DirecTV HR User Manual Download

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CHAPTER 7 -

Help & Troubleshooting

Chapt

I’ve set up a series recording, but now I get a bunch of reruns and multiple copies of the same program

Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show.

Solution:

- When you set up a series, make sure you select only the First Run option. This is the default for one-touch recording unless

you have changed your default recording settings.

- Your series is set to record both First Run and Repeat episodes.
- The programmer may not provide enough details in the program description for your receiver to determine whether the

program is a repeat.

Possible Causes:

Frequently Asked Questions

Summary of Contents for HR

Page 1: ...DVR RECEIVERS USER GUIDE DIRECTV PLUS DVR DVR RECEIVERS USER GUIDE DIRECTV PLUS DVR ...

Page 2: ...rgy and helping our environment However ENERGY STAR labeled HD DVR set top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole Home DVR service All other ENERGY STAR labeled set top boxes when used in conjunction with a DIRECTV subscription meet ENERGY STAR criteria without requiring the consumer to take any additional steps ...

Page 3: ...3 ...

Page 4: ...4 DIRECTV PLUS DVR USER GUIDE ...

Page 5: ...e this user guide was designed to accommodate several models of DIRECTV Receivers your receiver and its user interface may vary slightly from what is shown here Getting Connected If a professional installed your DIRECTV Receiver you re ready to start watching TV If your receiver was not professionally installed or you just added a surround sound system or other equipment please see Chapter 6 Setti...

Page 6: ...uffer 18 WelcometotheDIRECTVFamily 5 Safety Care 10 Product Information 12 CHAPTER 1 YOUR REMOTE CONTROL TABLE OF CONTENTS TABLE OF CONTENTS Mini guide 22 Filtering the Guide 22 Guide Options 23 Channel Banner 24 TV Options 25 View Previous Channels 25 Change Favorites List 25 Audio Options 25 Menu 26 Search for Shows 28 Search by Title 28 Search by Person 29 Search by Channel 29 Search by Keyword...

Page 7: ... CHAPTER 3 DIRECTV CINEMA PAY PER VIEW CHAPTER 4 RECORDINGS Ratings 34 Channel Blocks 35 Spending Limits 36 Viewing Hours 36 Favorite Channels 37 Manage Recordings 52 To Do List 52 Prioritizer 53 History 54 Purchases 54 Manual Recordings 54 Recording Defaults 55 Recording from Your Computer or Phone 56 CHAPTER 5 EXTRAS Messages Caller ID 60 DIRECTV iPad App 61 GameSearch 62 GSN Game Lounge 62 Scor...

Page 8: ...66 Activate Your DIRECTV Service 66 Connections 67 Your Phone Connection 67 Connections for Auxiliary Equipment 67 System Setup 70 Info Test 70 Satellite 71 Remote Control 71 Audio 72 Display 73 Access Card 74 Reset 75 CHAPTER 6 SETTINGS Help 78 Troubleshooting Tips 79 Reset Reauthorize Your Receiver 79 System Software Updates 80 Onscreen Error Messages 80 Run the System Test 81 Frequently Asked Q...

Page 9: ...9 Appendix 1 Receivers Front and Back Panels 118 Index 122 APPENDICES ...

Page 10: ...attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified ser...

Page 11: ...dded surface Always unplug your DIRECTV Receiver before moving it Always unplug the DIRECTV Receiver TV and other equipment before you connect or disconnect any cables The only way to disconnect the DIRECTV Receiver from the power supply is to remove the power cord The DIRECTV Receiver unit must therefore be installed next to the power point which must be easily accessible CAUTION Electric Shock n...

Page 12: ...d for proof of acquisition Attach it here and record the serial and model numbers in case you need them These numbers are typically behind the card door on the front panel of your receiver Model No Serial No Acquisition Date Dealer Address Phone Access Card Receiver ID Product Information ...

Page 13: ...YOUR REMOTE CONTROL 14 Turning Your Equipment On and Off 14 Navigation and Destination Buttons 15 Shortcut Buttons 15 DVR Control Buttons 16 THE PROGRESS BAR 17 LIVE BUFFER 18 CHAPTER 1 YOUR REMOTE CONTROL ...

Page 14: ...yer or surround sound system Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on The mode switch must always be in the left most position to control your DIRECTV Receiver If the mode switch is in a position that has not been programmed or if you press a button that is not supported by that particular piece o...

Page 15: ... to move back to the previous screen The MENU button takes you to the main menu where you go to access all of the features available in your system Press INFO on any show to see information about that show You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate However the RED GREEN YELLOW and BLUE buttons on the remote are s...

