Digital Equipment RRD42, Owner'S Manual

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Problem Solving and Preventive Maintenance 4–5
DECservice Plan The DECservice plan offers a premium, on-site service for
producing committed response to remedial service requests
made during contracted hours of coverage. Remedial
maintenance will be performed continuously until the
problem is resolved, which makes this service ideal for
customers requiring maximum service performance. Under
the DECservice plan, all parts, materials, and labor are covered
in full.
Carry-In Service
Carry-in service offers fast, personalized response, and the
ability to plan your maintenance costs for a smaller monthly
fee than on-site service. When you bring your unit to 1 of 160
Digital SERVICenter sites worldwide, factory-trained personnel
repair your unit within 2 days. This service is available on
selected terminals and systems. Contact your local unit.
Digital SERVICenter sites are open during normal business
hours, Monday through Friday.
DECmailer
Service DECmailer service offers expert repair at a per use charge.
This service is for users who have the technical resources
to troubleshoot, identify, and isolate the module causing the
problem. Mail the faulty module to our Customer Returns
Center where the module is repaired and mailed back to you
within 5 days.
Per Call Service
Per call service offers a maintenance program on a
noncontractual, time-and-materials-cost basis. It is appropriate
for customers who have to perform first-line maintenance, but
may occasionally need in-depth support from Digital Customer
Services.