ABB NETA-21 Setup Instructions Download Page 1

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ABB INDUSTRIAL DRIVES

Digital services for NETA-21

Set-up instructions

Summary of Contents for NETA-21

Page 1: ...ABB INDUSTRIAL DRIVES Digital services for NETA 21 Set up instructions...

Page 2: ...21 Installation and start up guide 3AUA0000096881 Digital services for NETA 21 set up instructions 3AXD50000336234 Option manuals and guides ABB AbilityTM Condition Monitoring for drives On premises U...

Page 3: ...EFFECTIVE 2020 08 17 2020 ABB All Rights Reserved 7 Digital services portal package installation and use 1 Introduction to the manual 4 Quick start up guide Table of contents 5 Installation of NETA 2...

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Page 5: ...ware and network requirements 18 ServIS requirements 18 Hardware requirements 18 Drive specific requirements 19 To connect ACS800 drives 19 To connect ACS880 DCS880 drives 19 To connect MV Drives ACS1...

Page 6: ...NETA 21 42 Connecting via panel bus communication 42 8 Digital services portal package installation and use Contents of this chapter 43 Installing IPS package 43 Verifying IPS Package installation 44...

Page 7: ...S devices are not detected 61 Connected fieldbus adapter module is also used by PC tool 62 PC tool requires DDCS CH3 but used by NETA 21 62 Network error codes and their resolutions 63 Further informa...

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Page 9: ...us ABB drives for connecting NETA 21 to Ability cloud Target audience This manual is intended for users who are involved in the set up of the NETA 21 for remote monitoring of ABB drives Prerequisites...

Page 10: ...connect an optional module to a drive converter or inverter and need to open its front cover or door to do the work WARNING Obey these instructions If you ignore them injury or death or damage to the...

Page 11: ...up sequence of NETA 21 First access to the NETA 21 User interface and Firmware update contains instructions to access NETA 21 and update it Installation of NETA 21 and environmental sensor contains in...

Page 12: ...sword can be used to access the NETA 21 web user interface or some other services of the NETA 21 Web UI Web based user interface of the NETA 21 Abbreviation Explanation CM Condition monitoring service...

Page 13: ...t of data or information ABB and its affiliates are not liable for damages and or losses related to such security breaches any unauthorized access interference intrusion leakage and or theft of data o...

Page 14: ...14 Introduction to the manual...

Page 15: ...troubleshooting instructions enable fast fault tracing The service engineers use the remote data to provide technical support for customers The set up of monitored signals is loaded and updated in NE...

Page 16: ...16 Overview Monitoring for drives For more information see Ability Condition Monitoring for drives On premises User s manual 3AXD50000451524 English...

Page 17: ...ETA 21 unit List of required materials Make sure that you have the necessary equipment and materials for the commissioning The required materials are listed in this chapter For any installation make s...

Page 18: ...r roles read profile access to 4159 division in the country where the drive is registered 5 The ServIS ID site is marked as favorite If you are not an ABB employee contact your local ABB representativ...

Page 19: ...idelines recommend that Internet connectivity should use a separate Ethernet interface to the cellular modem or customer network It is recommended to use ETH1 connection for local connectivity to the...

Page 20: ...ing over the embedded Ethernet XETH port To connect PEC LCI AC800PEC PC tool with appropriate license PEC3 generation control unit Old generation control units such as PEC 2 needs to be upgraded to PE...

Page 21: ...Preparation for installation on page 17 Safety instructions WARNING Only qualified electricians can do the work described in this document Obey the Safety instructions on the first pages of this manua...

Page 22: ...using modem or customer LAN See Configuring connectivity via customer LAN network on page 35 Install IPS packages for CMD cloud service PEC and Yocto Meteo environmental sensor See Installing IPS pac...

Page 23: ...to the NETA 21 User interface and Firmware update Contents of this chapter This chapter contains the instructions to use the NETA 21 user interface and to update the NETA 21 firmware to the latest ve...

