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Warranty
LIMITED WARRANTY
WHAT THIS WARRANTY COVERS
When used and maintained in normal household use and in accordance with the Owner’s Manual, your Dirt
Devil
®
product is warranted against original defects in material and workmanship. During the Warranty
Period, We will provide labor and parts, at no cost to you, to correct any such defect in products purchased
in the United States, U.S. Military Exchanges and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or send the product to a Dirt Devil
®
Authorized Warranty Service
Dealer along with proof of purchase. For an automated referral to authorized service outlets in the U.S.A.,
phone: 1-800-321-1134 OR visit Dirt Devil
®
online at www.DirtDevil.com. For additional assistance or
information concerning this Warranty or the availability of warranty service outlets, phone the Dirt Devil
®
Consumer Response Center, Phone 1-800-321-1134, Mon-Fri 8am-7pm EST.
WHAT THIS WARRANTY DOES NOT COVER
This Warranty does not cover: use of the product in a commercial operation (such as maid, janitorial and
equipment rental services), brushroll, belt, bags, filters, improper maintenance of the product, damage due
to misuse, acts of God, nature, vandalism or other acts beyond the control of Royal Appliance Mfg. Co.
(“Royal”, “we”), owner’s acts or omissions, use outside the country in which the product was initially
purchased and resales of the product by the original owner. This warranty does not cover pick up, delivery,
transportation or house calls.
This warranty does not apply to products purchased outside the United States, including its territories and
possessions, outside a U.S. Military Exchange and outside of Canada. This warranty does not cover
products purchased from a party that is not an authorized retailer, dealer, or distributor of Royal products.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed
under the laws of the state of Ohio. The Warranty Period will not be extended by any replacement or repair
performed under this Warranty. THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY
PROVIDED BY ROYAL. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. IN NO EVENT WILL
ROYAL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN
CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE
WHATSOEVER. Some states do not allow the exclusion of consequential damages, so the above exclusion
may not apply to you. This warranty gives you specific rights; you may also have others that vary from
state to state.
Troubleshooting
Problem
Possible Cause
Possible Solution
Vacuum won’t run
1. Power cord not firmly
plugged into outlet.
1. Plug unit in firmly.
2. No voltage in wall plug.
2. Check fuse or breaker in home.
3. Blown fuse or tripped
breaker.
3. Replace fuse/reset breaker in home.
4. Thermal Protector
activated.
4. Unplug and allow vacuum to cool for 30min.
(This willl reset the thermal protector)
Dust escaping from
vacuum
1. Dirt cup full.
1. Empty dirt cup.
2. Dirt cup not installed
correctly.
2. Review Dirt Cup removal & replacement.
3. Hose not installed correctly. 3. Review Hose installation.
4. Rinsable and/ or Filter
made with HEPA media not
installed completely.
4. Review Filter Removal and Cleaning.
Vacuum tools won’t
pick-up
1. Hose clogged.
1. Remove hose and tools; remove obstruction.
2. Dirt cup full.
2. Empty dirt cup.
3. One or both filters are
clogged.
3. Remove both filters and clean.
4. Release handle/wand to
actuate internal valve.
4. Pull handle up and out of unit.
WARNING
TO REDUCE THE RISK OF PERSONAL INJURY–UNPLUG BEFORE CLEANING OR
SERVICING.
Any other servicing should be done by an authorized service representative. If appliance is not
working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a
service center prior to continuing use.
