111160-01B
For more information, visit www.desatech.com
For more information, visit www.desatech.com
26
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• for propane/LP units, propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local
propane/LP or natural gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA’s Technical Service Depart-
ment at 1-866-672-6040. When calling please have your model and
serial numbers of your heater ready.
You can also visit DESA’s technical service web site at
www.desatech.com.
Note:
Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), contact your nearest Parts Central
(see page 36) or call DESA’s Technical Service Department at
1-866-672-6040 for referral information.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), contact your nearest Parts Central (see
page 36) or call DESA at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model number of your heater
• the replacement part number
REPLACEMENT PARTS
REPLACEMENT PARTS
SERVICE HINTS
TECHNICAL SERVICE
ACCESSORIES
ACCESSORIES
Purchase these fireplace accessories from your local dealer. If they
can not supply these accessories, call DESA’s Sales Department at
1-866-672-6040 for referral information. You can also write to the
address listed on the back page of this manual.
EQUIPMENT SHUTOFF VALVE - GA5010
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.
FIREPLACE HOOD
GA6050 (Black)
GA6052 (Brass)
GA6053 (Antique Brass)
For all models. Helps deflect heat away from mantel or wall above
fireplace.
DAMPER CLAMP - GA6080
(Not Shown)
Permanently opens chimney flue damper for vented operation. Can
be used only with non-thermostat accessories.
LAVA ROCK - GA6060
(Not Shown)
For all models. Order when additional rock is desired. (2 lb. bag)
INFORMATION VIDEO - 108917-01
For all models. A care and maintenance video is available by calling
1-866-672-6040.