Page 24: ...to the PC ETH1 port of NETA 21 NETA 21 provides a dynamic IP to the PC The PC ETH 1 LED indicates the connection status A fast Green blink indicates that NETA 21 is waiting for a connection Slow Gree...

Page 25: ...230 1 2 When you log on to NETA 21 for the first time use the default user name password Enter admin in the Username and Password fields 3 Change the admin user password during the first login To chan...

Page 26: ...e real time Wrong time in the NETA 21 clock can result in SSL certificate problem or proxy error In addition the stored data will be logged with incorrect date and time stamp To update date and time 1...

Page 27: ...About button on the web user interface You can see the installed firmware version in the About tab Only use the latest firmware version To download the latest firmware version go to one of these links...

Page 28: ...not power off NETA 21 or remove the SD card during this time You can continue the configuration when the STAT LED on the NETA 21 stops blinking and turns from yellow to green In the SD card NETA 21 p...

Page 29: ...web page environmental sensors are not mandatory but this may disable some graphs in reports and CMD portal For ACS800 drives ABB recommends to have environmental sensors installed Installation of NE...

Page 30: ...due to EMC reasons In exceptional cases such as large drive cabinets which have internal cooling sensor can be installed inside the cabinet Large cabinets have separate cooling air input to cabinet o...

Page 31: ...orrectly the blue LED of the sensor will continuously light up and slowly fade away For more information see section Verifying that NETA 21 communicates with Yocto Meteo environmental sensor on page 4...

Page 32: ...r is placed on the air inlet of one of the parallel connected modules For optimal performance Attach the sensor for example with a cable tie Do not use glue Install the sensor so that air can freely r...

Page 33: ...CS800 and ACS880 devices and the data logger for DDCS devices WARNING Do not monitor a drive both NETA 21 and PC tool simultaneously An error message will be displayed if you try to monitor drive both...

Page 34: ...w diagram shows an overview on how the drives are connected to the ABB Ability cloud Note Currently the ACS AP x control panel must be removed when NETA 21 is connected to the panel bus You can connec...

Page 35: ...ate mode in the Ethernet 1 or Ethernet 2 tab Obtain addresses automatically Disables the IP address Subnet Mask and Default gateway boxes This is the default setting In this mode NETA 21 tries to retr...

Page 36: ...the proxy credentials are required for the same Note The customer network administration must provide the proxy server details unless direct connection for out bound HTTPS data is allowed OPTIONAL STE...

Page 37: ...connected Note If you modify any of the drive node IDs group 70 parameters you need to perform a power cycle for the individual drives For single drive with more than one control unit ring topology ca...

Page 38: ...tallation during a maintenance break 3 ABB does not recommend to enable Modbus TCP GW mode when you connect NETA 21 to cloud The Modbus TCP GW mode impacts the quality of the data which is collected w...

Page 39: ...ACS800 ACS1000 ACS2000 ACS5000 ACS6000 DCS800 drives automatic configuration of connected drive dataloggers can be enabled Recommended settings Set the Data logger mode to Automatic when drives are n...

Page 40: ...sh the settings of FBA A or you can do a power recycle of the drive after saving the changes to make sure that the changes are applied The IP addresses in the figures are an example configuration 3 Wh...

Page 41: ...ltiple devices in the same NETA 21 make sure that you use a different subnet for the Ethernet network that is used for ACS880 drives and the cellular router connection Usage of same subnet can cause i...

Page 42: ...es by specifying the IP address 3 Click Apply changes The drive appears in the device list after one minute If the drive does not appear automatically refresh the page From NETA 21 firmware version 3...

Page 43: ...th the remote portal Installing IPS package WARNING Make sure that you install both CM Condition Monitoring ips package and USB sensor Yocto Meteo IPS package yome ips NETA 21 does not send data to th...

Page 44: ...ar 4 Choose the correct IPS package on your computer 5 Click Send to tool Package installation takes approximately 1 minute Verifying IPS Package installation Perform the following to make sure that t...

