Before sending your camera for repair, check the following or contact your technical specialist.
I c a n ’ t s e e t h e l i v e v i d e o o f m y M E G A P I X c a m e r a .
Are you trying to view the camera’s video from an Internet Explorer browser?
Make sure you have the minimum PC requirements to view the MD421D/TIR camera. *See below for more
information.
If Yes, did you install ActiveX files?
When you connect to your MEGAPIX camera for the first time, your browser will ask you to install ActiveX. Make
sure your Web Browser’s security settings do not block pop-up windows and allows ActiveX files to be installed
and used. *Setup may vary depending on the browser you use.
If Yes, verify nothing is blocking the camera’s lens.
Are you trying to view the camera’s video from a different browser than Internet Explorer (ex. Google Chrome,
Mozilla Firefox, MAC Safari)?
If Yes, at least one of the streams of the camera must have codec (Compression Type) set to MJPEG.
Go to the camera’s setup menu. Select Stream Settings. Select one of the streams and change its codec to
MJPEG. Click Apply to save changes. Go back to live screen and at the bottom of the screen, select the stream
you have set to MJPEG. Live video will start streaming to your web browser.
W e b V i e w e r S p e c i f i c a t i o n s
Minimum Requirements for PC
CPU
Intel P4 2.0GHz Dual Core
RAM
More than 1GB
HDD
200 GB Required for Saving Clip Image
OS
Microsoft Windows XP or Higher
Resolution
Higher than 1024X768
TROUBLESHOOTING
59
