Digi 6350-SR User Manual Download Page 49

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Troubleshooting

LTE troubleshooting tree

Digi 6350-SR/6355-SR LTE Router User Guide

Solid Yellow

Digi 6350-SR/6355-SR is starting up.

Flashing Yellow

Digi 6350-SR/6355-SR is trying to setup cellular modem. Wait up to 2
minutes to allow the process to finish. If status LED continues to flash
yellow after several minutes, continue with below step(s):

1. Login to web UI. Open Configuration page. Verify the

Modem ->

Enable

check box is selected.

2. If the Digi 6350-SR/6355-SR continues to flash yellow for more

than 5 minutes, consult the troubleshooting steps for a flashing
white status LED.

Summary of Contents for 6350-SR

Page 1: ...Digi 6350 SR 6355 SR LTE Router User Guide ...

Page 2: ...document are the property of their respective owners 2019 Digi International Inc All rights reserved Disclaimers Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International Digi provides this document as is without warranty of any kind expressed or implied including but not limited to the implied warranties of fitness or me...

Page 3: ...port plans and service packages Contact us at 1 952 912 3444 or visit us at www digi com support Feedback To provide feedback on this document email your comments to techcomm digi com Include the document title and part number Digi 6350 SR 6355 SR LTE Router User Guide 90002315 A in the subject line of your email Digi 6350 SR 6355 SR LTE Router User Guide 3 ...

Page 4: ...ical setup 16 Plug in LTE modem 17 Network integration 19 Antenna positioning 19 LTE signal status 20 Signal bars explained 20 Default settings 21 Custom settings 22 Getting started with aView About aView 24 Viewing and editing group configurations 24 Upgrading firmware 24 Using remote commands 25 Learning more 26 Interface configuration Changing the LAN subnet 28 Creating new interfaces 28 VLAN m...

Page 5: ...vice 45 Out of band SMS commands 45 Support report 45 For firmware version 19 11 x or newer 46 For firmware version 19 8 x or older 46 Persistent system logs 46 LTE troubleshooting tree 48 AT command access 55 Terminal on unit 56 Using Terminal on Unit link 58 Data usage estimates 58 Local device management Enabling local management and logging in to web UI 61 Define a custom APN 62 Serial port se...

Page 6: ...QOS 75 QOS configuration 75 QOS Binding 75 QOS Policy 76 QOS Rule 76 Accessing Admin CLI Using the Terminal on a Unit link 78 Direct ssh access 79 Command breakdown 79 Antenna notes and solutions Antenna terminology 82 Physical specifications 83 Antennas tested by Digi 84 Extra small IoT paddle antennas 85 Large external MIMO antenna outdoor rated 86 Flat MIMO antenna 1 87 Flat MIMO antenna 2 88 P...

Page 7: ...Welcome Package contents 8 Exchanging power tips 8 Ports and connectors 9 Device LEDs 11 Important information about upgrading to firmware version 20 2 x 11 Digi 6350 SR 6355 SR LTE Router User Guide 7 ...

Page 8: ...Power supply Interchangea ble power plug tips Note One plate covers the plug in slot completely the other has holes that allow the antennas to protrude from the CM modem Plastic face plates 2x Exchanging power tips The Digi 6350 SR 6355 SR may include four interchangeable plug tips that allow the Power Supply Unit PSU to operate in most countries The PSU comes with the United States style plug ins...

Page 9: ...lide the current plug tip forward 2 Pull off the attached plug tip 3 Slide the new tip down into place until it clicks Note For more information regarding power tip compatibility with global deployments visit www worldstandards eu electricity plugs and sockets Ports and connectors Note WiFi Antennas are NOT included with Digi 6355 SRs ...

Page 10: ...Welcome Ports and connectors Digi 6350 SR 6355 SR LTE Router User Guide 10 ...

Page 11: ...x to firmware version 20 2 x or greater will retain their central management configuration Therefore if the device was previously configured to use aView for central management it will continue to use aView after upgrading to 20 2 x or greater However if you erase the configuration of a device that was upgraded from a firmware version prior to 20 2 x it will default to using Digi Remote Manager fo...

