Troubleshooting
Resetting your device
Digi 6350-SR/6355-SR LTE Router User Guide
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Resetting your device
Note
While the settings are reset, the device's firmware version remains the same.
To reset the device to factory default settings, press and release the
ERASE
button when the device is
switched on. This will erase all device-specific settings (excluding any automatically generated
keys/certificates) to their original state, and it will automatically reboot.
Out-of-band SMS commands
Note
This feature is only available via aView.
A set of emergency remote commands can be sent via SMS to the device to provide Out-Of Band
(OOB) recovery for the device. These SMS commands allow you to perform actions such as factory
resets, reboot the device, and restore to the backup firmware partition, all without requiring the
device to have an active IP (WAN) connection. Similar to the standard remote commands, these can be
used to provide control over the device without any on-site interaction. To utilize this feature, SMS
must be enabled for the SIM card used by the device. The complete list of SMS commands is defined in
the
.
Support report
Often times, it is beneficial to download a support report from the device to provide to technical
support. This report is a zipfile that contains all of the current details for the device's state and a full
record of the system logs from the device.
To obtain a support report from the device, login to the device's local web UI. To access the local web
UI, the user must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi 6350-
SR/6355-SR. They should receive an IP address via DHCP from the Digi 6350-SR/6355-SR in the
192.168.2.100-250 range. If they do not receive a DHCP address, they can configure a static IP on the
PC/laptop of 192.168.210.2/24 with a gateway of 192.168.210.1. Once the PC/laptop has an IP
address, open the following URL in a browser on the PC:
https://192.168.210.1
