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111160-01B

For more information, visit www.desatech.com

For more information, visit www.desatech.com

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1.    Where will the product be used?

       

❍ 

Living/Family Room    

❍ 

Office/Warehouse    

❍ 

Utility Shed/Outbuilding    

❍ 

Garage    

❍ 

Bedroom    

❍ 

Bathroom    

❍ 

Other

2.    If you bought this product yourself, did you plan to purchase this type of product before going into the store?    

❍ 

Yes   

❍ 

No

3.    Who selected the product?   

 Male   

 Female   

 Both

4.    What is the population of your area?   

❍ 

Under 10,000    

❍ 

10,000 to 25,000    

 25,000 to 50,000    

❍ 

50,000 to 100,000    

       

❍ 

100,000 to 250,000    

❍ 

Over 250,000

5.    What is your primary source of heat?    

❍ 

Propane (LP Gas)    

❍ 

Fuel Oil    

❍ 

Wood    

❍ 

Natural Gas    

❍ 

Electric    

❍ 

Other

6.    How was the product installed?   

❍ 

Professional Installer    

❍ 

Self    

❍ 

Other

7.    Cost of product excluding sales tax? $___________________

8.    Cost to install product? $____________________

9.    Type of store where product was purchased?   

❍ 

Hardware    

❍ 

Propane Dealer    

❍ 

Natural Gas/Utility Co.    

❍ 

Home Center/Builder’s Supply

       

❍ 

Fireplace or Hearth Shop    

❍ 

Farm Store    

❍ 

Other

10.  What motivated you to buy this product?   

❍ 

Sudden Cold Weather    

❍ 

Replace Older Model    

❍ 

D.I.Y. Home Project    

       

❍ 

Emergency Back-Up Heat    

❍ 

Heater was on Sale    

❍ 

Energy Savings/High Efficiency    

❍ 

Construction Project     

❍ 

Other

11.   How did you learn about this product brand? 

❍ 

Advertising    

❍ 

Relative or Friend    

❍ 

Store Display    

❍ 

Other ________________________

12.   Level of Education of Purchaser: 

❍ 

Some High School    

❍ 

Completed High School    

❍ 

Completed College    

❍ 

Completed Graduate School

13.   Age of Purchaser:  

❍ 

Under 20    

❍ 

20 - 29    

❍ 

30 - 39    

❍ 

40 - 49    

❍ 

50 - 59    

❍ 

60 or Over

14.   Buyer’s total annual household income:   

❍ 

Under $15,000    

❍ 

$15,000 to $19,999    

❍ 

$20,000 to $34,999    

❍ 

$35,000 to $49,999    

        

❍ 

$50,000 to $74,999    

❍ 

$75,000 to $99,999    

❍ 

$100,000 and Over

15.   Store where product was purchased:

        Name: ______________________________________

        City:  _______________________  State: __________

16.   In choosing this product, how important were the following:

    

       Availability

       Price

       Brand Name

       Overall Quality

       Heat Output

       Made in USA

       Warranty

       Local Service

       Value for Price

       Prior Brand Experience

       Controls Location

       Thermostat, Remote, or Manual Operation

       Ease of Operation

       Special Features

       Salesperson’s Recommendation

       Friend/Relative’s Recommendation

       Portability

       Quiet Operation

OWNER'S REGISTRATION FORM

Please answer the following questions to register your product with DESA:

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. 
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Not Important

Somewhat Important

Very Important

Brand:                                                                 

(Comfort Glow, Vanguard, etc.)

Model:

(EFP33PR, VTGH33NR, etc.)

Date Purchased:

Note:

 Keep receipt for warranty verification.

Serial Number:

7 or 9 digit number located on product or identification tag.

First Name:                                                        

Last Name: 

Address:

City:

State:

Zip:

    Country:

Home Phone:      (           )             -         

E-Mail:

Summary of Contents for CCL3018PTA

Page 1: ...his appliance in a factory built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs WARNING This is an unvented gas fired heater It uses a...

Page 2: ...ame patterns Altered burner patterns can cause sooting WARNING Do not use a blower insert heat exchanger insert or other accessory not approved for use with this heater Due to high temperatures the ap...

Page 3: ...eration slight smoking could occur due to log curing and heater burning manufacturing residues 9 To prevent the creation of soot follow the instructions in Clean ing and Maintenance page 21 10 Before...

Page 4: ...nstructionunless provisions are provided for adequate combustion and ventilation air Read the following instructions to in sure proper fresh air for this and other fuel burning appliances in your home...

