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111115-01F
OBSERVED PROBLEM
Slight smoke or odor during initial
operation
Moisture/condensation noticed
on windows
Heater produces a whistling noise
when burner is lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Remote does not function
Heater produces a clicking/tick
-
ing noise just after burner is lit
or shut off
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing
processes and logs curing
1. Not enough combustion/ven
-
tilation air
1. Turning control knob to
HI position when burner is
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat
-
tery power is low
1. Metal expanding while heat
-
ing or contracting while
cooling
REMEDY
1. Check burner for dirt and
debris. If found, clean burner
(see
Cleaning and Mainte-
nance
, page 23)
2. Replace gas control
3. Problem will stop after a few
hours of operation
1. Refer to A
ir for Combustion
and Ventilation
requirements
(page 6)
1. Turn control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances (see page 9)
4. Clean burner (see
Cleaning
and Maintenance
, page 23) or
replace burner orifice
1. Turn heater off when using
furniture polish, wax, carpet
cleaners or similar products
1. Replace 9-volt batteries in
receiver and remote control
1. This is common with most
heaters. If noise is excessive,
contact qualified service
person
tRouBLESHooting
Continued