Gateway 500 (GW51MO2) support issues
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Mercedes:
1.
Check compatibility, NTG2.5 or 4 are not supported
2.
Check if the vehicle has a CD Changer, or an active loop, if not this will have to be activated at
a dealership.
Specific Symptom:
No text on the display
a.
check if the unit is a Comand radio
b.
check if the device is in iPod Gateway mode
c.
text activation might be required
Aston Martin / Volvo:
1.
check if the vehicle has a CD-Changer without AUX-in
2.
make sure it is installed at the CD-Changer (2A in the guide)
Specific Symptom:
I got errors on the screen when I power up
a.
the Gateway 500 is not installed incorrectly (not as a CD-Changer)
b.
the fiber optic cables are faulty
c.
wrong compatibility (model year mismatch, has AUX, or no CDC, etc.)
No text on the display
a.
Check if the unit is in Gateway mode
b.
RCD text and MP3 text will have to be turned on via the Head Unit menu