Page 16: ...gram Freezes the action of any live or prerecorded television program While paused press FFWD or REW to move forward or backward frame by frame Fast forwards recorded or live stored video Press up to four times to fast forward at increasing speeds Press and hold FF to jump to the next tickmark Pressing PLAY returns to normal play Rewinds recorded or live stored video Press up to four times to rewi...

Page 17: ...program and how far you can go forward or back For live programs the progress bar is green and the time shown is the time of day If you press the RECORD button during a live show the progress bar turns orange and the orange record icon appears next to the title of the show The Progress Bar The white line shows where you are in the program you are viewing The left end of the green bar shows how far...

Page 18: ...te even if it is not set to record you can back up to the beginning up to 90 minutes using REWIND as long as you haven t changed channels since the program started Simply press PLAY during a show to display the progress bar and see how far back in time you can go If you change channels you lose what is in the live buffer If you want to flip between two shows at the same time and not lose the abili...

Page 19: ...19 CHAPTER 2 CHANNELS PROGRAM INFO PROGRAM GUIDE 20 CHANNEL BANNER 24 TV OPTIONS 25 MENU 26 SEARCH FOR SHOWS 28 PARENTAL CONTROLS 31 FAVORITE CHANNELS 37 ...

Page 20: ...DE button to display the onscreen program guide The guide holds up to 14 days of programming information for you You can navigate in the guide as follows use the ARROW buttons to move one cell at a time up down left right use the CHAN PAGE button to scroll a whole page up or down type in the channel number to go directly there Look for the color button hints at the bottom of the screen for shortcu...

Page 21: ... more The channel is ready to interact when the yellow highlight box appears To exit an interactive channel press GUIDE and pick the channel you want to move to or you can type in the new channel number while in the interactive channel Other interactive channels such as News Mix and Sports Mix let customers with a qualifying programming package see up to eight of the hottest channels on one screen...

Page 22: ...you want to temporarily trim down the channels that are shown in the guide filtering them according to the type of program you are looking for For example you may want to see just sports or movies or news In that case press GUIDE twice to display the guide filter Simply use the arrow keys to highlight the category you want and press SELECT The guide will now show only the channels that match that ...

Page 23: ...e a complete listing of what is available in the guide in chronological order Sort Programs by Category Jump to a Date Time Pay Per View By default your program guide displays all channels offered by DIRECTV some of which may not be in your programming package Change favorites list allows you to toggle the channels displayed in your guide between any of the following All Channels Channels I Get ch...

Page 24: ...anges to that channel The channel banner briefly displays at the top of the screen with program title channel number date time and other information You can also press INFO to display the channel banner while watching a program Select More Info for detailed program information and other options Channel Banner Channel Banner ...

Page 25: ... is reset if you turn off your DIRECTV Receiver When Audio Options is displayed you may select it to change the audio language of the program you are watching If Audio Options is not displayed the current channel does not have a second audio track View Previous Channels Audio Options Change Favorites List Select Change Favorites List to update the program guide to show only the channels you want t...

Page 26: ...remote to display the menu and press MENU again or EXIT to make it go away Menu Displays the shows you ve recorded that are ready for viewing Displays the DIRECTV CINEMA home page Use this feature to instantly find movies shows people sports etc for you to watch or record Prioritize upcoming recordings view recording history and change recording defaults Menu ...

Page 27: ...e and choose settings for your TV remote and DIRECTV System Menu Messages Caller ID Press MENU select Messages Caller ID then Edit Settings then Messages to see your messages DIRECTV sends messages to you for important news items or special promotions We also notify you of software changes and new features that we download to your receiver Caller ID diplays a log of the phone calls into your home ...

Page 28: ...t rid of the last letter or CLR Clear to start over if you make a mistake You do not have to enter the initial article like The or An Each time you enter a letter the search becomes more precise You don t always have to enter the complete word Just the first few letters will usually get you close enough Search by Title Use the onscreen keypad to type in the first 3 4 characters of your title A lis...

Page 29: ...gram titles will display Highlight and select an individual program to record or select Autorecord to record all programs for the person selected Autorecords are persistent Therefore any time a program becomes available in the Guide that matches your Person it will automatically be recorded Search by Channel Use the onscreen keypad to enter the first few letters of the channel name For example typ...

Page 30: ...earch for Shows then select Keyword Type in your keyword and select Continue Select a category to narrow your results or if you don t want to narrow select All A list of programs matching your keyword displays Recent Searches This handy feature displays a list of your 25 most recent searches in case you want to update or reuse a search you used previously Press MENU on your remote select Search fo...