Page 45: ...y logging is configured automatically for all connected drives that have available templates To do this go to Reports Settings tab Parameter logging interval templates Run Templates The running of the...

Page 46: ...46 Digital services portal package installation and use Short term logging history opens on the right side panel when you click the icon...

Page 47: ...redentials and login to ABB library 2 To install the package go to Settings Tool settings Packages and click the Install button In the Install dialog select the package to load and click Send to tool...

Page 48: ...ection to the Internet is established or recovered the files are uploaded to the Cloud and deleted from the SD card Verifying that NETA 21 communicates with Ability Cloud and the Portal To verify that...

Page 49: ...n page You need to configure NETA in CMD gateway settings admin page to enable NETA send the data to cloud successfully To configure 1 Navigate to CMD portal gateway settings admin page Search for NET...

Page 50: ...s the NETA and the drives in the cloud and sends notification to the Follow the Sun Remote IT Support team Notes It can take a maximum of three hours to appear the data in the CMD portal The customer...

Page 51: ...ble available in SharePoint This is to verify that the software supports the signal logging templates and displays the customer portal as expected Before commissioning NETA the drives eligible for rem...

Page 52: ...he condition monitoring portal shows an overall condition of the monitored equipment reports about the condition of the drives and allows to define email alerts Note You need to log on to your Microso...

Page 53: ...nts of this chapter This chapter is a guide for a quick installation of a third party cellular modem and also provides information on the average data that NETA 21 downloads If you encounter problems...

Page 54: ...t the connectivity by using a PC 7 Configure NETA 21 to be accessible to the modem network so that NETA 21 can successfully send data to the digital services 8 optional Configure the VPN option to acc...

Page 55: ...ingly Type of data Monthly average amount of data transferred to cloud GB Maximum amount of data transferred to cloud excluding buffered unsent and blackbox files GB LV drives single control unit 1 2...

Page 56: ...56 Configuring a cellular modem...

Page 57: ...oblem is displayed in the following format Problem example CAUSE The root cause of the problem SOLUTION The proposed solution for the problem Issues covered in this chapter Issue when connecting local...

Page 58: ...OLUTION Disconnect and reconnect the Ethernet cable at the PC Push the SD RJ45 button for 5 seconds again and verify that the triangle shaped LED near PC ETH1 text blinks green The LED shows a static...

Page 59: ...ank parameters configured in the logging If the problem persists and NETA 21 was upgraded from a previous firmware version do a full system re installation by using the RESTORE N21 file and the IPS pa...

Page 60: ...the digital services installation IPS package failed SOLUTION In the Settings Tool settings Factory tools tab Verify that the check box Enable factory login factory support account is selected Remove...

Page 61: ...al 61 DDCS devices are not detected CAUSE The device scan has not occurred SOLUTION Go to Settings Device interfaces DDCS Rescan devices If this still does not scan devices click on the Settings Devic...

Page 62: ...ding data to CMD and gives preference to PC tool monitoring Notes a For PC tool friendly mode your computer must have open firewall and dynamic discovery of drives For auto detection of drives the UDP...

Page 63: ...1 Could not connect to network The network connection is not avail able Connect ETH2 to the network 60 SSL certificate problem Certificate is not valid yet Unable to connect Errno 1 _ssl c 480 error 1...

Page 64: ...ot resolved even after multiple refreshes of the page 500 Internal Server Error Server issue Contact Digital services support line with a screen shot of the event 502 Bad Gateway 1 Proxy IP Configurat...

Page 65: ...1 and 2 502 bad gate way ROOT CAUSE 3 Digital service server is down Ping digital service servers from cus tomer network If Ping is not OK Con tact digital service administrator to make sure if Serve...

Page 66: ...y Cloudflare s reverse proxies to signal an unknown connection issue between Cloud Flare and the origin web server to a client in front of the proxy So customer who has Cloudflare proxy for their netw...

Page 67: ...e contacts can be found by navigating to abb com searchchannels Product training For information on ABB product training navigate to new abb com service training Providing feedback on ABB Drives manua...

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