Dish Network 176779, User Manual

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19
R
ESIDENTIAL
C
USTOMER
A
GREEMENT
Thank you for choosing DISH Network
®
.
To view this Residential Customer Agreement in Spanish, please visit www.dishnetwork.com or
call us at 1-800-333-DISH and we will send you a copy.
Para ver este acuerdo en español por
favor visite www.dishnetwork.com o llame al 1-800-333-DISH y le enviaremos una copia.
DISH Network is happy to answer any questions you may have and to provide you with technical
and other customer support. You may contact us 24 hours a day, any day of the year, by any of
the following means:
Phone: 1-800-333-DISH (3474)
Email: care@dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
For purposes of this Residential Customer Agreement (the "Agreement") and any customer
agreement(s) applicable to the promotion(s) under which you are receiving services and/or
equipment from DISH Network (each, a "Promotion Agreement"): (i) "you" and "your" refer to
you, the DISH Network subscriber; and (ii) "DISH Network," "we," "us" or "our" refer to DISH
Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the
particular circumstances, third-party billing agents.
"DISH Network" is a trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS
FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE
ITS SERVICES AND EQUIPMENT TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE
CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR
ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK
SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS
AGREEMENT. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY
YOU OF ANY CHANGES TO, OR REPLACEMENT OF, THIS AGREEMENT, AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING
RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH
CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO
NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY
US IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS
VERSION OF THIS AGREEMENT.
1. THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other
programming services and all other services that are currently available from DISH Network
(whether subscription, pay-per-view or otherwise) and that we may provide to customers in the
future.
B.Minimum Programming Levels. If your applicable Promotion Agreement specifies required
minimum programming, you must subscribe to such programming. Otherwise, you must
subscribe to one or more of the following programming packages, or we may charge you a
Service Access Fee (as detailed in Section 2(D)): DishFAMILY, DishMÉXICO, TurboHD Bronze
or a higher version of such packages; a Chinese, Greek, Russian, Polish, Urdu, Arabic,
Portuguese, or Hindi language programming package; a combination of Locals Only and one of
TV Globo/Record Package, TV Globo a la carte, Israeli Platinum Package, Panorama Italiano,
TV Japan, Polish Premium Pack, Bangla Mega Pack, Punjabi Pack, Telugu Pack, Pinoy Mega