Page 31: ...res a passcode to view restricted programming Whether it s for mature content spending amounts or even the number of hours of TV watching allowed you re always able to keep limitations where you want them for the whole family Press MENU select Parental Fav s Setup select Parental Controls and then Edit Settings You ll see the current status showing any restrictions The system default is unlocked f...

Page 32: ...ar whenever anyone tries to tune to a channel or program that has been restricted or attempts to spend or watch beyond limitations set He or she will not be allowed to proceed without the passcode Using your passcode you can easily override the limits Making multiple entries aimed at guessing the passcode is discouraged by a time delay each invalid passcode entered lengthens the delay for subseque...

Page 33: ...ns press MENU select Parental Fav s Setup then select Parental Controls Various options for removing restrictions temporarily or permanently will appear Select one and enter your passcode Unlock Now Note If you forget your passcode call 1 800 531 5000 to reset it You must be the registered account holder and have your account number Parental Controls Adult Channels Hide adult channels in the progr...

Page 34: ..._MA you can also set ratings limits for particular types of content such as Fantasy Violence FV Dialogue D Language L Sexual Content S and Violence V A description of each content type displays when highlighted TV Programs Parental Controls Set rating limits for Movies TV and Other unrated shows From the left menu Ratings and then highlight the desired tab using the GREEN and RED buttons on your r...

Page 35: ...ating and Block No Rating If you choose Block No Rating programming that has no rating such as news and sports will not display Other Shows Prevent children from viewing pre selected channels Select Chan Blocks Scroll down the channel list and select those you wish to block You can also key in channel numbers or use Block All or Allow All to save time Channel Blocks Parental Controls ...

Page 36: ...ending dollar limit using the numbers on your remote Specify days and times when TV watching is allowed in your household Select Hours then select the start times and durations for viewing You can set hours based on school nights Monday Thursday and or weekend nights Friday Saturday and Sunday Spending Limits Viewing Hours Parental Controls ...

Page 37: ...ated a Favorites list the Setup Custom 1 and Setup Custom 2 options will be displayed Select the one you want and follow the onscreen instructions to create and name your list Selecting a Favorites list makes it active and hides the display of all other channels in the guide From the program guide press the YELLOW button on your remote select Favorites and then select the list you want to make act...

Page 38: ...38 DIRECTV PLUS DVR USER GUIDE ...

Page 39: ...39 CHAPTER 3 DIRECTV CINEMA PAY PER VIEW DIRECTV CINEMA 40 PAY PER VIEW EVENTS 41 ...

Page 40: ... you can use your remote to order Otherwise order on directv com Your receiver lets you record movies before you buy them you re charged when you watch If the movie has been recorded and you want to delete it press LIST highlight the title and press the RED button If the movie is set to record in the future press MENU then select Manage Recordings then To Do List Highlight the program and press th...

Page 41: ...r 6 Chapter 7 Chapter 8 41 Special events like UFC Boxing WWE and more are listed in the program guide starting on channel 117 Ordering PPV events works the same way as ordering DIRECTV CINEMA movies from the program guide See previous section for details Pay Per View Events Pay Per View Events ...

Page 42: ...42 DIRECTV PLUS DVR USER GUIDE ...

Page 43: ...DINGS RECORDING A SINGLE SHOW 44 RECORDING A SERIES 46 WATCHING AND DELETING YOUR RECORDED SHOWS 47 MY PLAYLIST 48 Playlist Options 49 Managing My Playlist 50 MANAGE RECORDINGS 52 RECORDING FROM YOUR COMPUTER OR PHONE 56 ...

Page 44: ... bar will appear and turn orange and the circle R icon will appear next to the title to let you know your show is now being recorded You don t have to be watching a show to record it Simply find it in the program guide and use the RECORD button as described above The orange record icon appears to let you know that your show is being recorded or is scheduled to record From Live TV From the Guide Re...

Page 45: ... and you think your show might go into the next time slot press INFO on the remote then select More Info and Recording from the onscreen choices to see the recording options for that show Once there you can change the stop time or any other option To save your changes select Update If your show is set to record in the future you can find it in the guide or To Do list then press INFO to display the...

Page 46: ...he RECORD button twice to record all episodes of it If you are currently watching a series show and need to extend the recording time or change any other recording option press INFO on the remote select More Info and then Rec Series from the onscreen choices If you see a series set to record in the future in the program guide or the To Do List to change a record option press INFO and select Rec Se...

