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MicroVAX 3100
Model 90

Troubleshooting and Diagnostic
Information

Order Number: EK–A0607–TI. B01

December 1993

This manual describes the troubleshooting procedures and diagnostic com-

mands that you can use to solve basic problems with the MicroVAX 3100

Model 90 system.

Revision Information:

This manual supersedes EK–A0607–TI. A01

Digital Equipment Corporation
Maynard, Massachusetts

Summary of Contents for MicroVAX 3100 90

Page 1: ...I B01 December 1993 This manual describes the troubleshooting procedures and diagnostic com mands that you can use to solve basic problems with the MicroVAX 3100 Model 90 system Revision Information T...

Page 2: ...ession use or copying of the software described in this publication is authorized only pursuant to a valid written license from Digital or an authorized sublicensor Digital Equipment Corporation 1993...

Page 3: ...10 1 3 2 Diagnostic Tests and Utilities 1 13 1 3 3 Power Up Error Messages 1 18 1 3 4 Configuration Display 1 21 1 3 5 Error Display 1 23 1 4 Contacting Digital Services 1 24 Index Figures 1 1 Success...

Page 4: ......

Page 5: ...s with the MicroVAX 3100 Model 90 system Audience This manual is intended for people who have some experience with computers Structure of This Manual This manual has one chapter and an index Additiona...

Page 6: ...type emphasizes important information and indicates the complete titles of manuals boldface type Boldface type in examples indicates user input Boldface type in text indicates the first instance of t...

Page 7: ...loopback connectors and terminators are correctly connected and that the connectors are not damaged for example the pins may be broken or short circuited Follow these steps 1 Shut down the operating...

Page 8: ...to the on position in the following order a Expansion boxes b Peripherals c Console terminal d System unit The system responds with the power up test display If it does not see Section 1 2 1 2 Using t...

Page 9: ...ds The terminal cable is not correctly connected Make sure that all the cables are connected at both ends The terminal cable is not connected to the correct MMJ port Check the MMJ port to which the te...

Page 10: ...Contact your Digital Services representative The power up display contains question marks A diagnostic error has occurred See Section 1 4 The power up test display contains unexpected characters The t...

Page 11: ...h a new one The eject button fails to eject the caddy The eject button is disabled by software Reenable the eject button or manually eject the caddy The system does not have power Set the system unit...

Page 12: ...sert the tape cartridge If the problem persists contact your Digital Services representative The tape does not load Press and release the unload button Wait for the green LED to turn on before sliding...

Page 13: ...the MicroVAX 3100 Model 90 Operator Information manual for information on how to clean the drive heads TZK10 TZK11 Quarter Inch Cartridge QIC Tape Drive Problems The data read from the QIC tape is cor...

Page 14: ...he diskette drive head The system can read from but cannot write to a diskette The write protect switch is in the write protect position Eject the diskette and reset the switch Try writing to the disk...

Page 15: ...ests and utilities1 Configuration display1 Error display1 The following sections describe these tests and commands 1 You can use these tests and commands in privileged console mode only if the console...

Page 16: ...58 57 56 55 54 53 52 51 50 49 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05 04 03 Tests completed Central Process...

Page 17: ...sts possible The following example shows a system with a memory error that only affected one set of memory out of two sets Because some memory is still usable the system proceeds to automatic bootstra...

Page 18: ...Set 1 00000000 to 03FFFFFF 64MB 131072 good pages 0 bad pages Total of 80MB 131072 good pages 32768 bad pages 136 reserved pages Operating system messages start here i e VMS Abbreviated error message...

Page 19: ...ft_errs_allowed 41 20068CEC Board_Reset 42 20061880 Chk_for_Interrupts 46 200610C4 P_Cache_diag_mode bypass_test_mask 47 2006AD04 Memory_Refresh start_a end incr cont_on_err time_seconds 48 2006B028 M...

