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LIMITED WARRANTY

COMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERS

DESA International warrants this product to be free from defects in materials and components for two (2) years from the date of first
purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions.
To make a claim under this warranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater
to proper operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s)
MUST be obtained through authorized dealers of this product and/or DESA International who will provide original factory
replacement parts. Failure to use original factory replacement parts voids this warranty. The heater MUST be installed by a qualified
installer in accordance with all local codes and instructions furnished with the unit.

This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become
damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic
cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE
PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS
THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST
PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE
PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER
INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential
damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

For information about this warranty write:

2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004

www.desatech.com

KEEP THIS WARRANTY

WARRANTY INFORMATION

Model

Serial No.

Date Purchased

Always specify model and serial numbers when communicating with the factory.

We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written
warranty. We make no other warranty, expressed or implied.

107553-01
Rev. A
05/00

INTERNATIONAL

NOT A UPC

107553 01

Summary of Contents for Comfort Glow CCL3924NR

Page 1: ...NRA CCL3924NR CCL3930NR 24 and 30 Remote Ready P I L O T O F F O N LO REMOTE OFF HI Also Design Certified As Vented Decorative Appliances When Not Used With Hand Held Thermostat Remote OWNER S OPERATI...

Page 2: ...ke turn offheaterandcallaqualifiedserviceper son Note Duringinitialoperation slight smokingmayoccurduetologcuringand heater burning manufacturing residues 7 To prevent the creation of soot follow the...

Page 3: ...ly by grate 2 Remove all protective packaging ap plied to logs and heater for shipment 3 Check all items for any shipping dam age If damaged promptly inform dealer where you bought heater UNPACKING PR...

Page 4: ...construction is de fined as construction where a walls and ceilings exposed to the outside atmosphere have a con tinuous water vapor retarder with a rating of one perm 6 x 10 11 kg per pa sec m2 or le...

Page 5: ..._____________Btu Hr Do not include direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors 4 Compare the maximum Btu Hr the space can support with the a...

Page 6: ...ducts You must provide two per manent openings one within 12 of the ceiling and one within 12 of the floor Connect these items directly to the outdoors orspacesopentotheoutdoors Thesespaces include a...

Page 7: ...tateorlocalcodesmay onlyallowoperationofthisappli ance in a vented configuration Check your state or local codes WARNING Make sure the se lector switch is in the OFF posi tion before installing heater...

Page 8: ...27 Less than 8 Noncombustible material must be extended to at least 8 See Between 8 and 12 above If you cannot extend material you must operate heater with flue damper open Figure 5 Heat Resistant Mat...

Page 9: ...tallation does notmeettheminimumclearances shown you must do one of the following operate the logs only with the flue damper open raise the mantel to an accept able height remove the mantel 14 Min Com...

Page 10: ...e Figure 12 page 11 If installing in a brick bottom fire place mark screw locations in mortar joint of bricks 5 Remove heater base from fireplace 6 Drill holes at marked locations using 3 16 masonry d...

Page 11: ...to male threads This will prevent excess sealant from going into pipe Excess sealant in pipe could result in clogged heater valves CAUTION Usepipejointseal ant that is resistant to liquid pe troleum...

Page 12: ...Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig ure 14 2 Pressurizesupplypipingsystembyeither usingcompressedairoropeningmaingas valve located on or near...

Page 13: ...ont Log 3 Recess Post Post Burner Cutout Continued CAUTION After installation andperiodicallythereafter check to ensure that no flame comes in contact with any log With the heater set to HIGH check to...

Page 14: ...g rests firmly between the grate fingers and the grate base see Figure 26 2 Place the base of the middle log 2 in the U shaped slots of the grate base The cutout on the right of the middle log shouldf...

Page 15: ...he OFF position 5 Wait five 5 minutes to clear out any gas Then smell for gas including near the floor If you smell gas STOP Follow B in the safety in formation columns 1 and 2 If you don t smell gas...

Page 16: ...s lit You may shut off the burners and keep the pilot lit by doing one of the following 1 Turn control knob clockwise to the PILOT position 2 UseremotecontrolmanualOFFbutton 3 SetselectorswitchintheOF...

Page 17: ...ockage or replace burner Blocked burner flame holes will create soot CGHRCTA Series Operation 2b Press the AUTO ON OFF button on the hand held remote control see Figure 36 The lights to the left of th...

Page 18: ...G BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE The primary air inlet holes allow the proper amount of air to mix with the gas This provides a clean burning flame Keep these holes clear of dust dirt...

Page 19: ...7 Control valve damaged REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Tighten nut holding piezo ignitor to base panel of log set Nut...

Page 20: ...nti lation requirements page 4 1 Turn control knob to LO position and let warm up for a minute 2 Operate burner until air is removed from line Have gas line checked by local natural gas company 3 Obse...

Page 21: ...er produces a clicking ticking noise just after burner is lit or shut off Heater produces unwanted odors Heater shuts off in use ODS operates Gas odor even when control knob is in OFF position Gas odo...

Page 22: ...HEATER For more information visit www desatech com ILLUSTRATED PARTS BREAKDOWN CGD3924NRA 7 16 16 17 25 16 3 2 1 4 11 21 10 9 12 15 8 19 18 20 6 14 5 13 27 26 26 22 23 24 O F F P I L O T O N H I L O...

Page 23: ...102772 01 Burner 1 13 099387 12 Pilot Tube Valve to Regulator 1 14 103781 01 Gas Control Valve 1 15 103345 01 Lower Bracket 1 16 M11084 38 Screw 8 x 38 7 17 102775 06CK Painted Base Assembly 1 18 098...

Page 24: ...or more information visit www desatech com ILLUSTRATED PARTS BREAKDOWN CCL3924NR CCL3930NR 30 18 18 19 27 18 13 23 12 11 14 4 5 1 2 17 10 21 20 22 6 7 3 9 16 8 15 29 28 28 25 26 O F F P I L O T O N H...

Page 25: ...8 M11084 38 M11084 38 Screw 8 x 38 7 19 102775 06CK 102775 06CK Painted Base Assembly 1 20 098271 07 098271 07 Ignitor Cable 1 21 102445 01 102445 01 Piezo Ignitor 1 22 103587 02CK 103587 02CK Plate S...

Page 26: ...riginal replacement parts and accessories Baltimore Electric 1348 Dixwell Avenue Hamden CT 06514 0322 1 800 397 7553 203 248 7553 Parts Department Portable Heater Parts 342 N County Rd 400 East Valpar...

Page 27: ...ur near est Parts Central see page 26 or call DESA International s Sales Department at 1 800 972 7879 for referral information You can also write to the address listed on the back page of this manual...

Page 28: ...to repairing a defective heater will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRANTY EXCLUDES AN...

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