4–4
Problem Solving and Preventive Maintenance
Generic, System-Based Diagnostics
Instructions
Your system may have system-based diagnostics that can test
the RRD42 drive. Refer to your system operator’s manual for
details.
NOTE
A disc (audio or data) must be inserted into the RRD42
drive for the system based diagnostics to run through
completion. The customer can order a Digital data test
disc from DECdirect service (part number 30-23507-03).
Repair Services
Introduction
Digital Equipment Corporation Customer Services offers a
range of flexible service plans.
On-Site Service
On-site service offers the convenience of service at your site
and insurance against unplanned repair bills. For a monthly
fee, you receive personal service from our service specialists.
Within a few hours, the specialist is dispatched to your site
with equipment and parts to give you fast and dependable
maintenance.
BASIC Service
BASIC service offers full coverage from 8 a.m. to 5 p.m.,
Monday through Friday. Options are available to extend
your coverage to 12-, 16-, or 24-hour periods, and to include
Saturdays, Sundays, and holidays. Under the BASIC service
plan, all parts, materials, and labor are covered in full.
Summary of Contents for RRD42
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