User Instruction Manual V1.01 (Rev.998 2010)
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Trouble Shooting Tips
Dermaray Laser is a high quality precision device manufactured to the most
exacting standards possible. However from time to time problems may be
encountered. This section describes some common problem solving tips;
“IR Disconnection" error during treatments.
A beep followed by an "IR Disconnection" error on the display indicates a problem
with a treatment surface area. Try adjusting how you are holding Dermaray Laser
and ensure it is held flat against the treatment area. Also try adjusting how you
move Dermaray Laser by experimenting with a faster or slower movement, circular
movements can also work for some situations.
If Dermaray Laser is used near strong fluorescent light or near a strong natural light
source, then the IR Detection could be more sensitive than usual. Try moving to
another room or adjusting your position away from another strong light source.
The IR Sensitivity can be adjusted in the System Tools menu, in extreme cases it
can also be disabled. Disabling IR Detection is NOT recommended.
Dermaray Laser turns on, but won't start.
If Dermaray
Laser shows a Yellow power led, but has no display on the display,
please firstly ensure that battery is fully charged. If the problem persists follow the
instructions for a Hardware Reset.
