DirecTV HR, User Manual

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DIRECTV
®
PLUS DVR
USER GUIDE
There may be times when you see an onscreen message similar to the one on
the right. The top line of the message gives a brief description of what causes
the onscreen message to display, while the second line displays instructions
to follow. Most onscreen messages supply an error code in parentheses. Go
to directv.com/troubleshooting and select the onscreen error message for
solutions.
The message at right shows an example of trying to view a channel that you
have not purchased or that is not in your programming package. To resolve
this error, call Customer Service at 1-800-531-5000 and mention the error
code number when prompted.
Troubleshooting Tips
Onscreen Error Messages
DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions.
These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an
update is sent, you will see an onscreen message and you may experience a disruption in reception for a few minutes. Your reception
should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.
System Software Updates