Page 47: ... start the show You can use any of the DVR control buttons like PAUSE FFWD ADVANCE etc while watching your recorded show If you press STOP the show will stop and an information screen with various options will appear The last channel viewed in live TV will appear in the upper right corner of the screen To return to full screen live TV press EXIT or select Done If you want to delete a show from you...

Page 48: ...de back cover for a list of all the icons Highlighting a program title displays the program description just as in the Guide If you press SELECT or INFO on a program an Info screen is displayed for the program that offers several actions including Play Keep Delete and others Series programs are identified in the list with a folder icon For example if you record a weekly comedy series the title for...

Page 49: ...emporary filter for your list so just press the left arrow or BACK to see your full Playlist again Select Change order of Playlist to pick how you want to arrange the order of your recorded shows You can sort by date with the newest at the top that s the factory default setting the oldest at the top alphabetically with A at the top or Z at the top by expiration date with first to expire at the top...

Page 50: ... Disk Space bar is at the bottom of your Playlist It shows the approximate amount of space available on your disk at any given time The Disk Space bar shows programs you have designated Keep Until I Delete in dark blue programs subject to expiration or automatic deletion in light blue and the remaining unused disk space that is available for recording in black When your disk is full the oldest sho...

Page 51: ...I Delete but if your hard drive ever fills up new recordings can t take place Another way to manage your Playlist is to delete recordings you no longer want Highlight a single show or a series indicated by a folder icon and press the RED button to delete it If you delete a folder all episodes of that series will be deleted Don t worry about pressing the RED button accidentally You will always see ...

Page 52: ... a person or keyword search The list is ordered by time with the next recordings at the top and the furthest in the future at the bottom You can use this screen to make sure your recordings are properly scheduled or to delete future scheduled recordings you no longer want to record The To Do list does not display DIRECTV CINEMA programs scheduled for download over the Internet these are shown in t...

Page 53: ...t priority You can change the order of the priority at any time by selecting Prioritizer selecting the show you want to move moving the highlight to the right and then using the arrow keys to promote or demote the series There are a couple of color key short cuts on this screen as well Use the RED button to delete an entire series Use the GREEN button to move a highlighted show to the top of the l...

Page 54: ...Per View programs that were bought and if viewed the date and time History Purchases There may be times when you want to set up a manual recording based on channel time and date In this case select Manual and enter all of the options as you wish including whether you want this to be a one time or recurring recording i e every Tuesday channel day and date start time and duration You can schedule a ...

Page 55: ...ll in which case the DVR can delete it automatically if the disk fills up A recording that is labeled Keep Until I Delete will never be deleted until you do it manually if all of your recordings are labeled that way and the disk fills up no new recordings will occur until you manually delete some of your Keep Until I Delete recordings Finally the Start and Stop options let you adjust the times of ...

Page 56: ...ngs to see an on line version of the program guide Select a show and click Record If you have more than one DVR in your home choose the DVR you want to record to and then click Record to Receiver From a Computer Note If you have a mix of HD and SD DVRs in your home make sure not to pick an HD movie for your SD DVR It will not record Note You must have an account on directv com to use remote schedu...

Page 57: ...astest most convenient way to find any program and set your home DVR Features Search for any television show up to 14 days in advance Browse programs by channel or date time Get program information instantly including description length and rating Record a single episode or an entire series Order DIRECTV CINEMA right on your phone available for iPhone Android Palm BlackBerry and Windows Phone 7 no...

Page 58: ...58 DIRECTV PLUS DVR USER GUIDE ...

Page 59: ...59 CHAPTER 5 EXTRAS MESSAGES CALLER ID 60 DIRECTV IPAD APP 61 GAMESEARCH 62 GSN GAME LOUNGE 62 SCOREGUIDE 63 ...

Page 60: ...ee your call log press MENU select Messages Caller ID select Edit Settings then select Caller ID Press MENU then select Messages Caller ID Edit Settings then Messages to see your messages DIRECTV sends messages to you for important news items or special promotions We also notify you of software changes and new features that we download to your receiver When you have new mail an envelope icon appea...

Page 61: ...l through channels and more all with a tap Create your own Home screen Get instant access to your favorite channels and sports You control what s on your screen by choosing the channels you want to see the teams and sports you want to follow even the modules you want to include Create your own sports roster Browse games and get scores instantly across all sports You choose the teams and sports you...