Page 12: ...the menu click System Under Configuration click Device Configuration The Configuration window is displayed 3 Click Central Management 4 Click Enable central management if it central management is not already enabled 5 For Service select aView The Central management pane refreshes with the default aView configuration Review the default configuration Generally the default configuration should not be...

Page 13: ...pply the change The Apply button is located at the top of the WebUI page You may need to scroll to the top of the page to locate it Default SureLink configuration With firmware version 20 2 x Active Recovery has been renamed to SureLink After upgrading from a firmware version prior to 20 2 x to firmware version 20 2 x or greater your existing Active Recovery configuration will remain in place The ...

Page 14: ... SR WebUI as a user with full Admin access rights 2 On the menu click System Under Configuration click Device Configuration The Configuration window is displayed 3 Click Network Interfaces 4 Click to expand a WAN or WWAN Modem 5 After creating or selecting the WAN or WWAN click IPv4 or IPv6 SureLink 6 Make any necessary configuration changes 7 Click Apply to save the configuration and apply the ch...

Page 15: ...lection 16 Physical setup 16 Plug in LTE modem 17 Network integration 19 Antenna positioning 19 LTE signal status 20 Signal bars explained 20 Default settings 21 Custom settings 22 Digi 6350 SR 6355 SR LTE Router User Guide 15 ...

Page 16: ...al New deployments If there aren t any networking appliances currently installed at the deployment location consider mounting the cellular router close to a window for optimal reception in addition to the aforementioned list Note The Digi 6350 SR does not support Power over Ethernet PoE It MUST be located near an electrical outlet Physical setup There is a label on the bottom of the Digi 6350 SR 6...

Page 17: ...the corresponding 12V socket on the device s back panel 3 Gather the two cellular antennas activated SIM card 2FF and plug in modem These will be explained later Plug in LTE modem 1 Identify the SIM 1 and SIM 2 slots If using only one SIM card insert it into SIM 1 A second SIM may be inserted into slot SIM 2 for an alternate wireless carrier 2 With the antenna SMA connectors pointing outward slide...

Page 18: ...ors to cover the plug in modem as shown it will clip into place 4 Affix the cellular antennas to the two connectors protruding from the device Note Be sure to use the plate with the cut outs for the antenna connectors To remove the plug in LTE modem pinch the two vertical sides of the white clip as shown above and slide out the modem ...

Page 19: ...6350 SR 6355 SR LTE Router User Guide 19 Network integration Note The Digi 6350 SR is WiFi Enabled the Digi 6355 SR does not provide Wi Fi capabilities A second internet connection must be available for cellular failover Antenna positioning ...

Page 20: ...nal strength is calculated and subsequently displayed via the LED indicators see Signal bars explained Signal bars explained The LTE signal status bars are calculated using various algorithms based on the network type it is connected to For 4G LTE the RSRP SNR and RSSI values are all factored in to determine the reported signal strength bars For 3G networks including HSPA and 2G networks the signa...

Page 21: ... cellular network bars 1 if not bars 0 bars is then reported as the signal strength bars Default settings Option Default settings Interface priorities n WAN set at a metric of 1 Note This metric sets the WAN port as the SR s primary network connection n Modem cellular at a metric of 3 Modem configuration n SIM Failover after 5 attempts n Carrier Smart Select enabled Network settings n LAN subnet o...

Page 22: ...vices l Device performance Changes made within aView will be applied to the intended recipient s as soon as those devices check in with the web service for synchronization This occurs once every 24 hours by default though it can be rescheduled as necessary Note This assumes the router being configured has been registered with aView To apply all pending changes immediately reboot the router or refe...

Page 23: ...Getting started with aView About aView 24 Viewing and editing group configurations 24 Upgrading firmware 24 Using remote commands 25 Learning more 26 Digi 6350 SR 6355 SR LTE Router User Guide 23 ...

Page 24: ... address Note The device MAC address is on its bottom label 2 Select the MAC address of your Digi 6350 SR 6355 SR device and bring up its Details page 3 Navigate to the Configuration tab of the left side menu 4 Follow the Edit Group Configuration link 5 Adjust the necessary settings clicking the Update button to apply any changes Devices will automatically apply configuration updates after the nex...

