Picture Porter Elite
User’s Guide
Page 54
Revision 1.2.8-1
8.
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My com
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ub eshooting and Technical Support
puter does not recognize Picture Porter Elite.
•
Make sure that both of the Main USB connectors are properly connected to
your computer and the Mini USB connector is properly connected to Picture
Porter Elite.
If you are running on Windows 98/SE or Macintosh 9.0, make sure that you
have installed the proper drivers. Refer to
Section 5. Driver Installation
f
details.
Plug in the AC power adapter to Picture Porter Elite. Picture Porter Elite
might not be getting enough power from your USB port.
•
Make sure your computer USB port is working properly.
•
Make sure you selected
Mass Storage Device
under
USB Mode
in
Options
.
•
My Pictur
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o
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Picture Porter Elite may freeze if it is not properly disabled before
yo
The data
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Picture Porter Elite might be connected to a USB 1.1 port instead of a USB
2.0 port. Picture Porter Elite can work on both USB 1.1 and USB 2.0 ports.
However, a USB 2.0 port is required to achieve high speed transfer rates up to
480 Mbps. If your computer does not have USB 2.0 ports, you can consider
adding a USB 2.0 card to your computer. Visit your local computer store for
more information about this.
•
Plug in the AC power adapter to Picture Porter Elite to ensure a stable and
sufficient power supply. Insufficient power from the USB port can affect the
hard drive performance and cause data transfer to be slow.
When disconnecting Picture Porter Elite from my computer, I get a message
saying that the device was disconnected in an unsafe way.
•
You did not properly disable Picture Porter Elite before disconnecting it from
your computer. This might cause data loss or cause your Picture Porter Elite
to freeze. Refer to
Section 3.9.3 Disconnecting Picture Porter Elite from your
computer
for details instructions on safely disconnecting Picture Porter Elite.
If the above does not help, reset Picture Porter Elite and try again.
•
If the above does not help, restart your computer and try again.
e Porter Elite froze and would not respond.
Reset Picture Porter Elite by pressing the Reset Button, located in the pinhole
at the right side of Picture Porter Elite, with a paper clip or similar pointy
bject.
disconnected from your computer. Make sure that you always disable the
device first. Refer to
Section 3.9.3 Disconnecting Picture Porter Elite from
ur computer
for details.
transfer between my computer and Picture Porter Elite is slow.