Page 62: ...s to see if the game is on another channel If a broadcast of the game is found GameSearch displays an onscreen message that gives you the option to tune in to that channel If it can t find one an onscreen message will let you know the game is not available The GSN Game Lounge service Channel 110 contains memory and skill games that you can play onscreen using only your remote There are free as wel...

Page 63: ...e content like scores statistics and other information is also provided along with some of our special sports and entertainment channels Look for an onscreen popup that lets you know when interactive content is available and follow the onscreen instructions to use the interactive features ScoreGuide ScoreGuide ...

Page 64: ...64 DIRECTV PLUS DVR USER GUIDE ...

Page 65: ...65 CHAPTER 6 SETTINGS SETUP AND ACTIVATION 66 CONNECTIONS 67 SYSTEM SETUP 70 Info Test 70 Satellite 71 Remote Control 71 Audio 72 Display 73 Access Card 74 Reset 75 ...

Page 66: ...remote control is set to DIRECTV which is the far left position 2 Press PWR The DIRECTV DVR will turn on Make sure your TV is also turned on 3 The first screen will allow you to select a language Using the arrow keys on the remote control move to the language you prefer and press SELECT 4 Follow the onscreen instructions 1 Have on hand your service address social security number and a valid major ...

Page 67: ...of our interactive channels will be limited Do not connect your receiver to a digital PBX phone system doing so may permanently damage your equipment and void your warranty The following instructions apply if you are upgrading to a new TV or adding a surround sound system DVD player burner or VCR some time after your professional installation Due to restrictions imposed by copyright holders certai...

Page 68: ...es for one video and two audio channels Video Connections Digital Audio Optical one connector per receiver provides excellent quality digital audio and is often used on newer surround sound and DVD equipment Digital Audio Coax one connector per receiver provides high quality digital audio and is also found on newer surround sound and DVD equipment RCA jacks provide good audio quality and are found...

Page 69: ...ors as the best audio input and a surround sound system with a digital audio optical connector as the best audio input Example TV with S Video Connector Here is an example of a TV that has RCA connectors as the best audio video inputs and a surround sound system with a digital audio coax connector as the best audio input Example TV with RCA Connectors This example also shows using a VCR or DVD bur...

Page 70: ...uttons on your remote to move between the System Info and System Test screens From the System Test screen select Run System Test to initiate a test of the tuners access card receiver ID and phone line The System Info screen lets you review your basic system information such as receiver model receiver ID access card number and software version as well as current receiver settings This information c...

Page 71: ...he left most position it controls your DIRECTV Receiver However you can also program the AV1 AV2 and TV positions to control other equipment such as your TV DVD VCR or Stereo Select Remote and then select either Program Remote IR RF Setup or Receiver Mode Remote Control Follow the step by step instructions to set your remote to control your TV or other A V equipment such as a DVD player or surroun...

Page 72: ...r printed on the top left corner of your DIRECTV Remote Control A letter R at the end of the model number which may be followed by other letters indicates that the remote supports radio frequency If no letters follows the number the remote works in IR mode only If you have a remote with RF capability you can change the remote s signal from Infrared IR to RF While the IR signal requires a clear lin...

Page 73: ... on your remote to move between the Preferences TV Ratio and Time Zone screens Display These are user interface display settings which include Guide shows Select whether you want the first press of the GUIDE button to take you directly to the program guide or to go to the category filter first No matter which one you choose pressing GUIDE a second time shows you the other option Language Select yo...

Page 74: ...s to complete this process TV Ratio Select the TV Ratio tab to set the aspect ratio of your TV Most Standard Definition TVs are 4 3 Most high definition HD TVs are 16 9 Banner Time Set the channel banner time to determine how quickly the banner disappears after moving to a new channel Recording Tips Choose whether to display onscreen tips when you press the RECORD button during live TV Select Time...

Page 75: ...e receiver This option does not affect your settings and scheduled recordings Reset Defaults erases all of your personal preference items such as parental controls favorites language and scheduled recordings and restores the receiver configuration to how it was set at the factory Reset Everything Completely erases everything from system memory and starts over like a new receiver WARNING All your r...

Page 76: ...76 DIRECTV PLUS DVR USER GUIDE ...

Page 77: ...77 CHAPTER 7 HELP TROUBLESHOOTING HELP 78 TROUBLESHOOTING TIPS 79 FREQUENTLY ASKED QUESTIONS 82 ...

Page 78: ...lso tune to Channel 1 to access the interactive DIRECTV Customer Information Channel Watch videos on a variety of topics such as your remote control receiver features and troubleshooting To exit the Customer Information channel press CHAN UP DOWN press GUIDE or enter a channel number to tune to You can also find answers to all your questions on DIRECTV s Answer Center at support directv com Help ...