Page 25: ... following remote commands are available n Check Status n Check Signal Strength n Perform Speed Test n ARPing Attached Device n Send Wake on LAN to Attached Device n Check Configuration n Reboot Remote commands must be sent to each device separately 1 Log into the aView management portal and use the search bar to filter devices by MAC address Note The device MAC address is on its bottom label 2 Cl...

Page 26: ...Getting started with aView Learning more Digi 6350 SR 6355 SR LTE Router User Guide 26 Learning more Details on using aView can be found in the aView User Guide ...

Page 27: ...Interface configuration Changing the LAN subnet 28 Creating new interfaces 28 VLAN management 29 Configure LAN port as VLAN 29 Digi 6350 SR 6355 SR LTE Router User Guide 27 ...

Page 28: ...lowing steps 1 Expand the configuration page to Network Interfaces 2 Select the LAN interface that needs to be adjusted and expand its IPv4 entry 3 The Address field contains the range of IPs available for assignment Note The subnet mask must also be specified Changes made to the IPv4 Address must also be updated in the DHCP server entry to preserve functionality Creating new interfaces Additional...

Page 29: ...on can be adjusted as necessary n Refer to Failover for information on Connectivity Monitoring Note This assumes a static private IP is desired for the interface VLAN management Before creating a Virtual LAN route for the Digi 6350 SR 6355 SR be sure that its corresponding LAN interface has been configured see Creating new interfaces The interface s Device must be set to only include the port s th...

Page 30: ...o the VLAN interface Sample The following diagram shows a sample setup of a 6350 SR with LAN port 4 separated from the other LAN ports and placed in a VLAN with ID 101 VLAN 101 is configured to hand out IP addresses within the 192 168 101 100 192 168 101 250 range with a gateway IP of 192 168 101 1 24 Sample configuration Open the configuration profile for the 6350 SR and make the following change...

Page 31: ...he number of the VLAN ID 2 Select VLAN test in the Device drop down 3 Type in the desired IP address and subnet in the Address field 4 Under DHCP server ensure the Enabled option is checked and the DHCP lease range start and end values match the desired DHCP range Under Network Bridges LAN Devices n Remove Ethernet LAN4 from the LAN bridge ...

Page 32: ...Interface configuration Configure LAN port as VLAN Digi 6350 SR 6355 SR LTE Router User Guide 32 ...

Page 33: ...tions IMPORTANT The Digi 6355 SR does not have WiFi capabilities The following information applies to the Digi 6350 SR only Wi Fi 34 Client mode 34 Wi Fi as WAN 34 Digi 6350 SR 6355 SR LTE Router User Guide 33 ...

Page 34: ...s a supplemental AP to relay Wi Fi originating from another Wi Fi enabled router by entering that network s SSID and Pre shared key Wi Fi as WAN Client Mode can also be used to leverage the Digi 6350 SR Wi Fi to relay Internet access WAN provided by another router s wireless AP Before configuring the Digi6350 SR for Wi Fi as WAN WaW Client Mode identify the SSID that the Digi 6350 SR should connec...

Page 35: ...Wi Fi options Wi Fi as WAN Digi 6350 SR 6355 SR LTE Router User Guide 35 Note This will trigger the Digi 6350 SR to obtain a DHCP connection to the secondary wireless router s SSID network 4 Click Save ...

Page 36: ...ngs The Digi 6350 SR 6355 SR can function as a stateful firewall Firewall configuration options leverage two key security measures Port forwarding 37 Packet filtering 37 Digi 6350 SR 6355 SR LTE Router User Guide 36 ...

Page 37: ... their default values unless changes are required by the request being serviced by this port forwarding configuration 4 Specify the public facing Port for remote access 5 In the To fields specify the port and IP address associated with the intended destination device 6 If necessary expand the Access Control List to create a white list that determines which devices are authorized to leverage this p...

Page 38: ...Dual WAN configurations About dual WAN configuration 39 Failover 39 Connectivity monitoring 39 Carrier Smart Select 40 Load balancing 40 Digi 6350 SR 6355 SR LTE Router User Guide 38 ...