Page 5: ...223 1 NFPA 54 Sec tion 5 3 or applicable local codes 3 Add the Btu Hr of all fuel burning appliances in the space Vent free heater _____________ Btu Hr Gas water heater _____________ Btu Hr Gas furnac...

Page 6: ...tilation grills or ducts You must provide two permanent openings one within 12 of the ceiling and one within 12 of the floor Connect these items directly to the outdoors or spaces open to the outdoors...

Page 7: ...use odors IMPORTANT Vent free heaters add moisture to the air Although this is beneficial installing heater in rooms without enough venti lation air may cause mildew to form from too much moisture See...

Page 8: ...le material is more than 12 you may need the hood accessory to deflect heat away from your mantel shelf See Figure 6 and Figures 7 and 8 on page 9 for minimum clearances IMPORTANT If you cannot meet t...

Page 9: ...imum Mantel Clearance When Using a Hood If minimum clearances in Figure 7 are not met you must have a hood When using a hood there are still certain minimum mantel clearances required Follow minimum c...

Page 10: ...fireplace 6 Carefully remove logs without moving heater base WARNING You must secure this heater to fire place floor If not heater will move when you adjust controls Moving heater may cause a gas lea...

Page 11: ...ter Gas Regulator Flexible Gas Hose if allowed by local codes Fitting Masonry Screw Mounting Bracket INSTALLATION Installing Heater Base Assembly Cont Connecting to Gas Supply Masonry Screw Mounting B...

Page 12: ...lator has been installedbetweenpropane LPsupplyandheater See guidelines under Connecting to Gas Supply page 11 CHECKING GAS CONNECTIONS Installation must include an equipment shutoff valve union and p...

Page 13: ...e parts in accor dance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury INSTALLING LOGS Each log is marked with...

Page 14: ...ed with heater 1 Place the front log 1 on the grate fingers Make sure the front log rests firmly between the grate fingers and the grate base see Figure 24 Figure 24 Installing Front Log 1 CCL3930PTB...

Page 15: ...les in the grate base behind the burner see Figure 26 4 Locate holes on the bottom of crossover log 4 Slide front hole onto the left pin CCL3924PTA NTA or CCL3930PTB NTB or middle pin CCL3018PA NA or...

Page 16: ...3 Place the crossover log on top of the back log and front log making sure pins are inserted into holes on top of logs 1 and 2 see Figure 34 page 17 This log must be placed as shown in Figure 34 on pa...

Page 17: ...ier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire de partment C Use only your hand to push in or turn the gas control knob Never us...

Page 18: ...ugh 7 If control knob does not pop out when released contact a qualified service person or gas supplier for repairs 8 Slightly depress and turn control knob counterclockwise C clockwise to desired hea...

Page 19: ...Manual Lighting Procedure OPERATING HEATER Thermostatically Controlled Models For Your Safety Read Before Lighting 1 STOP Read the safety information column 1 2 Make sure equipment shutoff valve is f...

Page 20: ...ess control knob and light pilot with match 3 Keep control knob pressed in for 30 seconds after lighting pilot After 30 seconds release control knob Now follow step 8 under Lighting Instructions colum...

Page 21: ...ee of dust and dirt To clean these parts we recommendusingcompressedairnogreaterthan30PSI Yourlocal computer store hardware store or home center may carry com pressed air in a can You can use a vacuum...

Page 22: ...ed 7 Control valve damaged REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Tighten nut holding piezo ignitor to base panel of log set N...

Page 23: ...em will stop after a few hours of operation 1 Refer to Air for Combustion and Venti lation requirements page 4 1 Turn control knob to LO position and let warm up for a minute 2 Operateburneruntilairis...

Page 24: ...noise is excessive contact qualified service person 1 Open window and ventilate room Stop using odor causing products while heater is running 2 Locateandcorrectallleaks seeCheck ing Gas Connections pa...

Page 25: ...ure 45 Note Do not remove the screw Make sure you tighten the screw after removing the thermostat sensing bulb IMPORTANT Do not force or bend the thermostat sensing bulb or capillary 3 The thermostat...

Page 26: ...how heater was malfunctioning type of gas used propane LP or natural gas purchase date Usually we will ask you to return the part to the factory PARTS NOT UNDER WARRANTY Contact authorized dealers of...

