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Trouble Shooting
1. No display on LCD or the unit does not operate when the
power is on.
Check the connection of power cable and the environment
of power outlet is normal.
Make sure the power voltage matches the voltage of your
power outlet.
If the duplicator was stored in a location where the
temperature dropped below 32ðF (0ðC) within the past 24
hours, leave the duplicator in a warm room with
temperatures at least 65ðF (19ðC) for 4 hours prior to
powering it on.
2. READER cannot read disc and shows error message.
Check the format of the master CD/DVD or the master
CD/DVD itself for damage.
Your master disc may be copy protected. Most of DVDs and
some CDs purchased from stores have copy protection.
Use the Writers to read your master disc by selecting one of
writers as the Master Reading Source (Please refer to
3. Buttons do not function.
Maybe it is still busy on a task. Give it sometime and press it
again. If it still doesnít work, turn off the machine, and then
restart the machine after a minute.
4. Copy completed but the copies are not readable /
executable?
Use “compare“ feature to check the copied disc.
Based on our experience, the quality of your media plays a
big role on this part. Try to use high quality media, such as
Disc Makers
Ultra
media, to prevent such problems.
Try another DVD/CD player/ROM to test the copied media.
Sometimes, your DVD/CD Player/ROM may not be
compatible with recordable DVD/CD disc.
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5. The failure rate is high.
Lower the “write speed“ and try again. Please refer to
“Tutorial III ñ Select the Duplication Speed.“
Quality of blank disc may be poor.
Quality of your master disc may be poor.
6. Do I need to upgrade my duplicatorís firmware?
Unless your system is getting unstable, we strongly suggest
not upgrading your duplicatorís firmware. Please contact our
Tech Support if your system is getting unstable.
7. Cannot boot-up or fails to upgrade firmware.
Contact our Tech Support.
8. Can I load data directly from my computer to my duplicatorís
Hard Drive?
No, your duplicatorís Hard Drive has a unique file system
that computers will not recognize. Thus, you canít perform
any read/write operations to the Hard Drive from your
computer.
9. Why some writers wonít copy?
If those writers are connected with USB 2.0/Firewire
IEEE 1394 connections, please make sure the switch on
the back of the duplicator is off and restart your
duplicator.
Reset back to default. ( Troubleshoot #11 )
Contact our tech support.
10. Why does my duplicator stay at “System Bootup“?
The reason you saw system bootup forever is caused by
improper shutdown. To solve the problem, please
contact our tech support for more information. Even
though this problem can be solved, all the hard drive
information will be lost due to this failure.