Page 39: ...s page is associated with the WAN interface which will take priority over all other interfaces by default as seen by its Metric value of 1 Connectivity monitoring Note Both tests are set via the default group config in aView it is not built into the firmware Devices that have not synced with aView will not have these tests enabled by default To properly trigger a failover or failback scenario test...

Page 40: ...ct with the SIM in slot 1 after a specified number of failures 5 by default the Digi 6350 SR 6355 SR will automatically switch to use the SIM in slot 2 For this setup you will need two SIM cards enabled provisioned and installed in the plug in modem s SIM slots The two cards can be from the same carrier or from different carriers Load balancing Traffic can be balanced between the Ethernet and Cell...

Page 41: ... be shared between the cellular modem and the wireless internet connection The Weight of an interface establishes its proportional contribution relative to the weight of its complimentary interface For example setting the Ethernet WAN to a weight of 20 and the Cellular WAN to a weight of 5 establishes a 4 1 ratio the Ethernet interface will handle 4 times the amount of data with this configuration...

Page 42: ...Virtual Router Redundancy Protocol VRRP About VRRP 43 Configuring VRRP 43 Digi 6350 SR 6355 SR LTE Router User Guide 42 ...

Page 43: ...ithin aView Refer to the following step by step guidance for more information 1 Expand Network VRRP 2 In the Add VRRP Instance text field enter a name for the entry 3 Enable the instance 4 Specify an Interface this will typically be set to LAN meaning all four LAN ports 5 Set the Router ID to match the number designated for this instance 6 Priority establishes the order in which backup devices ste...

Page 44: ... Out of band SMS commands 45 Support report 45 Persistent system logs 46 LTE troubleshooting tree 48 AT command access 55 Terminal on unit 56 Using Terminal on Unit link 58 Data usage estimates 58 Digi 6350 SR 6355 SR LTE Router User Guide 44 ...

Page 45: ...andard remote commands these can be used to provide control over the device without any on site interaction To utilize this feature SMS must be enabled for the SIM card used by the device The complete list of SMS commands is defined in the aView User Manual Support report Often times it is beneficial to download a support report from the device to provide to technical support This report is a zipf...

Page 46: ... the bottom of the page click Download Report You may need to scroll down to locate the Support Report section Persistent system logs As of December 6th 2017 the default behavior for all Digi 6350 SR 6355 SRs is to have persistent system logs disabled Information logged on the device will be erased when the Digi 6350 SR 6355 SR is powered off or rebooted Logging can be configured to persist betwee...

Page 47: ...Troubleshooting Persistent system logs Digi 6350 SR 6355 SR LTE Router User Guide 47 ...

Page 48: ...Troubleshooting LTE troubleshooting tree Digi 6350 SR 6355 SR LTE Router User Guide 48 LTE troubleshooting tree Alternating Red Yellow Firmware Update in Progress DO NOT POWER OFF DEVICE ...

Page 49: ...p cellular modem Wait up to 2 minutes to allow the process to finish If status LED continues to flash yellow after several minutes continue with below step s 1 Login to web UI Open Configuration page Verify the Modem Enable check box is selected 2 If the Digi 6350 SR 6355 SR continues to flash yellow for more than 5 minutes consult the troubleshooting steps for a flashing white status LED ...

Page 50: ...sts the unit cannot detect the SIM and the Digi 6350 SR 6355 SR may need to be replaced One Relocate the Digi 6350 SR 6355 SR to an area with better signal reception Two or more Verify that the embedded cellular modem firmware matches the carrier type Check the SIM card and the Modem section of the config to verify both are set up with the proper APN Login to the web UI Open the Status page and cl...

Page 51: ...nt set of antennas to improve signal strength even further n If swapping the antennas did not resolve the issue verify the SIM card is inserted properly Power cycle the Digi 6350 SR 6355 SR after re insterting the SIM card Wait 30 to 60 seconds If the problem persists the unit cannot detect the SIM and the Digi 6350 SR 6355 SR may need to be replaced Flashing Blue or Green Digi 6350 SR 6355 SR is ...

