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Dexaplan GmbH
Paul-Böhringer-Str. 3
74229 Oedheim
Germany
Stand 11/09/2008
Ident.-Nr.: 11-09-2008-DV 622-GBGR-K113b
24. Service
Information on dealing with common problems can be
found at www.dexaplan.com. If you have any questions,
p l e a s e c o n t a c t o u r s e r v i c e o f f i c e b y e m a i l
([email protected]) or by telephone
( 0870 - 241 3029 Mo.-Fr. 8.30 - 17.00;
1890 851 851 Mo.-Fr. 8.30 - 17.00). Here you
can obtain all necessary information on service questions
such as returns, etc.
Remedy
Check all connections
Set the TV or the monitor to the correct AV
channel
Switch on the event recorder
Press the “Monitor” button repeatedly until the
desired image is displayed
Check the camera connection
Illuminate the surveyed area with more light
Change the alignment of the camera or
change the location
Adjustment is not possible
Do not point the camera at areas with
changing light conditions
Wait until no more image changes are
detected and then switch off the storage mode
You cannot change this setting; this is
designed to minimise the number of recorded
images for the same event
Install the camera nearer to the surveillance
area and/or install additional lighting
Select the correct channel for recording.
Select channel 1 for the recording in the event
of power failure
Insert the SD memory card in the memory card
slot and check all settings
Set the date and time again
Cause
The cable connection between event
recorder and TV is not correct
The wrong channel on the TV has been
selected
The event recorder is switched off.
You have selected the wrong video input
on the video recorder
The camera is not connected correctly
There is too little light available for
illumination
Strong backlighting is directed at the
camera lens
The CMOS camera sensor is calibrated
for daylight
The software reacts to changes in the
image-these can also be changes in the
light conditions
The storage mode cannot be switched off
during a recording; if image changes are
detected, recording is made automatically
If an image area changes constantly, only
the first change will be recorded
The contrast in the image was not
sufficient during the movement
The wrong channel has been selected for
recording.
Channel 1 is automatically selected for
recording after a power failure
The SD memory card has not been
inserted properly or the recording mode
has not been activated
The power supply has been disconnected
for longer than 12 hours
23. Troubleshooting
Fault
Only interference can
be seen on the screen
A blue screen is
displayed or the image
appears as a picture in
picture
Interferences in the
image / image too dark
Overexposure of the
image (completely
light image)
Colours appear
unnatural, particularly
in artificial lighting
Too many stored
images without
detectable changes
The storage mode
cannot be deactivated
Images have not been
stored although
movement was
present
There is no data on
the SD memory card
Date and time have
changed
GB / IE - 11
GB
IE
