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TellerScan 4120 User Manual Rev 050609  

 

 

 

15

 

Common Error Codes From The Scanner 

 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

There are three common error codes that can 
typically show up depending upon the type of 
documents being scanned. There are no user 
available adjustments in the TS4120. 
 
Periodic and scheduled cleanings should be 
performed before determining if any further 
problem determination is needed.  See the 
scanner cleaning document.   

   Helpful Hints

 

1.  Always hand-jog the documents to align 

the leading and bottom edges for the auto 
feed models.  Visually check the leading 
edges for bent or curled or curled corners 
and straighten them as needed.  

 

2.  Place the stack of documents half way into 

the entry slot, then slide the stack forward 
until the Document In Pocket LED light 
comes on. 

 

3.  Be sure that the entry tray is fully seated 

and that the exit wire stop is extended 
enough to allow for approximately ½” more 
than the longest document.. 

 

 

216 

 

Mis-Feed (The documents failed to leave the entry 
pocket on time).  

 

Remove the documents and re-align the leading 
edges.  

 

Check for bent or excessively curled leading 
edges and straighten as needed.  

 

Verify that documents are not stuck together 

 

Insert and rescan the documents. If they 
continue to get -216 errors, this might indicate 
that; 

o

 

The entry drive rollers may be dirty 

o

 

Something may be lodged in the path  

217 

 

 
Double Document Feed (More than one document is 
detected & passed into the exit pocket) Check the 
exit pocket for a double document feed. 

 

If the document is still in the path, grab the 
upper edges with both hands and wiggle the 
document back and forth, vertically to remove it.  

 

Follow the steps below: 

o

 

The entry drive rollers may need to be 
cleaned 

o

 

Check the condition of the documents 
for bent edges 

o

 

Perform the Double Feed Adjustment 
described on page 10. 
 

 

219 

Top Cover Interlock Open - (The top cover is off or 
not properly seated).  

 

Reinstall or remove and reinstall the top-center 
cover.   

 

If the error code continues, the scanner may 
have to be sent in for repair of the interlock 
sensor and magnet. 

215/220  

 

Document Stopped in the path or did not exit on time  

 

Eject the documents. To clear the error condition. 

 

 If the document will not eject, grab the upper 
edges with both hands and wiggle the document 
back and forth, vertically to remove it from the path.  

 

Check the leading edges and corners of the 
document and straighten as needed.  

 

A -220 error code where the document is stopping 
in the path repeatedly could indicate debris, paper 
or a staple in the path. Check if the document’s 
leading edge looks OK or is catching on 
something. 

 

All of the main rollers may need to be cleaned. 

 

A -215 error may indicate a dirty exit sensor. Blow 
out exit path and clean rollers. 

Summary of Contents for TellerScan 4120

Page 1: ...TellerScan 4120 User Manual Rev 050609 1 TellerScan 4120 Branch Office Check Scanner User Manual May 2009 Rev 050609...

Page 2: ...anner 4 TellerScan Installation 5 Installing the Ink Jet Cartridge 6 Installing the USB Driver 7 Getting Started 8 How to Load Checks 9 TellerScan 4120 Troubleshooting 10 TellerScan Operator Maintenan...

Page 3: ...pace 1 5 GB free disk space Windows 2000 XP Professional Vista 32 or 64 bit Windows 2000 XP Professional Vista 32 or 64 bit USB 2 0 port USB 2 0 port Radio Frequency Interference The TellerScan 4120 g...

Page 4: ...rsal Serial Bus USB interface to the PC The TS4120 model has an auto feeder that handles up to 100 items and two exits pockets that hold up 100 80 items in the outer and inner pockets The TS4120 model...

Page 5: ...o open slots by entry pocket 3 Connect the power cord from the external power supply to the power connector on the scanner rear deck See fig 4 4 Place the external power supply in a ventilated area se...

Page 6: ...the cartridge Fig 5 4 Remove the protective tape covering the ink nozzles Be careful not to touch the ink nozzle with your fingers or allow it to come in contact with any clothing 5 Insert the nozzle...

Page 7: ...all as a Tellerscan once acquired by the application 6 The On LED will turn green when the application launches Install the Demo Software Program Download from the Digital Check web site if you did no...

Page 8: ...LED will now turn green 3 Once the TellerScan 4120 is synchronized with the application the document LED is now used to detect the presence of documents in the entry pocket 4 Note Both ends of the USB...

Page 9: ...away from the scanner Fig 8 NOTE Checks must be jogged properly in order to feed correctly The bottom and right leading edges of the check stack must align with one another See Fig 8 3 Slide the items...

Page 10: ...The TellerScan 4120 was designed with a factory adjusted auto feeder if you notice feeding problems check the documents for bent of folded edges and for debris in the scanner document track If feeding...

Page 11: ...les while holding the card to scrub the first drive or entry rollers Once the entry rollers no longer deposit dirt onto the card allow the card to scan through the entire path Run this through several...

Page 12: ...alling into the scanner such as staples and rubber bands The ScanLite program which is available from the Digital Check web site is an excellent utility to run while performing the cleaning procedures...

Page 13: ...r and the double feed rollers are being properly cleaned Tip Getting the rollers to scrub on the cleaning cards is the most important part of the cleaning procedure Rollers with a severe build up of i...

Page 14: ...e front camera Close camera door and reinstall top center cover Note The swabs are typically used to clean off the main drive rollers but can also be used on the Scan Heads if you have a tough buildup...

Page 15: ...The entry drive rollers may be dirty o Something may be lodged in the path 217 Double Document Feed More than one document is detected passed into the exit pocket Check the exit pocket for a double d...

Page 16: ...r The left LED must be on and Red for the application to acquire the unit Check the USB cable connections or try a different cable Try a different USB port Verify that the PC has the proper drivers an...

Page 17: ...the drivers What is a safe distance to keep the power supply from the TS4120 check scanner to prevent electromagnetic interference with the MICR read head in the scanner Keep power supplies and other...

Page 18: ...canner Power On Self Test Automatic self testing when switching on the unit Software Tools API Toolkit 32 bit Options Ink jet printer Rear endorse Uses HP C6602A cartridge Part 130007 03 TellerScan Cl...

Page 19: ...TellerScan 4120 User Manual Rev 050609 19 Notes...

Page 20: ...4120 User Manual Rev 050609 20 Corporate Headquarters Digital Check Corp 466 Central Ave Suite 31 Northfield IL 60093 Tel 847 446 2285 Fax 847 441 5507 Website www digitalcheck com Email support digit...

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