Page 20: ...ript_number 9F 200681CC Create_A0_Script C1 20057888 SSC_RAM_Data C2 20057A78 SSC_RAM_Data_Addr C5 200589E8 SSC_registers D0 20060C70 V_Cache_diag_mode bypass_test_mask D2 2005DE90 O_Bit_diag_mode byp...

Page 21: ...e continous until C 104 Manuf TINA mode continous until C 105 Manuf mode 2 passes 106 CSSE mode select tests continous until C 107 Manuf mode select tests continous until C Note Tests 101 through 107...

Page 22: ...ck1 Not used on 3100 QBUS systems only 84 QZA_Intlpbck2 Not used on 3100 QBUS systems only 85 QZA_memory Not used on 3100 QBUS systems only 86 QZA_DMA Not used on 3100 QBUS systems only To run the dia...

Page 23: ...hat occur before the user specified parameter mark_hard_SBEs The last value 1 is a parameter You can then specify the mark_hard_SBEs parameter in the Memory_Init_Bitmap test as follows T 30 0 0 0 1 Th...

Page 24: ...00 bcedsts 0000 cefsts 00019220 nests 00 mmcdsr 01111000 mesr 00006000 08 07 06 05 04 03 Normal operation not possible Example 2 This example represents a case where an additional set of memory SIMMs...

Page 25: ...bad In this example SIMM 1G was bad or incorrectly installed KA50 A V2 3 VMB 2 14 Performing normal system tests 74 73 72 71 70 69 68 67 66 65 64 63 62 61 60 59 58 57 56 55 54 53 52 51 50 49 48 47 46...

Page 26: ...EF42EF42 P2 00000000 P3 00000000 P4 00000000 P5 00000000 P6 7F337F7F P7 00000000 P8 0000EF42 P9 00000001 P10 2006B8D8 r0 00000002 r1 21018000 r2 00000008 r3 00000007 r4 03FFFFE0 r5 80000000 r6 FFFFFF...

Page 27: ...the most recent power up tests or diagnostic utilities it responds with a configuration display similar to the following KA50 A V2 3 VMB 2 14 08 00 2B 33 CF C9 80MB TstNbr DevNam Info 0 CPU_BD OK A8...

Page 28: ...tion display similar to the following KA50 A V2 3 VMB 2 14 08 00 2B 2B 16 91 80MB TstNbr DevNam Info 0 CPU_BD OK A8 MEMORY OK E4 DZ 001 0048 E0 SCSI OK 3 RZ24L 6 Adapter 7 RRD42 5F NI OK E8 COMM OK DS...

Page 29: ...ing 001 CPU_BD 0000 B_Cache Test_35 Subtest_33 Loop_sub_27 Error_type_FF NVAX Test_54 Subtest_00 Loop_sub_01 Error_type_FF 001 DZ 0030 010 0001 00000031 00000020 00000000 00000002 00000000 0000F1F0 Te...

Page 30: ...ion of the problem including the error messages and the number of the tests or utilities that failed 2 Look at the status LED display on the back of the system unit and write down the numbers of the L...

Page 31: ...Figure 1 3 Status LED Display 1 3 2 OPAO MLO 012035 1 Status LED Display Troubleshooting and Diagnosing Problems 1 25...

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Page 33: ...onnector 1 2 checking ThinWire Ethernet terminator 1 2 Console security feature 1 9 Console terminal checking cable 1 1 checking power cord 1 1 turning off 1 1 turning on 1 2 D Device mnemonics 1 21 D...

Page 34: ...console mode 1 9 R RRD42 caddy fault 1 5 compact disc drive 1 5 eject button fault 1 5 troubleshooting 1 4 RRD42 compact disc drive troubleshooting 1 4 RX26 disk format error 1 7 diskette drive 1 7 d...

Page 35: ...Z series SCSI disk drive 1 8 system unit 1 3 table 1 2 terminal 1 3 TLZ06 1 6 TZ30 1 5 TZK10 1 7 TZK11 1 7 TZ30 green LED 1 6 head cleaning 1 6 operate lever faults 1 6 tape drive 1 5 troubleshooting...

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