Happening column until you find the problem Read the information in the Possible Reason column Try each of the sug...

Page 75: ...test 005 The receiver may not yet have been authorized The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moistu...

Page 76: ...k that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line...

Page 77: ...sure cable is rated for 2150 MHz Rerun check switch Remove the DishPro Adapter this device is only for non DishPro receivers Rerun check switch Remove any non DishPro switches LNBs or incompatible acc...

Page 78: ...he Service Center to order a replacement When you press a button on the remote control the receiver does not do what you expect The remote control may be missing batteries the batteries may be incorre...

Page 79: ...ine of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the...

Page 80: ...isplay a time earlier than the present Contact the program providers for details on past programs When you are using the Program Guide or Browse Banner some channels are missing You may have applied a...

Page 81: ...e active Favorite List Unlock the receiver so that it does not skip adult channels If you want to buy a channel call the Customer Service Center What Is Happening Possible Reason What to Do You press...

Page 82: ...r the program once What Is Happening Possible Reason What to Do While you are making a telephone call you hear clicks The receiver may have tried to call the Customer Service Center to send pay per vi...

Page 83: ...tes just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a...

Page 84: ...534 682 694 Funai 534 541 657 661 662 677 682 694 GE 508 509 543 544 630 645 646 650 651 652 654 659 661 663 665 667 668 670 673 676 681 690 691 698 701 715 716 725 728 742 Goldstar 505 523 526 545 54...

Page 85: ...26 573 652 654 658 659 664 665 670 727 Price Club 680 Prism 676 Proscan 645 646 650 668 691 725 742 Proton 513 519 526 536 585 627 652 654 655 659 660 665 666 668 670 678 Quasar 508 509 651 663 673 67...

Page 86: ...556 Audiovox 676 Bell Howell 581 Broksonic 559 748 Bush 589 Calix 676 Canon 554 678 679 Capehart 546 CCE 681 Citizen 534 591 592 594 675 676 677 684 Colortyme 592 Craig 591 658 675 676 681 685 687 688...

Page 87: ...Ricoh 502 Runco 533 Saisho 506 Salora 567 581 Samsung 515 517 534 579 591 675 Sansui 544 562 600 674 682 685 Sanyo 549 581 582 583 608 675 688 SBR 556 Schneider 589 Scott 508 534 559 590 684 687 Sears...

Page 88: ...91 DVD Players Codes Tuner Amplifier Codes Aiwa 636 641 656 687 718 720 724 775 726 Carver 653 Citizen 709 Curtis Mathes 734 Denon 647 674 Fisher 653 741 GE 711 Goldstar 677 690 Harmon Kardon 640 672...

Page 89: ...Page 96 Chapter 5 Reference Notes...

Page 90: ...n materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote con...

Page 91: ...rned equipment must be packaged properly using either the original shipping materials or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items return...

Page 92: ...ng means To view this Residential Customer Agreement the Agreement in Spanish please visit our website at www dishnetwork com or call us at 1 800 333 DISH and we will send you a copy Para ver este Acu...

Page 93: ...utomated system Pay Per View Automated Fee or the Customer Service Center Pay Per View Live Operator Fee E Private Viewing DISH Network provides Services to you for your private home viewing use and e...

Page 94: ...ndicated on your bill for your Services and for any other charges due and owing to us including without limitation any fees named in this Section 2 If you fail to pay your bill on or before its due da...

Page 95: ...r late payment All payments for Services must be made directly by you to us DISH Network shall have no obligation to provide Services for which payment is made by you or on your behalf to a third part...

Page 96: ...ards for proper authorization Smart Cards remain the property of DISH Network at all times and any tampering or other unauthorized modification to any Smart Card is strictly prohibited and may result...

Page 97: ...immediately upon notice to you 5 LEASED EQUIPMENT A DISH Network may from time to time lease certain Equipment to subscribers If you elect to lease Equipment from DISH Network the terms and condition...

Page 98: ...R RELATING TO DBS OR ANY OTHER EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR FROM ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT...

Page 99: ...ted under applicable law without affecting the validity of any other provisions F Billing Agents We may enter into relationships with third parties to provide billing and other services on our behalf...

Page 100: ...lephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside Connection to party line service is subject...

Page 101: ...Appendix Page 80 Notes...

Page 102: ...38 Reviewing Event Timers 40 Setting Up the Receiver and VCR to Use a VCR Event Timer 41 F Favorite Lists Changing the Name of a Favorite List 34 Creating or Modifying a Favorite List 33 Making a Favo...

Page 103: ...electing a Choice in a Menu List 24 Selecting a Menu Option 24 Selecting a Program in the Program Guide 27 Service Customer 55 Setting and Using Security Locks Locks Blacked Out Programs and Event Tim...

Page 104: ...Page 83 Index Notes...

Page 105: ...Index Page 84 Notes...

Page 106: ...onditional Access Numbers display the Important System Information menu Purchase Location Name Purchase Location Telephone Number Receiver Serial Number Receiver Conditional Access Number Smart Card C...

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