- There can be high friction on the lock or latch bold. It may be caused by sag of the door or unadjusted locking
mechanism. Check if you can open the lock and the latch with a key easily. If there is a problem on door or lock, that need
to be fixed.
- Batteries of
smart lock
may be weak. Recharge the batteries.
- The
smart lock
need to be adjusted according to the lock after installing your
smart lock
. Please check page 12.
THE LOCK IS NOT UNLOCKED/LOCKED EVEN THE SMART LOCK IS ROTATING
- There would be a problem related with connection between motor and rotating shaft. Call your dealer and ask for
service.
THE CONTROLLERS CANNOT OPERATE THE
SMART LOCK
Child lock would be activated. To deactivate child lock, press two buttons on
smart lock
and wait till you hear 3 short
warning tones.
I CANNOT ADJUST THE SETTINGS OF
SMART LOCK
WITH MY PHONE
The phone is not enrolled to the
smart lock
as master controller. If you want to change the master controller of
smart
lock
, check “HOW TO RESET
SMART LOCK
” topic on the page
1
8
.
6.
TROUBLESHOOTING
SMART LOCK CANNOT FULLY LOCK/UNLOCK THE DOOR
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