Page 79: ...formation to be acquired If the problems persist try unplugging the power cord of the DIRECTV DVR for 15 seconds then plug it in again If the above two items don t work try reauthorizing your receiver On a computer go to directv com reauthorize and follow the onscreen instructions You will need to be logged into your account on directv com to complete this process Running the System Test at the en...

Page 80: ... not in your programming package To resolve this error call Customer Service at 1 800 531 5000 and mention the error code number when prompted Troubleshooting Tips Onscreen Error Messages DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions These updates will occur automatically usually at times when the receiver would likely...

Page 81: ...serted in the DIRECTV Receiver Follow these steps to run the diagnostics system test on your DVR 1 Turn on your TV and the DVR 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver controlling mode then press MENU to display the Quick Menu 3 Select Parental Fav s Setup 4 Select System Setup then Info Test 5 Press the GREEN button to access the System Test ...

Page 82: ...es not move forward press the RESET button behind the access panel door on the front of the DIRECTV DVR and wait for program guide information to be acquired Your TV displays a blue black gray or snowy screen Check that DIRECTV Receiver and TV are both powered on If snowy screen make sure your TV is on channel 3 or 4 Press TV INPUT on your DIRECTV remote to cycle through the sources or pieces of e...

Page 83: ...ace batteries If solid green light make sure nothing is blocking the IR sensor If receiver does not respond to pressing the buttons on the front panel of the receiver Verify power cord is plugged in at both the wall outlet and rear panel of the receiver If receiver is plugged into a wall outlet make sure it is not controlled by a wall switch If receiver is plugged into a power strip make sure powe...

Page 84: ...onds for internal circuits to reset then turn receiver back on Check the circuit breakers in your home Consider using a line conditioner or surge protector Consult an electrician if the problem is frequent or severe especially if other household appliances or electronics are affected If parental limits are active turn your DIRECTV Receiver back on and enter your parental lock code at the prompt DI...

Page 85: ...ay be hooked up to the TV incorrectly You may be on the wrong video source for your DIRECTV Receiver You may be tuned to a channel that is not currently broadcasting or that you don t subscribe to Check that DIRECTV DVR and TV are both powered on Read Chapter 6 Connections for Auxiliary Equipment for instructions about connecting your receiver Press the INPUT button on the TV remote control to cha...

Page 86: ...om the program source for example you see the problem on one channel but not on any others wait for the broadcasting channel to resolve the issue If there are obstructions blocking the dish s clear view of the satellite you should contact a professional to remove them or a DIRECTV installer at 1 800 531 5000 to relocate your dish If your signal strength is lower than 70 60 or lower on HD receivers...

Page 87: ...ist press GUIDE on the remote then press the YELLOW button and select Change Favorites List then All Channels Enter the channel number using the number pad on the remote control Check the dish type set in your receiver s preferences Press MENU then select Parental Fav s Setup and then System Setup Check the Satellite Dish Type shown on the System Setup screen to see if it is correct If not select ...

Page 88: ...IRECTV Receiver You can also press MENU press SELECT Parental Fav s Setup then select System Setup Select the Reset item from the left menu and follow the onscreen instructions A setting such as mute or volume may have changed on the receiver or your TV The cables between your TV and the receiver may not be connected properly or there may be a problem with an external stereo or surround sound syst...

Page 89: ...rental Fav s Setup then select System Setup Select the Reset item from the left menu and follow the onscreen instructions Possible Causes Solution Caller ID not working Caller ID information isn t showing on your TV screen when phone calls come in You don t subscribe to Caller ID service through your local phone company The Caller ID feature in your DIRECTV Receiver is turned off See Caller ID in ...

Page 90: ... Parental Locks You may have deleted a Series recording If you delete a Series by pressing RECORD on an episode in the Guide you cancel the entire series not just the highlighted episode You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time There was an overlap in the programs you tried to record To see if the program was r...

Page 91: ...ended Solution The program you were trying to record may have started or ended early If you were trying to record a sporting event the event may have run over its allotted time You may have had a recording conflict with a higher priority program Someone may have manually ended the recording Try setting the end time of the recording in the Record Options so the recording ends one or two minutes lat...

Page 92: ...til you delete them manually See Recording a Single Show or Recording a Series in Chapter 4 for details You can also change a recording you ve already made to Keep Until I Delete See Managing My Playlist in Chapter 4 To avoid this in the future you can change settings for recordings that you ve set to occur in the future but haven t recorded yet Press MENU select Manage Recordings then To Do List ...

