Troubleshooting Guide for Installing Dension Products
30
A. IPod/iPhone/iPad compatibility
It has the same compatibility as the Gateway Lite BT, so
Lightning
based Apple devices (iPhone 5 / 5c
/ 5s, iPod touch 5
th
or nano 7
th
) can be used only with a
Lightning to 30 pin
adapter.
Please note:
Power booster is highly recommended (
SKU
: IPB1DIN) for newer iPhone and iPod touch
devices (from iPhone 4 and touch 4
th
), because the Gateway 500 is capable of
charging with 500mA
only
.
iPad:
iPads work only if ‘iPod UI’ (Simple remote) mode is selected. Charging is available on iPad 1
st
only. Newer models require 2A of charging, and that is not available even if using a Power Booster.
B. USB compatibility
Flash Memory and Hard Disk Drive
File system: FAT16/32
Storage capacity: up to
120 GB
music content
Music format:
MP3
MPEG1 Layer 3 : 32; 44,1; 48 kHz (32 - 320kbps);
MPEG2 Layer 3 : 16; 22,05; 24 kHz (8 - 160kbps);
MPEG2.5 Layer 3 : 8; 11.025; 12 kHz (8 -160 kbps) from 96 kb/s to 320 kb/s;
MP3 Variable Bit Rate (VBR) (up to 320kb/s).
WMA 4 - 44.1 kHz at sample rates up to 320 kb/s. Except for DRM protected files.
WAV (16 bit, uncompressed PCM)
Please always recommend branded USB drives like Kingston, Sandisk, Transcend etc.
Gateway indexer
software is
recommended
for
large
music
databases
(from 4GB).
C. USB does not work
You can try the same method as mentioned earlier with the Gateway Lite BT.
It is essential to check the following:
-
USB drive meets the requirements
-
file extensions (compression rate is not bigger than 320 kbps)
-
the system has to be tested with a different USB drive, with 1-2 music files only
