DigiPoS PowerPoS Technical Manual
Fault Diagnosis
When a problem occurs with your DigiPoS, it is too easy to suspect complicated
electronics or to ‘suspect the worst’. This can lead an individual to become blinkered to
obvious solutions that will instantly rectify the fault.
Of the technical calls we receive from people having difficulties, simple issues that can
easily be resolved by the user attribute 90%. Before proceeding further into this guide,
please use the following checklist to eliminate a simple answer to your problem.
•
Check the power cable is securely attached to the external power supply unit
and plugged into a ‘live’ socket supplying the correct voltage.
•
The power switch on the power supply is on. When switched on the switch
should illuminate but the fan inside the power supply will not rotate until the
DigiPoS is switched on using the switch inside the front panel of the DigiPoS.
•
The Plug from the power supply is firmly plugged into the DigiPoS and latched.
•
None of the cables, power or otherwise are damaged or severed.
•
Any peripheral devices (including Modem & Network Cables) are attached to
the DigiPoS are connected via the correct port and is orientated correctly.
•
The VGA Cable is plugged in securely (using the screws) to the DigiPoS. The
DigiPoS will not boot and emit a beep error code if there is no VGA display
connected when the unit is powered up.
•
There are no floppy disks or CD-ROM’s in the drives that would cause the
DigiPoS to boot from a device other than the master hard drive.
•
Check the brightness and or contrast on the screen have not been turned down
or even that the screen has not been turned off. Although this sounds too
obvious, we still receive a number of calls where this is the cause of the
problem.
•
The communication speed of the device is set the same as the DigiPoS. This
can cause the device not to work or display/ print ASCII characters randomly.
If any of the cables have come away from their respective connector on the rear of the
DigiPoS, DO NOT re-attach them (especially the Keyboard or any powered peripherals)
while the system is powered. The correct procedure is to power down the system, re-
attach the connector and then re-apply the power. If this is not done, significant damage
can result which is outside the terms and conditions of the warranty.
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