Page 93: ...e same program or old episodes of the chosen show Solution When you set up a series make sure you select only the First Run option This is the default for one touch recording unless you have changed your default recording settings Your series is set to record both First Run and Repeat episodes The programmer may not provide enough details in the program description for your receiver to determine w...

Page 94: ... for the component you re trying to control should light up when you press a valid key for that component If it doesn t make sure the MODE switch is in the correct position Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control See Chapter 6 System Setup Remote Control for instructions on how to program your remote to control other devices If the indicato...

Page 95: ...95 CHAPTER 8 WARRANTY AND OTHER INFORMATION LIMITED 90 DAY WARRANTY 96 DIRECTV PROTECTION PLAN 99 FCC CUSTOMER INFORMATION 101 TERMS AND CONDITIONS FOR USE OF SOFTWARE TERMS 105 ...

Page 96: ...ty 90 days from the acquisition date at the option of DIRECTV the DIRECTV Plus DVR will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for parts and labor You will be responsible for the cost of shipping to and from the location designated by DIRECTV If DI...

Page 97: ... service access or back doors will void this limited warranty Reception transmission problems caused by signal conditions telephone line or cable or antenna systems outside the unit A product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed manufactured approved and or authorized or repair of products damaged by these modific...

Page 98: ...MEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV Receiver SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU ...

Page 99: ...ll parts and labor for repair DIRECTV PROTECTION PLAN Safeguard your DIRECTV System with the ultimate in professional technical service For a low monthly fee the DIRECTV PROTECTION PLAN covers the components of your entire DIRECTV System giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment Your DIRECTV Limited Warranty...

Page 100: ... by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law Certain limitations may apply Pricing terms and conditions of the DIRECTV PROTECTION PLAN are subject to change Full terms and conditions will be mailed to you prior to service billing and are available at directv com protection Sign up today for the DIRECTV PROTECTION PLAN ...

Page 101: ...ference that may cause undesired operation Responsible Party DIRECTV Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 531 5000 Trade Name DIRECTV Type of Equipment DIRECTV Satellite Receiver Model Number R or HR Federal Communications Commission FCC This equipment complies with both Part 15 and Part 68 of the FCC rules This equipment has been tested and found to comply with the limits of a Class ...

Page 102: ...or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment The user may find the following booklet prepared by the Federal communications Commission helpful How to Identify and Resolve Radio and TV Interference Problems This booklet is available from t...

Page 103: ...he number of devices that may be connected to a line as determined by the total RENs contact your local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point e g 03 is a REN of 0 3 If this DIRECTV Receiver causes harm to the telephone network the telephone company will notify y...

Page 104: ... installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources If trouble is experienced with this unit for repair or warranty information please contact DIRECTV Customer Care at the address and phone number ...

Page 105: ...ver may be made directly available to you by the providers thereof The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV Use of such Software is also subject to the terms of any applicable agreement between you and each such provider DIRECTV ...

Page 106: ... ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD PARTY RIGHTS IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH R...

Page 107: ...ents of the Software are not and may not be subject to the License Restrictions in Section B above In compliance with the GPL DIRECTV its suppliers or its third party licensors upon written request will make the source code of the software libraries and associated utilities it uses together with its modifications if any available to the public in source code form You are free to use modify and dis...

Page 108: ...whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wi...

Page 109: ...any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modificati...

Page 110: ...s of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties ...

Page 111: ...nding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to...

Page 112: ...g or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify th...

Page 113: ...use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if writt...

Page 114: ... UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR L...

Page 115: ...Franklin Street Fifth Floor Boston MA 02110 1301 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome ...

Page 116: ...m into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License TERMS AND CONDITIONS FOR USE OF SOFTWARE TERMS ...

Page 117: ...117 APPENDICES APPENDIX 1 RECEIVERS FRONT AND BACK PANELS 118 ...

Page 118: ...ttons at any time but they are there just in case you misplace your remote control or the batteries die Besides the buttons on the front panel that are similar to the remote control here are the other important items Your equipment may not look exactly like the model illustrated DIRECTV Plus DVR 1 2 3 5 6 7 8 9 10 Appendix 1 Receivers Front and Back Panels ...

Page 119: ...mote this sensor is not used With an optional RF remote you can place your receiver inside a cabinet or any non metal enclosure and it will receive the remote control commands up to 200 feet away 4 GUIDE Displays the onscreen program guide 5 MENU Brings up the Main Menu to access settings and services 6 REC This button lights orange to indicate a recording is in progress 7 SELECT Selects the item ...