Page 52: ...device has a usable IP Address n If no see if the client device is expecting a publicly reachable and or static IP address check the SIM card and the Modem section of the Digi 6350 SR 6355 SR configuration to verify both are set up with the proper APN Are there any ports that are required but cannot be accessed on the client device Also check if the IP Passthrough has been enabled n If yes check t...

Page 53: ...30 subnet If not contact carrier to change IP on SIM card may just need a reboot if using a standard APN l If no verify the Network Interfaces LAN section of the config is setup with a static IP and the DHCP server is enabled Online but with VPN issues Reduce the Modem MTU option in the configuration to 1400 Alternately if you have control of the router connected to the Ethernet port of the Digi 6...

Page 54: ...ice n If no check the Firewall Port Forwarding section of the configuration Verify that the desired ports are forwarded to the appropriate IP addresses Offline Is the client device receiving a DHCP address from the Digi 6350 SR 6355 SR n If yes check if the IP Passthrough has been enabled l If yes are there any ports that are required but cannot be accessed on the client device Also check if the I...

Page 55: ...correct APN e g on Verizon you can connect with the standard vzwinternet APN but the SIM card is meant to connect with a static APN such as ne01 vzwstatic 3 If that didn t fix the issue try removing the 192 168 210 254 IP address from the Network Interfaces Default IP Default Gateway option in the config 4 If that didn t fix the issue try disabling any all connectivity tests in the configuration p...

Page 56: ...s to the modem y n y n Starting terminal access to modem AT commands Note that the modem is still in operation To quit enter if using an ssh client and press ENTER Connected ati Manufacturer Sierra Wireless Incorporated Model MC7455 Revision SWI9X30C_02 24 03 00 r6978 CARMD EV FRMWR2 2017 03 02 13 36 45 MEID 35907206045169 IMEI 359072060451693 IMEI SV 9 FSN LQ650551070110 GCAP CGSM OK Terminal on ...

Page 57: ...he Digi 6350 SR 6355 SR to report its IPSec tunnel local IP address as the management IP that aView can then use to access its console Open the configuration profile for the Digi 6350 SR 6355 SR Under IPSec aView set the Management priority to 10 This gives the aView IPSec tunnel the highest priority management interface which it then reports to aView as the IP that can be used to access its conso...

Page 58: ...ustomer s wireless data plan Careful consideration was applied to add reporting alerting and remote control features through the best of breed aView cloud management system Please note that even though the service was designed with standard reporting control intervals these values can be adjusted downward to obtain near zero data utilization or conversely remote services can be tuned up for more a...

Page 59: ...illing details Service function Status interval Usage Notes Option 2 Contact Digi for help IPSec disabled 2MB Uses SMS on demand Itemized Breakdown of Services via aView Service function Status interval Usage Notes Protocol port used Syslog check in Every 30 minutes 1KB Used for reporting and alerts UDP 514 syslog Configuration check in Once nightly 1am UTC 12KB Recommended for remote management T...

Page 60: ...Local device management Enabling local management and logging in to web UI 61 Define a custom APN 62 Digi 6350 SR 6355 SR LTE Router User Guide 60 ...

Page 61: ...ons Start by enabling local management of the device 1 Uncheck box next to Enable central management 2 optional If this is the first time the device has been configured you will also need to update the default user s password under Users admin Password or Users root Password 3 Click Save After saving the profile the device will no longer attempt to sync with aView and a full range of available con...

Page 62: ...need to be managed locally before remote configuration will be possible To do so 1 Connect to the device s local UI by navigating to its default gateway address in a web browser 2 From the Configuration tab enter the name of the APN that should be associated with this device 3 Optional If the custom APN requires a specific username and password please input those into the corresponding fields 4 Cl...

Page 63: ...Serial port setup Connecting the serial ports 64 Serial port pinout and use 65 Wiring for remote access 65 USB to serial access 66 Digi 6350 SR 6355 SR LTE Router User Guide 63 ...

Page 64: ...ur device type to terminate to your device Consult the user guide for the device you are connecting to the Digi 6350 SR 6355 SR to determine the connector type cable type and pinout positions for your specific device The serial port is enabled by default If the Digi 6350 SR 6355 SR serial mode is set to Remote access the network device connected to the Digi 6350 SR 6355 SR serial port may be acces...

