background image

2

Finding More Information

Getting More Help

F

INDING

 M

ORE

 I

NFORMATION

How to get help:

If your new ViP®922    
yet linked with at least one remote control, you   
together to access various forms of on-screen user

Remote is not working

 on page 9.

For more information on how to use your remote controls, refer to the

 

Quick Reference Guide

 that came with your ViP922 receiver. 

You can operate many of the features of your ViP922 receiver using 
the capacitive-touch front panel controls, too. Note that this front panel 
requires a light touch to activate it (and then it glows a little brighter) 
before you touch the specific control to perform your intended function.

On the Main Menu (accessed by pressing MENU on your linked remote 
control or touching MENU on the front panel), a Help tile is displayed. 

Selecting this tile accesses a Help area where you can browse the on-
screen user manual, view help videos, try out the interactive help 
application, or search for help on any topic for the VIP922 receiver and 
its remote controls. Most information a user needs is available in this 
area of your receiver.

Beginning on the next page, this guide provides tips for troubleshooting 
certain kinds of issues you might encounter with your satellite system. 
Also, you can find more information on your new satellite receiver and 
its remote controls at www.dishnetwork.com. Select the 

Support

 link.

Summary of Contents for 176779

Page 1: ......

Page 2: ...hence DISH Network CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROLS WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES DISH Network endeavors to improve such conditions...

Page 3: ...i SAFETY IMPORTANT SAFETY INSTRUCTIONS PROPER CARE OF YOUR EQUIPMENT...

Page 4: ...afety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs c...

Page 5: ...le so that the equipment can be easily disconnected from the AC power Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping...

Page 6: ...nd shall be connected to the grounding system of the building as close to the point of cable entry as practical Do not locate the antenna near overhead light or power circuits or where it can fall int...

Page 7: ...g the receiver s power cord into an outlet that contains surge suppression then verify you are using a HomePlug compatible surge protected power strip or socket Do not plug the receiver into an outlet...

Page 8: ...SAFETY vi...

Page 9: ...1 Getting More Help Getting More Help FINDING MORE INFORMATION TROUBLESHOOTING...

Page 10: ...ore you touch the specific control to perform your intended function On the Main Menu accessed by pressing MENU on your linked remote control or touching MENU on the front panel a Help tile is display...

Page 11: ...ether branches or leaves have grown into the line of sight of the dish Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen select t...

Page 12: ...hen call the Customer Service Center at 1 800 333 DISH 3474 and do so 006 The receiver may not be connected to an active telephone line or broadband Internet connection You must keep each installed re...

Page 13: ...ng yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may have been an interruption of...

Page 14: ...e receiver during this time 074 The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several minutes W...

Page 15: ...behind the small door on the left side of your receiver s front panel and wait a few seconds You can also press the POWER button on the remote control to turn it off in standby mode then unplug the s...

Page 16: ...nnels are channels still broadcasting in analog 2 You can go to the website www antennaweb org to find out which local channels in your area are currently broadcasting a digital signal If the channel...

Page 17: ...nna to point straight up usually attains the best performance When linking a remote hold it within a couple of feet of this remote antenna 6 Verify you have linked your remote control to your ViP922 r...

Page 18: ...your existing password before you can enter and confirm a new password If you have forgotten your existing password see the preceding Step 1 Parental Controls issues 1 If you have set up parental con...

Page 19: ...r timers start times then an error message displays 4 If you stop or skip a timer that recurs the next showing of the program is not affected To stop all occurrences you must delete the event timer Ti...

Page 20: ...tion or home network For more information on your receiver s Ethernet connectivity and home networking options see the dishnetwork com website Select the Support link on the web page 2 Press MENU and...

Page 21: ...enabled on your receiver by pressing the MENU button on your remote selecting the Settings tile scrolling down and then selecting Caller ID Settings Telephone issues 1 If you hear clicks or no dial to...

Page 22: ...14 Troubleshooting Getting More Help...

Page 23: ...15 APPENDIX LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE...

Page 24: ...system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electro...

Page 25: ...THIS WARRANTY SHALL ALSO BE VOID IF THE TV CONVERTER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 333 DISH 3474 Have the date of purcha...

Page 26: ...ed the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Post Receipt Exchange Program You may choose to ship the equipmen...

Page 27: ...USTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE W...

Page 28: ...cess websites and information on the Internet Neither DISH Network nor EchoStar Technologies L L C EchoStar has any control over such websites and information and neither we nor EchoStar make any repr...

Page 29: ...h or without your permission B Billing Policies Your bills will show the total amount due the payment due date payments credits purchases and other charges to your account You may submit your payment...

Page 30: ...tion HD receiver 5 00 You have more than 1 receiver on your account Per additional standard definition SD receiver Alaska Dish 500AK Upgrade Fee 4 99 You receive Services in Alaska DishHOME Protection...

Page 31: ...to order pay per view Services at any time without a phone line connected to your receiver Charged annually Pay Per View Automated Fee 1 50 You use our automated telephone system to order DISH Networ...

Page 32: ...or promotional pricing that you would have been eligible to receive had your Services not been disconnected Shipping and Handling Fee 14 95 DISH Network sends you hardware you via regular delivery Add...

Page 33: ...l or mandatory term commitment period and if you cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period certain early termination or cancellation fe...

Page 34: ...s personal video recorder digital video recorder PVR DVR products allow you to record programming in digital format Total available recording time varies depending on your receiver and the nature of...

Page 35: ...sole and exclusive property of DISH Network and we may provide or replace leased Equipment with new or reconditioned Equipment at any time and upon cancellation or disconnection of your Services remo...

Page 36: ...E DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT D NO WARRANTIES EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THE...

Page 37: ...when received by us at such mailing address B Physical Address Change of Address When setting up your DISH Network account you must provide us with the physical address where your Equipment will be l...

Page 38: ...DISH Network may however change this Agreement at any time and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature...

Page 39: ...l By using the software you acknowledge that neither EchoStar Technologies L L C nor DISH Network L L C makes any representations or warranties or guarantees with regard to any sites or information di...

Page 40: ...product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label...

Page 41: ...this equipment This could void the user s authority to operate the equipment There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and am...

Page 42: ...Appendix 34 Printed in the United States of America...

Page 43: ...alignment and direction 7 cables to DISH Network 7 location of iv Over The Air OTA 33 proper care of your antenna v safety iv B batteries size AA 9 type 9 Broadband Setup 12 C Caller ID issues 13 Care...

Page 44: ...omatically 12 protect from erasure 12 remote control antenna 9 battery safety iv for more information 2 help on 2 installing batteries 9 linking 9 POWER button iii 7 8 re linking 9 troubleshooting pro...

Page 45: ...tem Info screen 9 user manual on screen for receiver 2 other equipment s 12 V videos on screen help 2 W Warranty Limited 16 websites More Information on dishnet work com 2 Support on dishnetwork com 1...

Reviews: