Digital Equipment PRIORIS ZX Service Maintenance Manual Download Page 69

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Digital PRIORIS ZX Server

Troubleshooting

MCS Logistics Engineering - Nijmegen

POST and Boot Messages

(continued)

Code

Error Message

0002

Primary Boot Device Not Found

0010

Cache Memory Failure Do Not Enable Cache

0015

Primary Output Device Not Found

0016

Primary Input Device Not Found

0041

EISA ID Mismatch for Slot

0043

EISA Invalid Configuration for Slot

0044

EISA config. NOT ASSURED!

0045

EISA Expansion Board Not Ready in Slot

0047

EISA CMOS Configuration Not Set

0048

EISA CMOS Checksum Failure

0049

EISA NVRAM Invalid

0060

Keyboard Is Locked ... Please Unlock It

0070

CMOS Time & Date Not Set

0080

Option ROM has bad checksum

0083

Shadow of PCI ROM Failed

0084

Shadow of EISA ROM Failed

0085

Shadow of ISA ROM Failed

0131

Floppy Drive A:

0132

Floppy Drive B:

0135

Floppy Disk Controller Failure

0140

Shadow of System BIOS Failed

0170

Disabled CPU slot #

0171

CPU Failure - Slot 1, CPU # 1

0172

CPU Failure - Slot 1, CPU # 2

0173

CPU Failure - Slot 2, CPU # 1

0174

CPU Failure - Slot 2, CPU # 2

0171

Previous CPU Failure - Slot 1, CPU # 1

0172

Previous CPU Failure - Slot 1, CPU # 2

0173

Previous CPU Failure - Slot 2, CPU # 1

0174

Previous CPU Failure - Slot 2, CPU # 2

0175

CPU modules are incompatible

0180

Attempting to boot with failed CPU

0191

CMOS Battery Failed

0195

CMOS System Options Not Set

0198

CMOS Checksum Invalid

0289

System Memory Size Mismatch

0295

Address Line Short Detected

0297

Memory Size Decreased

0299

ECC Error Correction failure

0301

ECC Single bit correction failed, Correction Disabled

0302

ECC Double bit Error

0310

ECC Address failure, Partition #

0370

Keyboard Controller Error

Summary of Contents for PRIORIS ZX

Page 1: ...Service Maintenance Manual PRIORIS ZX Server K MN SD00000 20 JG00 B Copyright Digital Equipment Corporation All rights reserved April 1996 MCS LOGISTICS ENGINEERING NIJMEGEN THE NETHERLANDS...

Page 2: ...cation or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Copyright D...

Page 3: ...PTIONS Security Section 19 BIOS SETUP OPTIONS Exit Section 20 SCSISELECT UTILITY 20 RAID CONFIGURATION UTILITY 20 SYSTEM CONFIGURATION UTILITY SCU 21 Locating the SCU 21 Starting and Using the SCU 22...

Page 4: ...nd Connectors 41 Power Fan and Control Board Connectors 42 Expansion Slots 43 JUMPERS AND SWITCHES 45 Main Logic Board Jumpers and Switches 45 CPU MODULE JUMPER SETTINGS 47 SUPPORTED CPU AND MEMORY CO...

Page 5: ...le or Multi Channel SCSI Controllers 69 External SCSI Bus 69 Connecting an External SCSI Storage Box 70 External SCSI Bus Guidelines 70 CHAPTER 4 TROUBLESHOOTING 71 INITIAL TROUBLESHOOTING 71 BEEP COD...

Page 6: ...s 94 NetWare 3 12 94 Processor Upgrade kits 95 Intel BIOS on the Prioris ZX 95 Prioris ZX and Diamond Stealth 928 95 BIOS INFORMATION 96 Changes in FMUP EXE from release 3 0 96 README TXT 96 APPENDIX...

Page 7: ...M Orientation 51 Figure 3 12 Installing a SIMM 51 Figure 3 13 Installing a Half Height 5 Inch Device Into Top Right Drive Bay 52 Figure 3 14 Installing a Full Height 5 Inch Device Into Top Right Drive...

Page 8: ...Logistics Engineering Nijmegen 9 Revision History Revision Date Description of Change A01 March 96 First release of the Service Maintenance Manual describing the PRIORIS ZX MP Server B01 April 96 Upda...

Page 9: ...uter s that are serviced since many of the diagnostic tests are designed to test more than one product CAUTION Digital recommends that only A certified engineers attempt to repair this equipment All t...

Page 10: ...entium processors in one enclosure Total of nine option cards four EISA three PCI slots and two shared EISA or PCI 512 KB 1P and 1MB 2P and 4P write back burst cache memory per processor Supports up t...

Page 11: ...le Pentium 133 MHz 32 MB ECC None FR A60WW AB Single Pentium 133 MHz 32 MB ECC RAID 3 x 2GB FR A60WW AC Single Pentium 133 MHz 32 MB ECC RAID FR A60WW AX Single Pentium 133 MHz None None FR A61WW AA T...

Page 12: ...th the server ServerWORKS software kit contains ServerWORKS Quick Launch and ServerWORKS Manager ServerWORKS Quick Launch contains a bootable CD ROM disk and reference guide The Quick Launch program s...

Page 13: ...ng or removing EISA ISA PCI expansion boards and when changing the server s factory defined BIOS Setup options Flash BIOS Update Procedure and Recovery BIOS Procedure The flash contains two BIOSs one...

Page 14: ...iately execute the Configuration Utility to fully configure the server The BIOS setup displays configuration information is on four pages which are accessed by using the Page Up and Page Down keys The...

Page 15: ...lects hard drive size and parameters Not Installed assumes the SCSI interface will be used but can be reconfigured for IDE drives Hard Disk D Not Installed Same as Hard Disk C Hard Disk E Not Installe...

Page 16: ...ther agent has requested the PCI bus Some audio network cards with small buffers are latency sensitive but I O intensive applications the latency timer can be increased for slightly improved performan...

Page 17: ...server or handling the SCSI controller board Use SCSISelect to Check factory default settings for each device on the SCSI bus Change SCSI device settings that might conflict with other SCSI devices P...

Page 18: ...or message You must then run the SCU to specify the correct configuration before the server boots Pressing F1 on the keyboard in response to the BIOS prompt during POST activates the BIOS Setup The SC...

Page 19: ...dditional Security Features Additional Security Features are available as options in the scu and through main logic board jumpers The SCU includes the following setup options to improve server securit...

Page 20: ...ou use to make changes However Digital recommends to use the SCU to configure the server each time you add hardware remove hardware or change server settings to ensure that the server operates properl...

Page 21: ...Processor Status Menu Fields Settings Comments CPU 1 in slot 1 Not user selectable Displays the fault status of the installed CPU CPU 2 in slot 1 Not user selectable Displays the fault status of the i...

Page 22: ...er performance Caution Some option ROMs do not operate properly when shadowed Note Press Ctrl E to enable all addresses press Ctrl D to disable all addresses Extended memory options Cache 1MB ISA hole...

Page 23: ...1 at the specified address Note If the server is connected to a network see the System Administrator Serial port 2 configuration COM2 2F8 IRQ 3 COM1 3F8 IRQ 4 COM3 3E8 IRQ4 COM4 2E8 IRQ3 Port 2 disab...

Page 24: ...LPT2 ECP on LPT3 Sets the extended capabilities port mode Parallel port mode extended not valid with LPT3 Sets the enhanced parallel port mode Parallel port DMA valid only with ECP mode No DMA DMA ch...

Page 25: ...s Language Support Group Menu Fields Settings Comments Current language English US Espa ol SP Italiano IT Fran ais FR Deutsch GR Enables to select a desired language KB and Mouse Subsystem Group Menu...

Page 26: ...n Enter password Verify password Type your administrative password in the enter password field Verify your administrative password by typing it in the verify password field User password option Enter...

Page 27: ...Enabling this option causes the server to pause and display a setup entry or resume the boot prompt if an error occurs at boot Disabling this option causes the server to always attempt to boot regardl...

Page 28: ...able Allows to scan the server s flash BIOS area System management options System management mode SMM time stamp source Event logging Enable Disable POST capture Real time clock Disable Enable Enables...

Page 29: ...erver Left and right side panel lock located at the rear of the server Administrative and user password Additional security features Left and Right Door Security Lock The server has a three way keyloc...

Page 30: ...s Group and then press Enter 4 Highlight the Administrative Password field and then press Enter 5 Select Installed 6 Type in a supervisor password and then press Enter To confirm type in the superviso...

Page 31: ...d Keep circuit boards and components away from non conductors Keep clothing away from circuit boards and components Keep circuit boards in anti static bags Be cautious when AC power is exposed when wo...

Page 32: ...APLUS fe PC Advanced Diagnostic Software latest version Partnumber 22 00908 06 Recommended Virus Detection and Cleanup Software F PROT Virus Detection and Cleanup Software latest version Network locat...

Page 33: ...t power cord and monitor cord from server WARNING Removing the side panels activates the power interlock switches located at the top left and top right of the server These switches turn off power to t...

Page 34: ...ower OCP and reset buttons G Operator control panel OCP H Power indicator I Cooling fans J CPU module 1 CPU 1 K Casters L Expansion board slots four ISA EISA and three PCI and two ISA PCI combo slots...

Page 35: ...s D Parallel port right E Video port left F Serial port 1 right serial port 2 left G Monitor plug H AC power plug I Secondary rear cooling fan or redundant power supply J Power interlock switch K Powe...

Page 36: ...mory slot 2 connector expansion I CPU module slot 1 connector primary J CPU module slot 2 connector secondary K Wide SCSI channels A right and B left connectors L EISA master expansion board slot 6 M6...

Page 37: ...c Board Components Connectors CPU Module Components and Connectors Legend Component A CPU voltage regulator B Cache chips C CPU LIF socket tool neccasary D Multi Processor Bus interface Figure 3 5 CPU...

Page 38: ...nt A Power connector B Doorlock 2 connector C Doorlock 1 connector D Fan 1 connector E Fan 2 connector F Fan 3 connector G MLB2 connector H Fan 4 connector I MLB1 connector J RSM connector K Main logi...

Page 39: ...B per second Burst transfers at 33 MB per second 8 16 or 32 bit data transfers Automatic translation of bus cycles between EISA and ISA masters Interrupt sharing Slot Designation Description EISA slot...

Page 40: ...and play configuration PeerBus to maximize throughput Slot Designation Description PCI slots P1 1 P1 2 Supports bus mastering 32 bit PCI expansion boards PCI slot P1 3 Supports bus mastering 32 bit PC...

Page 41: ...W1 On SW1 Off 1 Keep this switch in the factory default OFF position at all times and only use when instructed by a Digital service representative Unauthorized use can cause the server to operate inco...

Page 42: ...t unauthorized personnel from changing the BIOS boot block Boot block Disable 1 Enable J7D2 pins 1 and 2 1 J7D2 pins 2 and 3 If the BIOS upgrade failed refer to the README TXT file that came with the...

Page 43: ...CC 64 bit ECC Dual Pentium processor module None 64 bit ECC None Dual Pentium processor module same MHz Dual Pentium processor module same MHz 64 bit ECC None Dual Pentium processor module same MHz Du...

Page 44: ...nt CPU module or memory module Also make sure to completely fill the primary memory module MEM 1 slot before installing a second memory module in the memory expansion MEM 2 slot The following procedur...

Page 45: ...Ms with tin lead alloy plated edge connectors only in tin lead alloy plated sockets Install SIMMs with gold lead alloy plated edge connectors only in gold lead alloy plated sockets Refer to Memory Con...

Page 46: ...MP Series Server for the primary memory module This table also applies to a second memory module that can be installed in the memory expansion MEM 2 slot Bank 1 sockets 1 4 Bank 2 sockets 5 8 Bank 3 s...

Page 47: ...M socket 6 Position SIMM at a 45 degree angle relative to socket on memory module A Figure 3 12 7 Beginning with bank 1 sockets 1 4 insert bottom edge of SIMM into socket Rock SIMM gently until it com...

Page 48: ...server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove side panels 4 Unlock and open door 5 Remove plastic filler panel by pushing it out from inside server 6 Remove brac...

Page 49: ...d monitor power 3 Unlock and remove side panels 4 Unlock and open door 5 Remove both plastic filler panels by pushing them out from inside server 6 Remove bottom brackets from inside of drive bay and...

Page 50: ...3 inch half height devices in the top right drive bay When planning to install a 3 inch device in a 5 inch drive bay slot first install expansion brackets onto the device Expansion brackets are either...

Page 51: ...ff the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove right side panel 4 Remove secondary rear cooling fan 5 Install optional power supply making sure it fully eng...

Page 52: ...2P CPU modules to 3P or 4P CPU modules 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Install the new CPU module and secure with...

Page 53: ...activity LED is off NOTE Not all SCSI host adapters support the hot swap method Refer to the SCSI host adapter documentation to determine if the hot swap method is supported Also it might be necessar...

Page 54: ...the server s battery To replace the server battery perform the following 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Remove ol...

Page 55: ...the right side panel 3 Disconnect fan s 15 pin power cable from the power harness 4 Remove screws securing cooling fan and metal plate to rear of server Remove cooling fan and metal plate 5 Install ne...

Page 56: ...port data path widths of 8 bit narrow SCSI at a data transfer rate of 10 MB sec and 16 bit wide SCSI at a data transfer rate of 20 MB sec As PCI bus masters these controllers support data transfer rat...

Page 57: ...ackplane has pre configured ID settings Refer to SCSI Drive IDs later in this chapter SCSI device drivers are required to operate the SCSI devices The SCSI device drivers are located on the supplied C...

Page 58: ...n the left LED is on or flashing can cause the loss or corruption of data SBB Status LEDs Activity Status LED Fault Status LED Indication On Off Device is operating properly Flashing Off Device is ope...

Page 59: ...section and consists of three SCSI device connections These buses can be configured as two independent SCSI buses or as one SCSI bus by installing a wide SCSI jumper cable Figures 3 22 through 3 25 s...

Page 60: ...gement Make sure to select unique SCSI IDs for all SCSI devices on the SCSI bus You must use a wide SCSI host adapter to set SCSI IDs greater than seven The CD ROM drive and tape IDs must be set manua...

Page 61: ...tilities Configuration and to the SCSI documentation for additional configuration information NOTE Server s with this configuration are shipped with an additional terminator to enable to split the sto...

Page 62: ...to Chapter 2 Server Utilities Configuration and to the SCSI documentation for additional configuration information NOTE Server s with this configuration are shipped with an additional terminator to en...

Page 63: ...r 2 Server Utilities Configuration and to the SCSI and RAID documentation for additional configuration information NOTE Server s with this configuration are shipped with an additional terminator to en...

Page 64: ...5 Run SCSISelect and or RAID utilities to configure the server Refer to Chapter 2 Server Utilities Configuration and to the SCSI and RAID documentation for additional configuration information Legend...

Page 65: ...Refer to the operating system documentation for additional information SCSI IDs on one channel do not interfere with the IDs on another channel This applies when using two SCSI controllers that imple...

Page 66: ...ice making sure the SCSI bus is properly terminated 3 Run SCSISelect and or RAID utilities to configure the server External SCSI Bus Guidelines Make sure that the SCSI addresses that is selected for t...

Page 67: ...efer to Chapter 4 Troubleshooting and take the appropriate steps to correct the problem After the problem has been resolved restart the server Ensure that all cables and connections are secure Make su...

Page 68: ...KB memory 5 Processor failure CPU on main logic board generated an error 6 8042 gate A20 failure BIOS cannot switch to protected mode Keyboard controller might be bad 7 Processor exception interrupt e...

Page 69: ...ailed 0085 Shadow of ISA ROM Failed 0131 Floppy Drive A 0132 Floppy Drive B 0135 Floppy Disk Controller Failure 0140 Shadow of System BIOS Failed 0170 Disabled CPU slot 0171 CPU Failure Slot 1 CPU 1 0...

Page 70: ...n Slot 0467 Expansion Board NMI in Slot 0501 PCI System Error 0510 PCI Parity Error 0710 System Board Device Resource Conflict 0711 Static Device Resource Conflict 0800 PCI I O Port Conflict 0801 PCI...

Page 71: ...resentative Power is on but there is no screen display Monitor brightness and contrast controls are not correctly set Monitor is off Monitor cable is incorrectly installed Incorrect video drivers inst...

Page 72: ...fer to Chapter 2 Server Utilities Configuration Run SCU and add CFG file if necessary Remove expansion board and reboot If server boots without errors replace expansion board Server operates incorrect...

Page 73: ...PU speed setting causes conflict with application software Having system cache enabled causes conflict with application software SCSI device has failed Refer to the application software documentation...

Page 74: ...cable and other connectors on back of diskette drive If failure continues contact the Digital service representative Disk Drive Troubleshooting Problem Possible Cause Action Server does not recognize...

Page 75: ...ion instructions Contact the Digital service representative Secure all cable connections Refer to SCSI Guidelines for cabling information Server does not boot from an internal SCSI hard disk drive SCS...

Page 76: ...ted or partitioned SCSI hard disk has failed Refer to the supplied kit installation instructions Make sure all cables are correctly installed Format and partition as required using the supplied operat...

Page 77: ...lution video drivers are not installed or incorrectly installed Correctly install all appropriate high resolution video drivers Refer to the documentation supplied with the monitor Monitor display not...

Page 78: ...nformation Diskette is not formatted Diskette is worn or damaged Diskette is write protected Diskette drive is empty Diskette write protection enabled Format the diskette Try another diskette Slide th...

Page 79: ...controller Manually rebuild the SBB drive Remove the SBB drive wait 20 seconds reinsert SBB drive Wait one minute and then rebuild the SBB drive Multiple SBB drives have failed No power available Rest...

Page 80: ...un Setup Check connections Reset controller Replace controller Replace disk Floppy diskette Media Mismatch Drive Not Ready Write Protected Media Unformatted Media Use known good diskette Check size an...

Page 81: ...xpected Note that some memory I O and interrupt locations can be changed using the BIOS Setup utility CAUTION Before changing any memory or address location refer to the documentation supplied with th...

Page 82: ...idge configuration space access ports 0024 0025 AIP configuration space access ports 0026 0027 Configuration space access ports 0040 005F Programmable timer 0060 0064 Keyboard controller 0061 NMI stat...

Page 83: ...page register 04C0 04CF DMA controller 2 high base register 04D0 04D1 Interrupt controllers 1 and 2 control register 04D4 04D7 DMA controller 2 extended mode register 04D8 04DF Reserved 04E0 04FF DMA...

Page 84: ...d 1 expansion board 2 Diskette drive 3 IDE hard disk drive 4 Reserved 5 expansion board 6 expansion board 7 expansion board Interrupts IRQ Device NMI Parity error 0 Interval timer 1 Keyboard buffer fu...

Page 85: ...an be set for the following EISA expansion boards IDE hard drive controller onboard video programmable to 9 10 11 or 15 onboard SCSI programmable to 9 10 11 or 15 SCU limits SCSI to three choices PCI...

Page 86: ...quential write random read Destructive Test Floppy Disk All Tests Keyboard All Tests COM Ports All Tests LPT Ports All Tests Pointer device All Tests SCSI Test All Tests 3 Successful Bootstrap of the...

Page 87: ...ools The following tools will be needed for servicing Digital PC systems Note that test equipment must be in calibration Multimeter 4 1 2 digit A philips screwdriver An antistatic wrist strap Other Ma...

Page 88: ...D controller kit to support RAID devices The Rev C kit contains Mylex firmware revision 2 38 Mylex BIOS revision 1 28 and Mylex driver revision 1 02 You can identify a Rev C Mylex RAID card by checkin...

Page 89: ...ris ZX spares are supplied directly from Intel At present Intel has the same BIOS numbering Scheme as ours i e 1 00 07 Intel s 1 00 07 is not the same as our 1 00 07 Please flash all spares replacemen...

Page 90: ...It is recommended that this utility be executed from a bootable MS DOS diskette that contains BIOS recovery files for the target system i e BIOS REC WARNING This disk is NOT a DOS bootable diskette T...

Page 91: ...ne Bulletin Boards The most current product information and technical support is also available on line The most current device drivers Setup diskettes and technical tips can be found on all of these...

Page 92: ...C Keyboard Mouse AIP Flash IDE Floppy 2 FIFO Serial XBus PCEB Bridge ESC EPC Parallel Data Address Control XPD 0 ASIC XPD 1 PCI 1 EISA SCSI SCSI ISA Video XPC Data ASIC INCA PCXB Additional Memory Slo...

Page 93: ...est to make this document a valuable support to your service efforts for Digital Please fill out the reader feedback form and send or fax it to Digital Equipment Parts Center b v Att MCS Logistics Eng...

Page 94: ...this form are used at Digital s direction Did you find errors in this manual If so specify by page What is your general reaction to this manual format completeness organization etc Is the documentatio...

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