Page 65: ...55 SR Pin 2 DTS Data terminal ready Input to Digi 6350 SR 6355 SR Pin 3 TXD Transmit data Output from Digi 6350 SR 6355 SR Pin 4 5 Ground Signal ground Pin 6 RXD Receive data Input to Digi 6350 SR 6355 SR Pin 7 DCD Data carrier detect Outpu from Digi 6350 SR 6355 SR Pin 8 RTS Request to send Outpu from Digi 6350 SR 6355 SR Note Ring indicate RI and data set ready DSR are not implemented The serial...

Page 66: ...ell Access to enable full shell access to the device as opposed to the admin CLI n Remote Access to enable external SSH access n Terminal on Unit to enable SSH using the terminal available in aView This feature is currently supported by shell interactions in an SSH session With shell access enabled press s after authenticating to the device ssh admin 192 168 2 1 password Access selection menu a Ad...

Page 67: ...owing script into router s Custom Script field setting its Run mode to On boot This field is nested under System Scheduled Tasks Custom Script cat EOT opt serial_port_selector bin sh bugout echo exit serials dmesg grep FTDI USB Serial Device converter now attached grep o ttyUSB 0 9 sort u serials bugout no serial to USB converters found serial_count echo serials wc l echo Found serial_count USB to...

Page 68: ...al_port echo serials grep port_num serial_port bugout Port number port_num is not available please re run and specify a differnt port echo Opening connection to USB to serial port serial_port echo Press followed by ENTER to close connection tip l serial_port c s 9600 EOT chmod x opt serial_port_selector ...

Page 69: ...out IntelliFlow 70 System resources 70 Average CPU and RAM usage 70 Top data users 71 Host summary 71 Host summary table 71 Top servers accessed 72 Data over time 72 Port usage 73 Digi 6350 SR 6355 SR LTE Router User Guide 69 ...

Page 70: ...wn of data port usage n Charts support interactive zooming enlarging n Adjustments of the history resolution can be made The following sections describes the features and interactions of each display tab System resources The System Resources chart shows two pieces of information CPU usage and RAM usage in percentage over the past time range The available ranges which are switchable by accessing th...

Page 71: ...olumn chart which is the default chart type includes n Main and subtitle Description of the charts and helpful tip about how to interact with the chart n X axis The hostnames of the data s hosts n Y axis Data usage for each host The main charting area contains the relevant shaded areas i e bars to represent each host These areas can be hovered over to show general details Each bar is clickable Whe...

Page 72: ...he servers and hosts These options can be accessed from the three bar button menu at the top right of the chart The Server Drilldown Information is accessible by clicking on any one of the columns or bars pie slices This reveals all the devices that accessed this server sorted by the device which had the most traffic to the server to the device which had the least To navigate back to the home char...

Page 73: ...ie graph default It can also be viewed as a column and a bar graph A view filter of the top 5 10 and 20 port in terms of traffic throughput is also available Below the chart is the Service Port Data table which shows the detailed statistics of the ports and their respective traffic throughput These options can be accessed from the three bar button menu at the top right of the chart The Port Drilld...

Page 74: ...Quality of Service QOS About QOS 75 QOS configuration 75 QOS Binding 75 QOS Policy 76 QOS Rule 76 Digi 6350 SR 6355 SR LTE Router User Guide 74 ...

Page 75: ...each configurable field can be accessed by hovering over the Help button in the small triangle tip next to the field in question QOS configuration All bindings policies and rules are added and configured in Firewall Quality Of Service If custom QOS bindings are required click on Add to add a new binding The order of the bindings can be sorted by simply dragging on the binding and moving it QOS Bin...

Page 76: ... other policy weights the larger portion of the maximum bandwidth is available For example if a binding contains three 3 policies each policy contains a weight of 10 Therefore the traffic matching each policy will be 1 3 of the total interface bandwidth Latency The maximum delay in the transmission of related packets The lower the latency the faster the packets will be scheduled for transmission D...