Page 27: ...CCL3924NTA CCL3930NTB Btu Variable 16 000 30 000 20 000 39 000 20 000 39 000 Type Gas Natural Propane LP Natural Propane LP Natural Propane LP Ignition Piezo Piezo Piezo Manifold Pressure 3 5 W C 8 0...

Page 28: ...ech com 28 ILLUSTRATED PARTS BREAKDOWN VARIABLE MANUALLY CONTROLLED BILTMORE SPLIT OAK MODELS CCL3018PA CCL3018NA CCL3924PA AND CCL3924NA 24 21 11 12 13 4 5 3 2 21 8 21 7 10 9 16 15 17 19 22 18 14 19...

Page 29: ...9056 19 099056 26 099056 17 099056 16 Burner Orifice Injector 1 12 111124 01 111124 01 111124 01 111124 01 Burner Retainer Spring 1 13 102980 01 102980 01 102772 01 102772 01 Burner 1 14 102568 08 102...

Page 30: ...satech com 30 ILLUSTRATED PARTS BREAKDOWN THERMOSTATICALLY CONTROLLED SMOKY MOUNTAIN OAK MODELS CGD3018PT CGD3018NT CGD3924PT AND CGD3924NT 5 21 21 3 2 1 4 21 8 6 11 12 13 9 10 17 19 19 22 20 18 7 16...

Page 31: ...05 102983 05 102983 05 102983 05 Outlet Burner Tube 1 11 099056 19 099056 26 099056 17 099056 16 Burner Orifice Injector 1 12 111124 01 111124 01 111124 01 111124 01 Burner Retainer Spring 1 13 102980...

Page 32: ...on visit www desatech com 32 ILLUSTRATED PARTS BREAKDOWN THERMOSTATICALLY CON TROLLED BILTMORE SPLIT OAK MODELS CCL3018PTA AND CCL3018NTA 7 23 23 23 10 8 13 14 15 4 5 1 2 11 12 19 21 21 24 22 20 6 3 9...

Page 33: ...02 102844 02 Lower Bracket 1 9 099211 01 099211 01 Hex Screw 10 16 x 2 50 2 10 098867 10 098867 14 Gas Regulator 1 11 102810 03 102810 03 Inlet Tube 1 12 102983 03 102983 03 Outlet Burner Tube 1 13 0...

Page 34: ...PARTS BREAKDOWN THERMOSTATICALLY CONTROLLED BILTMORE SPLIT OAK MODELS CCL3924PTA CCL3924NTA CCL3930PTB AND CCL3930NTB 9 23 23 23 10 8 13 14 15 4 5 1 2 Peg positions vary according to model 11 12 19 21...

Page 35: ...10 03 102810 03 Inlet Tube 1 12 102983 02 102983 01 102983 02 102983 01 Outlet Burner Tube 1 13 099056 17 099056 16 099056 17 099056 16 Burner Orifice Injector 1 14 111124 01 111124 01 111124 01 11112...

Page 36: ...it www desatech com 36 ILLUSTRATED PARTS BREAKDOWN VARIABLE MANUALLY CONTROLLED SEASONAL OAK MODELS CRL2718P CRL2718N CRL3124P AND CRL3124N 4 12 6 10 11 6 7 6 5 1 8 9 15 14 16 19 21 18 13 19 17 20 18...

Page 37: ...1 102798 01 Inlet Tube 1 10 099056 21 099056 20 099056 19 099056 18 Burner Orifice Injector 1 11 111124 01 111124 01 111124 01 111124 01 Burner Retainer Spring 1 12 102963 01 102963 01 102773 01 10277...

Page 38: ...com techservice portableheaterparts com FBD 1349 Adams Street Bowling Green KY 42103 3414 270 846 1199 1 800 654 8534 Fax 1 800 846 0090 franktalk aol com Master Parts Dist 1251 Mound Ave NW Grand Rap...

Page 39: ...Completed College Completed Graduate School 13 Age of Purchaser Under 20 20 29 30 39 40 49 50 59 60 or Over 14 Buyer s total annual household income Under 15 000 15 000 to 19 999 20 000 to 34 999 35...

Page 40: ...111160 01B For more information visit www desatech com For more information visit www desatech com 40 2701 Industrial Drive P O Box 90004 Bowling Green KY 42102 9004 Postage Required TAPE TAPE...

Page 41: ...________________________________________________________ _______________________________________________________________________________________________ _______________________________________________...

Page 42: ...l local codes and instructions furnished with the unit This warranty does not apply to parts that are not in original condition because of normal wear and tear or parts that fail or become damaged as...

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