Gateway 500 (GW51MO2) support issues
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D. Firmware update
Works the exactly same way as on other devices like
Gateway Lite BT
or
Gateway Pro
.
The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using Notepad
(or similar application). If you click on view, you will see the following:
Do not forget:
-
file needs to be copied to the root folder on the USB drive
-
you need to have
one playable music content at least beside the update file
-
use a USB drive instead of an HDD
-
do not disconnect the USB throughout the update process (max. 2 minutes)
-
do not turn the engine ON
while
updating (
it can be turned ON before or after
)
-
same firmware version cannot be updated onto the Gateway
E. Alternator noise via AUX
This issue is extremely rare. If you experience alternator noise the problem is most probably related
to the power connection type. There are a few connection types to get the power from (like the
glovebox lighting, etc.) and these can cause additional noise. We recommend the use of a different
constant power (which has a bigger diameter wire and is shielded) and a ground connection.
F. Volume issues
It is not likely to have volume output issues with GW500, therefore we have not uploaded any volume
configuration files to the Denison Site. If the problem occurs, please contact us.
G Installation / Programming issues
Installing a GW500 is more difficult than to install a Gateway Lite BT, iGateway or Pro BT. The problems
are usually the lack of the experience and knowledge on the installation. The most common issues are:
-
installation (how to, where to)
-
enabling (especially on BMW, sometimes on Porsche too)