Page 77: ...rce address A slide out tab with the option to choose a Type Apart from Any each of the options reveals a corresponding drop down field n Any Traffic from anywhere will be matched n Interface Traffic only from the specified interface will be matched n IPv4 IPv6 address Traffic only from the specified IP address will be matched n MAC address Traffic only from the specified MAC address will be match...

Page 78: ...sage for this access refer to the following article Data usage estimates If a new configuration is applied to a Digi 6350 SR 6355 SR device reboot the device so that it rebuilds the IPSec tunnel and reports the new IPSec local IP address to aView You can verify that aView is using the IPSec local IP as the management IP by looking at the Uplink IP Address on the Device Details tab This value shoul...

Page 79: ...92 168 210 1 IP address Below is an example SSH login process 1 SSH to the ACL device at its LAN IP address default 192 168 2 1 or its default 192 168 210 1 IP address 2 Log into the device console as a user with admin access Depending on the device configuration you may be presented with an additional menu Type a for the Admin CLI 3 At the Admin CLI prompt press TAB to view available commands The...

Page 80: ...own Digi 6350 SR 6355 SR LTE Router User Guide 80 n ping Ping an IP address or domain Ctrl c to stop n reboot Reboot the device n show Display network or device version details n traceroute Perform traceroute to an IP address or domain ...

Page 81: ...Antenna notes and solutions Antenna terminology 82 Physical specifications 83 Antennas tested by Digi 84 Digi 6350 SR 6355 SR LTE Router User Guide 81 ...

Page 82: ...ennas Situating antennas further away from the rest of the circuit board can help alleviate interference due to electrical components by maximizing a device s natural reach Instead of sitting inside the device directly next to the modem or transceiver they screw into place using SMA connectors and protrude from the equipment think rabbit ears n MIMO Multiple Input and Multiple Output MIMO technolo...

Page 83: ... where reception is best moving the radio is always preferred This allows the device to capture optimal Radio Frequency RF before converting it to IP packets and transmit data via Ethernet cabling an approach that yields increased performance and cost savings over coax cabling Digi can also provide a battery pack for site surveys creative mounting options and a passive Power over Ethernet PoE inje...

Page 84: ... only and may vary Clients should test and validate their own applications prior to selecting an antenna for their project These antennas are omni directional that is they offer the ability to send receive signals from any direction Directional antennas may improve RF sensitivity but they will require an expert knowledge to find a specific cellular tower and maintain the ongoing fine tuning that m...

Page 85: ...eployment notes This antenna is recommended for consideration when a project requires antennas with a small form factor for example digital signage small enclosures rack mounted in vehicle and so on The performance of these antennas is surprisingly good considering the size Although testing has shown they may slightly under perform compared to the antennas included with your unit these smaller ant...

Page 86: ...ort pig tail connectors and the overall dimensions are 187 mm in height and 106 mm at the base Digi typically provides this antenna with a kit including dual coax cables at 5M in length If you are using this antenna with a Digi PoE for example the Digi 6300 CX we typically recommend you mount the unit on the inside and run the 5M cables to the outside In this way you save costs and eliminate atten...

Page 87: ...actor that accommodates simple mounting This model is manufactured by Taoglas and showed solid RF performance in our testing The antenna has a square shape sized at 164 mm x 164 mm x 36 5 mm The antenna cabling is built into the antenna and typically reaches only one meter but it can be built sized to order lead time can take up to 8 weeks This antenna typically includes a stand that can be used i...

Page 88: ... includes Cabling 15 feet 176 40 Deployment notes This is an additional easy to use MIMO antenna with a low profile form factor and simple mounting This model is manufactured by Mobile Mark and showed solid RF performance in our testing With a square form factor of 146 mm x 146 mm x 18 mm the antenna cabling is built into the antenna and can be sized to order typically lead time from the manufactu...

Page 89: ...o obtain better RF connectivity A typical use can may be where the unit is installed in a metal enclosure or rack think of a data center or digital signage enclosure The paddle antennas can be mounted to the top SMA connector escaping the limitations of having to stay affixed to the device s chassis Remote mounting is then simplified thanks to the paddle extender s magnetic base diameter of 48mm 1...

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