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Limited Warranty
Digital Security Controls (DSC) warrants the original pur-
chaser that for a period of twelve (12) months from the
date of purchase, the product shall be free of defects in
materials and workmanship under normal use. During the
warranty period, Digital Security Controls shall, at its
option, repair or replace any defective product upon return
of the product to its factory, at no charge for labour and
materials. Any replacement and/or repaired parts are war-
ranted for the remainder of the original warranty or ninety
(90) days, whichever is longer. The original purchaser
must promptly notify Digital Security Controls in writing
that there is defect in material or workmanship, such writ-
ten notice to be received in all events prior to expiration of
the warranty period. There is absolutely no warranty on
software and all software products are sold as a user
license under the terms of the software license agreement
included with the product. The Customer assumes all
responsibility for the proper selection, installation, opera-
tion and maintenance of any products purchased from
DSC. Custom products are only warranted to the extent
that they do not function upon delivery. In such cases,
DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as
for any customer within Canada and the United States,
with the exception that Digital Security Controls shall not
be responsible for any customs fees, taxes, or VAT that
may be due.
Warranty Procedure
To obtain service under this warranty, please return the
item(s) in question to the point of purchase. All authorized
distributors and dealers have a warranty program. Any-
one returning goods to Digital Security Controls must first
obtain an authorization number. Digital Security Controls
will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and work-
manship relating to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind,
earthquake or lightning;
• damage due to causes beyond the control of Digital
Security Controls such as excessive voltage, mechani-
cal shock or water damage;
• damage caused by unauthorized attachment, altera-
tions, modifications, or foreign objects;
• damage caused by peripherals (unless such peripher-
als were supplied by Digital Security Controls);
• defects caused by failure to provide a suitable installa-
tion environment for the products;
• damage caused by use of the products for purposes
other than those for which it was designed;
• damage from improper maintenance; or
• damage arising out of any other abuse, mishandling or
improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the fol-
lowing items shall not be covered by Warranty:
(i) freight cost to the repair centre;
(ii) products which are not identified with DSC's product
label and lot number or serial number; or
(iii) products disassembled or repaired in such a manner
as to adversely affect performance or prevent adequate
inspection or testing to verify any warranty claim.
Access cards or tags returned for replacement under war-
ranty will be credited or replaced at DSC's option. Prod-
ucts not covered by this warranty, or otherwise out of
warranty due to age, misuse, or damage shall be evalu-
ated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is
received from the Customer and a Return Merchandise
Authorisation number (RMA) is issued by DSC's Cus-
tomer Service.
Digital Security Controls’ liability for failure to repair the
product under this warranty after a reasonable number of
attempts will be limited to a replacement of the product, as
the exclusive remedy for breach of warranty. Under no cir-
cumstances shall Digital Security Controls be liable for
any special, incidental, or consequential damages based
upon breach of warranty, breach of contract, negligence,
strict liability, or any other legal theory. Such damages
include, but are not limited to, loss of profits, loss of the
product or any associated equipment, cost of capital, cost
of substitute or replacement equipment, facilities or ser-
vices, down time, purchaser’s time, the claims of third par-
ties, including customers, and injury to property. The laws
of some jurisdictions limit or do not allow the disclaimer of
consequential damages. If the laws of such a jurisdiction
apply to any claim by or against DSC, the limitations and
disclaimers contained here shall be to the greatest extent
permitted by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so
that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in
lieu of any and all other warranties, whether expressed or
implied (including all implied warranties of merchantability
or fitness for a particular purpose) and of all other obliga-
tions or liabilities on the part of Digital Security Controls
Digital Security Controls neither assumes responsibility
for nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume
for it any other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are
governed by the laws of the province of Ontario, Canada.
WARNING: D
IGITAL
S
ECURITY
C
ONTROLS
RECOMMENDS
THAT
THE
ENTIRE
SYSTEM
BE
COMPLETELY
TESTED
ON
A
REGULAR
BASIS
. H
OWEVER
,
DESPITE
FREQUENT
TESTING
,
AND
DUE
TO
,
BUT
NOT
LIMITED
TO
,
CRIMINAL
TAMPERING
OR
ELECTRICAL
DISRUP
-
TION
,
IT
IS
POSSIBLE
FOR
THIS
PRODUCT
TO
FAIL
TO
PERFORM
AS
EXPECTED
.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace
out-of-warranty products which are returned to its factory
according to the following conditions. Anyone returning
goods to Digital Security Controls must first obtain an
authorization number. Digital Security Controls will not
accept any shipment whatsoever for which prior authori-
zation has not been obtained.
Products which Digital Security Controls determines to be
repairable will be repaired and returned. A set fee which
Digital Security Controls has predetermined and which
may be revised from time to time, will be charged for each
unit repaired.
