Troubleshooting Guide for Installing Dension Products
34
The device does not work after the installation
:
-
make sure the AUX box switch is in the ‘full circle’ mode (and not Bypass)
-
check the DIP switch settings
-
check the light directions on the MOST ring
-
check the status of the blue LED on the AUX-Box
LED signals:
-
LED is
shows constant light
=> Gateway is under powered and the boot was successful
-
LED is
flashing quickly, than goes OFF
=> There is a brake on the MOST ring.
Check installation
-
LED is
flashing slowly
=> Bypass mode is selected
-
LED is OFF => the Gateway receives no power.
Check installation
and the
fuses
(there is one
on the
power cable
too)
-
LED is
flickering quickly before
showing a constant light => the Gateway is connected to the
switched power => The Gateway will start to operate in GW AUX mode
Brand Specific issues:
BMW:
1.
Check if a CD Changer is installed in the vehicle, if not the functions have to be activated
using Autologic or another third party enabler.
2.
Check the MOST service connector for loop. Dealers sometimes miss this because there is a
dust cover on it (It is located under glove box flap). It should be looped also.
Specific Symptoms:
The CD changer is active but every function is grey on the iDrive
a.
check if the dip switch settings are correct. 1 and 2 should be set to ON
for TEXT and 2 only has to be set to ON for no TEXT vehicles
b.
on M-ASK (Business – smaller screen) it is not enough to have KMP3 (front
single CD reads mp3 disc) function, the GW500 needs to be installed as an
iPod device (iPod retrofit). If the vehicle has CDC, the CD-Changer option
needs to be converted to ‘iPod’. See above the detailed activation guide
c.
on CCC professional you need to activate KMP3 mode
There is no text on the display
a.
check if the unit is in Gateway mode
b.
check for KMP3 compatibility on CCC Professional
c.
check the DIP switch settings and make sure TEXT mode is selected