Page 120: ...120 DIRECTV PLUS DVR USER GUIDE BACK PANEL Your equipment may not look exactly like the model illustrated 4 1 2 3 5 6 7 8 9 Appendix 1 Receivers Front and Back Panels ...

Page 121: ... 2 0 Host FRONT REAR EACH 5V 500mA 5 S VIDEO OUT A Standard Definition video output 6 DIGITAL AUDIO OUT OPTICAL Use this digital audio connection for sound 7 RCA Audio Video Jacks Standard Definition output You can use the entire row of RCA connectors yellow white and red to feed a VCR or DVD player burner 8 PHONE JACK Connect your phone line here to enable Pay Per View purchasing and Caller ID if...

Page 122: ...eleting 47 52 Destination Buttons 15 Digital Audio 68 69 72 73 121 DIRECTV CINEMA 26 28 40 51 52 57 67 92 Inside Back Cover DIRECTV iPad App 61 DIRECTV Mode 14 16 66 71 72 81 94 DIRECTV Protection Plan 99 100 Disk Space Bar 50 Display 73 74 Dolby Digital 73 Download 21 27 52 60 82 105 inside back cover DVD burner 69 DVR Control Buttons 16 17 47 DVR Scheduler Mobile App 57 E Episodes 46 48 50 51 55...

Page 123: ...ngs 26 40 52 55 Mark Delete 47 Messages 27 60 80 Mini guide 22 Mobile Phone 57 Mode Switch 14 16 66 71 81 83 94 back cover Model Number 12 72 96 101 Movie Ratings 34 Mute 88 89 back cover My Playlist 26 48 51 change order 49 delete 51 DIRECTV CINEMA 51 disk space bar 50 keep 51 managing 51 open close all 50 options 49 sort 49 N Navigation Buttons 15 New Movie Releases 40 41 News Mix Channels 21 O ...

Page 124: ...manually 71 options 61 62 remote 72 stopping an in progress 45 46 tips 74 watching and deleting 47 Remote Control 14 16 61 71 72 94 99 119 back cover advanced setups 66 buttons 14 15 16 iPad 61 IR RF setup 72 modes 14 71 problems 94 program remote 71 receiver mode 14 Remote Recording 56 57 Repair 11 Reset 33 75 79 82 83 85 86 88 89 119 Resolution 70 Restart 75 RF Remote 72 S Satellite Data Acquisi...

Page 125: ... 81 S video 68 69 121 T Temporarily Unlock 32 33 Terms Conditions for Use of Software 105 116 Tickmarks 16 To Do List 52 85 Troubleshooting 79 81 TV Problems 82 85 TV Ratings 34 35 TV Ratio 73 74 U Unsubscribed Channels 20 Unlock Parental Controls 33 V VCR 67 68 69 83 121 Video 16 40 68 69 70 79 85 88 121 VOD 24 inside back cover W Warranty 96 98 Watching and Deleting Recorded Shows 47 ...

Page 126: ...126 DIRECTV PLUS DVR USER GUIDE Notes ...

Page 127: ...127 Notes ...

Page 128: ... technology that is protected by U S patents and other intellectual property rights of Rovi Corporation Reverse engineering and disassembly are prohibited Due to restrictions imposed by copyright holders certain programming may include content protection measures that may restrict viewing in high definition and or recording with certain consumer electronics equipment attached to the receiver Pleas...

Page 129: ......

Page 130: ...as canceled by the scheduler due to an unexpected conflict Shows Autorecord has been set for matching programs in a Search Indicates a recorded or live stored video is fast forwarding at normal speed Indicated a recorded or live stored video is rewinding at normal speed Indicates current video is paused This key plays current video when paused it displays the control bar when already playing Denot...

Page 131: ...ating a special function activated by pressing the related color button on the remote control Indicates the scheduled PPV is set to purchase Program is currently downloading Indicates the program is will be broadcast in High Definition format Indicates program is ready to watch Indicates a Program is in the Queue All episodes of an ongoing programs are in the Queue Indicates a program is about to ...

Page 132: ... in orange text can be programmed to function with your VCR DVD player or other stand alone equipment These descriptions apply to DIRECTV Digital Video Recorders Other equipment may behave differently DIRECTV TV POWER ON Turns your DIRECTV Receiver and TV on and off together ADVANCE Jumps ahead 30 seconds Hold down to jump forward to the end PLAY Play current video press and hold for slow motion F...

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