Digital Equipment Celebris FX, Service Maintenance Manual

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Troubleshooting
4-12
Problem Possible Cause Action
“Error 0x00000069 or
0x00000067” (Windows
NT Workstation) Windows NT Workstation
unable to communicate
with the computer’s hard
disk drive controller. Using the BIOS Setup utility, slow
down the DMA transfer rate of the
controller.
Make sure both ends of the SCSI
bus are terminated.
Make sure there are no IRQ or
memory address conflicts.
Make sure NTDETECT.COM is in
the root directory of the boot drive
partition.
Make sure there are no missing
Windows NT Workstation system
files.
If the problem still exists, replace
the main logic board.
“NMI Hardware Error”
(Windows NT Workstation) Faulty hardware. Make sure all main logic board
SIMMs, processor, VRM, video
memory, and expansion board
connectors are clean and properly
seated in their respective sockets.
Run the supplied diagnostic
software to identify the faulty
hardware. Replace any faulty
hardware.
Services or subsystems do
not start properly
(Windows NT Workstation) Improper configuration,
files missing or files not
installed. Use the Services or Devices icons
in the Control Panel menu to check
for status. Also, check the system
log in the Event Viewer for entries
relating to the problem.
If the problem still exists, reinstall
the operating system.
continued