DigiDesign Mbox 2, Getting Started

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Mbox 2 Getting Started Guide 76
Audio Interface Is Not Recognized
Problem
When you launch Pro Tools it does not recog-
nize an audio interface, or a connected audio in-
terface is not available.
Possible Solutions
◆
Turn off your computer and check to be sure
your cables are properly and securely connected
to your computer and to your audio interface.
◆
Verify that your Hardware Setup dialog set-
tings are correct.
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections
Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications
Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers
Screen saver software should be
completely disabled on your computer before
running Pro Tools.
Power Saver Features
Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.
Before You Call Digidesign
Technical Support
Register Your System
Register your purchase immediately after re-
viewing the registration information card in-
cluded with every Pro Tools system. Registering
your purchase is the only way you become eligi-
ble to receive complimentary technical support
and future upgrade offers. Registering is one of
the most important steps to complete as a new
user.
Use Digidesign Resources
In addition to the printed and PDF versions of
Pro Tools guides, your system includes the fol-
lowing sources of information:
Read Me Files These contain late-breaking in-
formation and known issues pertaining to
Pro Tools software and hardware configura-
tions. Read Me files are installed in Documenta-
tion folder when you install Pro Tools.
Answerbase This is a database of common prob-
lems and DAE errors, and their solutions based
on the latest information from Digidesign Tech-
nical Support. This database is installed in the
Digidesign folder when you install Pro Tools.
Answerbase is also available on the Digidesign
Web site (www.digidesign.com).
Web Site (www.digidesign.com) This is your
your best online source for information to help
you get the most out of your Pro Tools system.
For the following possible solutions, refer to
your Getting Started Guide.