Dish Network 196812, User Manual

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Appendix
113
Limited Warranty
3
If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
4
You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you
will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance
Exchange Program below.
5
Returned equipment must be packaged properly, using either the original shipping materials or the packaging in
which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of
the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer
Service Representative.
6
Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the
equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the
outside of the box will be returned to you at your expense.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon
where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid
shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk shipping rates
(additional charges may apply outside of the continental US). This fee will be charged to your billing account or your valid
credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the defective equipment after ten
days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair
fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged the market price of
the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will
be shipped a replacement. Your original equipment will not be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back to you at no additional cost
(additional charges may apply outside the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair
fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price
of the replacement.
Accessory Warranty
An accessory is any DISH branded equipment, displaying the DISH logo, excluding the receiver, cables and hookups, and
non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of
purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired
warranty, no exchange will be issued. You may purchase replacement accessories from DISH or your local retailer.